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Gladia
The speech-to-text backbone for voice platforms with real-time, multilingual transcription and unbeatable accuracy.
Gladia
The speech-to-text backbone for voice platforms with real-time, multilingual transcription and unbeatable accuracy.
Paid
Categories
Overview
Gladia is a developer-focused speech-to-text API that delivers real-time transcription with sub-300ms latency, supporting over 100 languages including rare and multilingual conversations. It offers highly accurate transcription with advanced features like speaker sentiment analysis, entity extraction, custom vocabulary, and seamless integration with telephony protocols and communication platforms. Designed for scalability and enterprise use, Gladia ensures stable, predictable performance without infrastructure burdens, making it ideal for customer experience, sales enablement, meeting assistants, and media workflows.
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Key Features
1
Real-Time Transcription
Live speech-to-text transcription with industry-leading latency under 300 milliseconds, enabling seamless, uninterrupted conversations and immediate insights.
2
Multilingual Support
Supports transcription in over 100 languages with advanced code-switching capabilities to handle natural multilingual conversations without errors.
3
High Accuracy with Low Hallucinations
Utilizes proprietary models like Solaria and Whisper-Zero to deliver precise transcription with near-zero hallucinations, capturing jargon, names, emails, and key entities accurately.
4
Advanced Speech Analytics
Provides real-time extraction of speaker sentiment, named entities, summarization, and chapterization to enrich audio content with actionable insights.
5
Telephony and Protocol Integration
Optimized for telephony protocols such as SIP and compatible with VoIP systems like FreeSwitch and Asterisk, enabling easy integration into existing communication workflows.
6
Scalable and Stable Performance
Offers infinite parallel streams with predictable, stable response times and no infrastructure burden, allowing enterprises to scale effortlessly without latency spikes.
7
Developer-Friendly API and SDK
Lightweight SDK and simple REST or WebSocket API enable fast integration within a day, with direct support via Slack and comprehensive documentation.
8
Compliance and Security
Compliant with GDPR, HIPAA, and AICPA SOC Type 2 standards, ensuring data privacy and security for enterprise use cases.
Who It's For
Audience 1#1
Customer Experience Enhancement
Boost contact center agent productivity with real-time AI transcription and insights to improve customer interactions and service quality.
Audience 2#2
Sales Enablement
Supercharge sales calls by providing AI-driven transcription and analytics to capture key moments and improve follow-up actions.
Audience 3#3
Meeting Assistance
Enable flawless transcription and note-taking for meetings, supporting advanced AI assistants that summarize and organize discussions.
Audience 4#4
Voice Agent Optimization
Enhance voice-based customer interactions with AI-powered transcription and real-time analysis for better automation and response.
How to Use
1
Sign Up and Get API Access
Create an account on Gladia and obtain your API key to start integrating the speech-to-text services.
2
Integrate API into Your Platform
Use the lightweight SDK or REST/WebSocket API to connect Gladia's transcription engine with your application or telephony system.
3
Configure Language and Vocabulary
Set the desired language(s), enable custom vocabulary, and configure any specific transcription parameters to suit your use case.
4
Stream Audio for Real-Time Transcription
Send live or recorded audio streams to the API and receive real-time text transcription along with metadata like sentiment and entities.
5
Process and Utilize Transcription Data
Use the transcribed text and insights for downstream applications such as analytics, subtitles, CRM updates, or AI assistants.
Pricing
Pricing details are gathered from the official Gladia website and are provided for reference only. Always confirm the latest information directly with the vendor.
| Plan | Price | Highlights |
|---|---|---|
| Free Trial | $0 | Limited usage to test API capabilities
|
| Standard | Contact Sales | Unlimited parallel streams
|
| Enterprise | Contact Sales | Dedicated infrastructure and support
|
Found a change in pricing? We welcome corrections. Reach out so we can keep this listing accurate.
Pros & Cons
Pros
- Industry-leading low latency ensures seamless real-time transcription.
- Supports 100+ languages including rare and multilingual conversations.
- Highly accurate with advanced entity recognition and low hallucination rates.
- Scalable with infinite parallel streams and no infrastructure overhead.
- Easy integration with telephony protocols and developer-friendly APIs.
Cons
- Pricing details are not publicly disclosed, requiring contact for exact costs.
- Advanced features like summarization and chapterization are still being developed.
- No explicit free or freemium tier mentioned, which may limit trial access.
- Focused primarily on transcription; lacks built-in audio editing or enhancement features.
- Limited information on offline or on-premise deployment options.
Frequently Asked Questions
What languages does Gladia support?
Gladia supports transcription in over 100 languages, including major and rare languages, with advanced code-switching for multilingual conversations.
Can Gladia handle real-time transcription for live calls?
Yes, Gladia offers real-time streaming transcription with latency under 300 milliseconds, optimized for live calls and telephony protocols like SIP.
Is Gladia compliant with data privacy regulations?
Yes, Gladia complies with GDPR, HIPAA, and AICPA SOC Type 2 standards to ensure data privacy and security for enterprise customers.
How easy is it to integrate Gladia into existing systems?
Gladia provides a lightweight SDK and simple REST or WebSocket APIs designed for fast integration, compatible with common telephony and communication platforms.
What kind of support does Gladia offer to developers?
Developers have access to comprehensive documentation, a dedicated playground app for testing, and direct support via Slack for quick assistance from Gladia engineers.
