JG
Jorge Guillaume
Nov 6, 2024
Great product and easy to set-up for your website!
Love how accurate it is for my niche after I trained it on a lot of data
Overview
ChatNode offers AI-powered customer support agents that learn from your website and data to provide human-like, on-brand responses. These AI agents can autonomously update their knowledge, perform real tasks such as booking meetings and processing invoices, and seamlessly hand off complex queries to human agents. With integrations across popular platforms and detailed analytics, ChatNode enhances customer service efficiency and satisfaction.
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Key Features
1
AI-Powered Support Agents
Agents that learn from your website and business data to provide personalized, human-like responses.
2
Auto-Retrain Knowledge
Continuous knowledge updates through auto-retraining to keep AI agents current with your latest information.
3
Live Agent Handoff
Seamless escalation from AI agents to human support with full conversation context preserved.
4
Multi-Channel Integration
Connects with platforms like Slack, Notion, Zendesk, and more for unified support workflows.
5
Custom AI Actions
Enable AI agents to perform real tasks such as booking meetings, processing invoices, and capturing leads via custom API calls.
6
Visual AI Agent Designer
No-code setup with a beginner-friendly interface for designing and deploying AI agents instantly on your website.
7
Analytics and Insights
Real-time monitoring of customer satisfaction, popular topics, conversation volume, and action success to optimize support.
8
Brand Voice and Policy Control
Customize AI responses to align with your brand voice and compliance policies ensuring safe and consistent communication.
Who It's For
Audience 1#1
Automated Customer FAQs
Deploy AI agents to instantly answer common customer questions 24/7, reducing support tickets.
Audience 2#2
Lead Capture and Qualification
Use AI to engage visitors, capture leads, and qualify prospects automatically.
Audience 3#3
Internal Support Automation
Provide HR, IT, and onboarding support internally with AI agents handling routine inquiries.
Audience 4#4
Seamless Human Escalation
Automatically escalate complex issues to live agents with full context to ensure smooth resolution.
Audience 5#5
Multi-Platform Customer Engagement
Integrate AI agents across websites, Slack, and CRM systems for consistent customer experience.
How to Use
1
Train Your AI Agent
Upload your website content, documents, and knowledge bases to train the AI on your specific business data.
2
Customize Brand Voice and Policies
Set your brand voice and communication policies to ensure AI responses align with your company standards.
3
Add AI Actions
Configure custom API calls and actions like booking meetings or processing payments to enable real task completion.
4
Deploy AI Agent
Embed the AI agent on your website or connect it to your favorite platforms such as Slack or Zendesk.
5
Monitor and Optimize
Use analytics dashboards to track performance, customer satisfaction, and optimize AI prompts and workflows.
Pricing
Pricing details are gathered from the official ChatNode website and are provided for reference only. Always confirm the latest information directly with the vendor.
| Plan | Price | Highlights |
|---|---|---|
| Lite | $35 | 5 AI Actions per agent
|
| Standard | $89 | 10 AI Actions per agent
|
| Scale | $377 | 20 AI Actions per agent
|
Found a change in pricing? We welcome corrections. Reach out so we can keep this listing accurate.
Pros & Cons
Pros
- Highly human-like AI responses that improve customer satisfaction.
- Continuous learning with auto-retraining keeps support accurate and up-to-date.
- Easy no-code integration with popular business tools and platforms.
- Supports complex tasks beyond FAQs, including bookings and billing.
- Offers detailed analytics to monitor and optimize support performance.
Cons
- Pricing may be high for small businesses due to credit-based usage.
- Advanced AI models consume more message credits, increasing costs.
- File upload size limit of 20MB may restrict large document training.
- Some advanced features require higher-tier plans or add-ons.
- No explicit free tier beyond a 7-day free trial.
OT
Our Test
Hands-on notes from our editorial team.
✅ Our Test
⬇️ Sign Up and Get Free Credits
We signed up on the website using our Google account for our test. We got 35 free welcome credits and some more for completing guide tasks. There were also a couple of guides available on the main page.
⬇️Create Your Chatbot
Then we clicked on the “Create ChatBot” button on the main dashboard. It’s required to enter the chatbot's name, which you can edit later. Then we inserted our website link to teach AI based on our content. The process of data scraping took AI about 2 minutes. Since that moment, our future chatbot's earlier version has been available to test right on the website on the right side. You can view how we interacted with the chatbot on the right side of the screenshots below.
⬇️ Customize for Better Fit
On the “Settings” page, we customized the main design of our future chatbot (primary and background colors, title, and greeting). There were also more advanced customization settings that we left default for testing.
⬇️ How Do I Share It on My Website?
To share the chatbot, we went to the “Share” page, and there were links to the chatbot page and all the codes required to implement it on the website. We highly recommend checking out the website guides for better interaction. Even more, you can switch the AI model for your chatbot right on the main menu page by clicking on the current one's name.
Frequently Asked Questions
How do AI Support Agents differ from standard chatbots?
AI Support Agents adapt and learn from your business data, provide personalized responses, perform real tasks, and escalate to humans, unlike traditional scripted chatbots.
Can ChatNode AI continuously learn and update itself with my latest data?
Yes, ChatNode offers an auto-retrain feature that refreshes the AI agent's knowledge at set intervals to stay current.
Does the user have the option to connect to a Live Agent or Talk to a Human?
Yes, ChatNode supports seamless handoff to live agents with full conversation context.
How do message credits work?
Each AI response consumes message credits based on the selected AI model, with advanced models costing more credits per response.
Can I white-label the AI Agent?
Yes, the Scale plan allows removal of ChatNode branding and use of custom domains for full white-labeling.