eDesk
AI-powered eCommerce customer support software that automates up to 65% of your support tickets.
Paid
Categories
Overview
eDesk is an AI-driven helpdesk platform designed specifically for eCommerce businesses to centralize customer messages and order information, enabling faster responses and automations that improve customer satisfaction and drive sales. It integrates with over 300 sales channels and marketplaces, offering features like AI chatbots, smart inbox grouping, sentiment analysis, and pre-sales support to convert conversations into revenue. With scalable plans and AI-powered automations, eDesk helps eCommerce teams streamline workflows, reduce response times, and enhance customer loyalty.
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Key Features
1
AI Automations
Automate up to 65% of customer support tickets with AI-driven ticket routing, automated replies, and sentiment analysis to streamline workflows and reduce manual work.
2
Smart Inbox
AI groups similar tickets together in a centralized inbox, enabling agents to respond faster by handling common queries collectively with pre-written responses.
3
AI Chatbot
A 24/7 AI-powered chatbot built for eCommerce that answers product, order, and shipping queries instantly, improving customer experience and reducing agent load.
4
Pre-Sales Support
Detect and prioritize pre-sale questions using AI and product content to convert browsers into buyers, with dashboards tracking agent performance and sales impact.
5
Customer View
Access comprehensive customer order and conversation history within tickets to personalize responses and resolve issues efficiently.
6
Knowledge Base Integration
Publish knowledge base articles on your website to reduce customer queries by up to 30%, enabling self-service and faster resolutions.
7
Multi-Channel Integration
Connects with over 300 sales channels including marketplaces, social messaging, live chat, and email to centralize all customer interactions in one platform.
8
Advanced Reporting
Built-in reports provide insights into support metrics, customer satisfaction, product performance, and sales to inform strategy and improve operations.
Who It's For
Audience 1#1
Automate Customer Support
Use AI-powered automations and chatbots to handle common customer inquiries instantly, reducing agent workload and speeding up response times.
Audience 2#2
Boost Pre-Sales Conversions
Leverage AI to identify pre-sale questions early and provide accurate product information, turning browsers into confident buyers and increasing revenue.
Audience 3#3
Manage Multichannel Communications
Centralize messages from marketplaces, social media, live chat, and email into a single smart inbox for efficient handling and consistent customer experience.
Audience 4#4
Improve Agent Productivity
Group similar tickets and provide AI-suggested replies to help agents resolve issues faster and maintain high customer satisfaction levels.
Audience 5#5
Gain Insights with Reporting
Track support performance, customer satisfaction, and sales impact with detailed reports to optimize team operations and justify resource allocation.
How to Use
1
Sign Up for a Free Trial
Start a 14-day free trial on eDesk to explore all features including AI automations and integrations without needing a credit card.
2
Connect Your Sales Channels
Integrate your online stores, marketplaces, social messaging, and live chat platforms to centralize all customer communications.
3
Configure Smart Inbox and AI Features
Set up the AI-powered smart inbox to group tickets and enable automations like routing, chatbot responses, and sentiment analysis.
4
Train Your Team and Customize Workflows
Use assisted onboarding and training to get your support agents familiar with the platform and tailor workflows to your business needs.
5
Monitor Performance and Optimize
Use built-in dashboards and reports to track team performance, customer satisfaction, and sales impact, then adjust strategies accordingly.
Pricing
Pricing details are gathered from the official eDesk website and are provided for reference only. Always confirm the latest information directly with the vendor.
| Plan | Price | Highlights |
|---|---|---|
| Essential | $39 | 1 online store or marketplace
|
| Growth | $89 | Everything in Essential
|
| Professional | $119 | Everything in Growth
|
| Enterprise | Contact Sales | Everything in Professional
|
Found a change in pricing? We welcome corrections. Reach out so we can keep this listing accurate.
Pros & Cons
Pros
- Highly specialized for eCommerce customer support with deep integrations.
- Powerful AI features that automate repetitive tasks and improve agent productivity.
- Centralizes multichannel customer communications in one unified inbox.
- Pre-sales support capabilities help convert inquiries into sales.
- Scalable plans with extensive customization and advanced reporting.
Cons
- Pricing is per agent and can become costly for large teams.
- Some advanced AI features require additional add-ons with extra charges.
- Setup and onboarding may require assistance for complex integrations.
- Limited information on offline or non-eCommerce channel support.
- No explicit free tier beyond the 14-day trial period.
Frequently Asked Questions
How does the free trial work?
You get a 14-day free trial with access to all features and add-ons. No credit card is required to start the trial.
Can I add AI features on any plan?
Yes, AI add-ons like AI Assist, AI Automation, and AI Translations are available on all plans to enhance your support workflows.
What happens after the free trial ends?
Your data and setup remain intact, but you will need to select a paid plan to continue using eDesk.
Can I connect multiple sales channels?
Yes, eDesk supports integration with over 300 sales channels including marketplaces, social media, live chat, and email.
Is onboarding support available?
Yes, assisted onboarding and 24/7 phone and chat support are available, especially for Growth and higher plans.