Overview
Guru is an AI-powered knowledge management platform that unifies company knowledge across docs, chats, and apps, providing verified, permission-aware answers instantly. It automates knowledge upkeep with AI, ensuring content is accurate, secure, and always cited. Trusted by thousands of teams, Guru integrates seamlessly with over 100 apps and delivers enterprise-grade security and governance.
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Key Features
1
Connect All Knowledge
Integrates with 100+ platforms like Slack, Microsoft Teams, CRMs, Drive, and Confluence, preserving permissions so users see exactly what they should.
2
Knowledge Quality Automation
Automated workflows verify, clean up, and capture missing content to keep knowledge accurate and trusted continuously.
3
Enterprise AI Search
Unified, permission-aware search across all connected systems delivering verified answers with clear citations and lineage.
4
AI Chat & Research
Provides AI-powered chat and research capabilities grounded in company knowledge, enabling instant, trusted answers in workflows.
5
Custom AI Knowledge Agents
Build tailored AI agents like HR Buddy, Sales Optimizer, or Support Superhero that leverage your verified knowledge base.
6
Advanced Governance Controls
Includes role-based access control, audit logs, SME verification workflows, and policy enforcement to maintain compliance and security.
7
Secure by Design
Enterprise-grade security with SOC 2 Type 2 compliance, GDPR readiness, zero data retention by third-party LLMs, encryption in transit and at rest, and SSO/SCIM provisioning.
8
Usage Analytics and Insights
Track usage, engagement, and AI interactions to continuously improve search quality and knowledge accuracy based on real employee behavior.
Who It's For
Audience 1#1
Support Teams
Empowers support agents with instant access to verified product knowledge, reducing resolution times and improving customer satisfaction.
Audience 2#2
Operations Managers
Helps operations and knowledge managers maintain accurate, up-to-date documentation and streamline internal communications.
Audience 3#3
Sales Teams
Provides sales teams with AI-powered insights and verified answers to optimize customer interactions and close deals faster.
Audience 4#4
Compliance Officers
Ensures compliance knowledge is accurate and current with automated verification and SME approval workflows.
Audience 5#5
Human Resources
Supports HR teams with AI agents and verified content to manage policies, onboarding, and employee communications efficiently.
How to Use
1
Connect Your Knowledge Sources
Integrate Guru with your existing tools such as Slack, Microsoft Teams, Drive, CRM, and Confluence to unify all company knowledge.
2
Import and Organize Content
Bring in your documents, FAQs, policies, and other knowledge assets into Guru’s verified knowledge base.
3
Set Up Verification Workflows
Assign subject matter experts to review and verify content regularly, ensuring accuracy and compliance.
4
Deploy AI Knowledge Agents
Create custom AI agents tailored to your team’s needs, such as support or sales assistants, powered by your verified knowledge.
5
Use AI Chat and Search Everywhere
Access trusted AI-powered answers and research capabilities directly within your workflows, including Slack, Teams, browsers, and AI tools.
Pricing
Pricing details are gathered from the official Guru website and are provided for reference only. Always confirm the latest information directly with the vendor.
| Plan | Price | Highlights |
|---|---|---|
| Starter | $25 | Includes AI credits for typical enterprise usage
|
| Enterprise | Custom pricing | Usage-based pricing for scale and governance
|
Found a change in pricing? We welcome corrections. Reach out so we can keep this listing accurate.
Pros & Cons
Pros
- Seamless integration with 100+ apps preserving permissions and workflows.
- Automated knowledge verification and upkeep reduces manual maintenance.
- Enterprise-grade security and compliance with SOC 2, GDPR, encryption, and zero data retention.
- Customizable AI agents tailored to specific business functions.
- Unified AI search delivering cited, explainable, and permission-aware answers.
Cons
- Pricing is usage-based and may be costly for very large teams or heavy AI usage.
- App interface is not currently localized in multiple languages despite content support.
- AI credits system may require monitoring to avoid unexpected consumption.
- Some advanced features require enterprise plans and sales engagement.
- Limited offline access as it relies on cloud integrations and AI services.
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Frequently Asked Questions
How secure is my knowledge with Guru?
Guru maintains enterprise-grade security with SOC 2 Type 2 compliance, data encryption at rest and in transit, role-based access controls, and zero data retention by third-party AI models. Permissions from your existing systems are respected in real-time.
What are AI credits and how do they work?
AI credits represent units of automated work performed by Guru’s AI on your behalf. Different AI tasks consume credits based on complexity. Each plan includes AI credits designed for typical enterprise usage, and additional credits can be purchased as needed.
Can Guru integrate with our existing tools?
Yes, Guru integrates with over 100 platforms including Slack, Microsoft Teams, Salesforce, Zendesk, Confluence, and more. It also supports API access and modern integration standards for custom workflows.
Does Guru support multiple languages?
Guru supports content in all languages and can instantly translate content into over 50 languages. However, the application interface itself is currently only available in English.
Is there special pricing for non-profits?
Yes, Guru for Good offers reduced pricing to eligible 501(c)(3) nonprofit organizations with over 50 users. Interested organizations should contact Guru’s sales team to learn more.
