Recoup

Refund promise auditing for Shopify stores using AI support agents.

Overview

Recoup checks promises made by AI support agents against orders, payments and written policy. It identifies missing, duplicate, incorrect and out-of-policy refunds, credits and discounts. Recoup shows the ticket sentence, ledger record and money at stake. You can download a CSV or print the report, then handle corrections in your own admin.

Updated Oct 28, 2026

1 thing

What Recoup has

Support

Get help from the support team by writing to them via email.

12 features

Key Features

Refund promise checks
Recoup reads the tickets your AI support agent closed and checks every refund, credit and discount it promised against Shopify and Stripe.
Money mistake report
It shows you what never happened, what happened twice, and what broke your policy, with the dollar amount on each.
Promise matching
Each promise is matched to the Shopify order and to Stripe refunds, and flagged if it was never issued, issued twice, issued for the wrong amount, or outside your written policy.
Report downloads
The ticket, the exact sentence, what the ledger shows, and the money at stake. Download it as a CSV or print the report, then fix each one in your own admin.
Finding evidence
No. Finding the promise and matching it to the ledger is plain, deterministic code with written rules, so the same files always give the same result. You can see the exact sentence and the exact ledger line behind every finding.
Browser audit
Yes, it is free with no signup. The audit at recoupaudit.com/audit runs entirely in your browser. Your ticket, order and payment exports are read on your own machine and nothing is uploaded to us.
Help desk exports
Gorgias AI Agent, Intercom Fin and Zendesk AI agents on Shopify stores, with Shopify Payments or Stripe. Any help desk that can export tickets with the agent's replies works, including Kustomer, Gladly, Re:amaze, Sierra, Siena and Yuma.
Refund auditing
Recoup reads the tickets your AI support agent closed and checks every refund, credit and discount it promised against Shopify and Stripe.
Money mismatch detection
It shows you what never happened, what happened twice, and what broke your policy, with the dollar amount on each.
Browser privacy
No signup. Your files never leave your browser. See a sample report .
Policy matching
Recoup finds each sentence where the agent promised money, ties it to the order and the payment, and checks it against your written policy. Plain rules, so the same files always give the same answer.
Audit report
The ticket, the exact sentence, what the ledger shows, and the money at stake. Download it as a CSV or print the report, then fix each one in your own admin.

Pros and cons

Pros

The free browser audit needs no signup, and your files stay on your machine.
Written rules give the same result from the same files, with evidence for every finding.

Cons

Recoup never issues, edits or reverses refunds. Corrections happen in your own admin.

As of October 2026

Pricing

Freemium. Paid plans start at $249 per month.

Audit it yourself
$0
In-browser audit
$0
Monitor
$249
per month
Monitor Plus
$1500
per month

You?

Be the first to rate Recoup

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

6 questions

FAQs

What does Recoup do?

Recoup checks refunds, credits and discounts promised by AI support agents against Shopify orders, Stripe payments and your written policy.

Does Recoup have a free plan?

Yes. The in-browser audit is free, needs no signup and runs on your own exports without uploading the files.

Who is Recoup for?

Recoup is for Shopify stores that want to check money promises made by AI support agents against orders and payments.

Does Recoup connect with Shopify and Stripe?

Yes. Shopify data covers orders, refunds, transactions, discounts, gift cards and store credit. Stripe is optional when it handles payments or dashboard refunds.

Which support tools work with Recoup?

Recoup works with Gorgias, Intercom and Zendesk. Any support tool that exports tickets with the agent's replies can also provide files for an audit.

Can Recoup fix refund mistakes automatically?

No. Recoup uses exports or read-only access and never issues, edits or reverses a refund. Your team makes corrections in its own admin.

Community reviews

Write a review

No written reviews yet. Be the first to share your experience.

Community reviews

Write a review

No written reviews yet. Be the first to share your experience.

1 thing

What Recoup has

Support

Get help from the support team by writing to them via email.

12 features

Key Features

Refund promise checks
Recoup reads the tickets your AI support agent closed and checks every refund, credit and discount it promised against Shopify and Stripe.
Money mistake report
It shows you what never happened, what happened twice, and what broke your policy, with the dollar amount on each.
Promise matching
Each promise is matched to the Shopify order and to Stripe refunds, and flagged if it was never issued, issued twice, issued for the wrong amount, or outside your written policy.
Report downloads
The ticket, the exact sentence, what the ledger shows, and the money at stake. Download it as a CSV or print the report, then fix each one in your own admin.
Finding evidence
No. Finding the promise and matching it to the ledger is plain, deterministic code with written rules, so the same files always give the same result. You can see the exact sentence and the exact ledger line behind every finding.
Browser audit
Yes, it is free with no signup. The audit at recoupaudit.com/audit runs entirely in your browser. Your ticket, order and payment exports are read on your own machine and nothing is uploaded to us.
Help desk exports
Gorgias AI Agent, Intercom Fin and Zendesk AI agents on Shopify stores, with Shopify Payments or Stripe. Any help desk that can export tickets with the agent's replies works, including Kustomer, Gladly, Re:amaze, Sierra, Siena and Yuma.
Refund auditing
Recoup reads the tickets your AI support agent closed and checks every refund, credit and discount it promised against Shopify and Stripe.
Money mismatch detection
It shows you what never happened, what happened twice, and what broke your policy, with the dollar amount on each.
Browser privacy
No signup. Your files never leave your browser. See a sample report .
Policy matching
Recoup finds each sentence where the agent promised money, ties it to the order and the payment, and checks it against your written policy. Plain rules, so the same files always give the same answer.
Audit report
The ticket, the exact sentence, what the ledger shows, and the money at stake. Download it as a CSV or print the report, then fix each one in your own admin.

Pros and cons

Pros

The free browser audit needs no signup, and your files stay on your machine.
Written rules give the same result from the same files, with evidence for every finding.

Cons

Recoup never issues, edits or reverses refunds. Corrections happen in your own admin.

As of October 2026

Pricing

Freemium. Paid plans start at $249 per month.

Audit it yourself
$0
In-browser audit
$0
Monitor
$249
per month
Monitor Plus
$1500
per month

You?

Be the first to rate Recoup

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

6 questions

FAQs

What does Recoup do?

Recoup checks refunds, credits and discounts promised by AI support agents against Shopify orders, Stripe payments and your written policy.

Does Recoup have a free plan?

Yes. The in-browser audit is free, needs no signup and runs on your own exports without uploading the files.

Who is Recoup for?

Recoup is for Shopify stores that want to check money promises made by AI support agents against orders and payments.

Does Recoup connect with Shopify and Stripe?

Yes. Shopify data covers orders, refunds, transactions, discounts, gift cards and store credit. Stripe is optional when it handles payments or dashboard refunds.

Which support tools work with Recoup?

Recoup works with Gorgias, Intercom and Zendesk. Any support tool that exports tickets with the agent's replies can also provide files for an audit.

Can Recoup fix refund mistakes automatically?

No. Recoup uses exports or read-only access and never issues, edits or reverses a refund. Your team makes corrections in its own admin.

Recoup

Overview

What Recoup has

Support

Key Features

Refund promise checks

Money mistake report

Promise matching

Report downloads

Finding evidence

Browser audit

Help desk exports

Refund auditing

Money mismatch detection

Browser privacy

Policy matching

Audit report

Pros and cons

Pros

Cons

Pricing

Recoup pricing plans

Audit it yourself

In-browser audit

Monitor

Monitor Plus

Be the first to rate Recoup

FAQs

What does Recoup do?

Does Recoup have a free plan?

Who is Recoup for?

Does Recoup connect with Shopify and Stripe?

Which support tools work with Recoup?

Can Recoup fix refund mistakes automatically?

What Recoup has

Support

Key Features

Refund promise checks

Money mistake report

Promise matching

Report downloads

Finding evidence

Browser audit

Help desk exports

Refund auditing

Money mismatch detection

Browser privacy

Policy matching

Audit report

Pros and cons

Pros

Cons

Pricing

Recoup pricing plans

Audit it yourself

In-browser audit

Monitor

Monitor Plus

Be the first to rate Recoup

FAQs

What does Recoup do?

Does Recoup have a free plan?

Who is Recoup for?

Does Recoup connect with Shopify and Stripe?

Which support tools work with Recoup?

Can Recoup fix refund mistakes automatically?