Gorgias

Conversational AI platform built for ecommerce to boost sales and customer support.

Paid

#AI-Powered Ticket Routing #Customer Support Automation #Multichannel Communication #Multichannel Support Management #Support Agent Assistance #Ticketing Automation+2

Overview

Gorgias is a conversational AI platform designed for ecommerce brands, integrating deeply with Shopify to automate customer support and sales interactions. It resolves 60% of support inquiries, increases conversions, and centralizes all customer conversations across channels for personalized engagement.

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Key Features

AI-Powered Support & Sales

Automates up to 60% of customer support inquiries and increases sales conversions by 2.5x with tailored AI recommendations.

Shopify Integration

Seamlessly integrates with Shopify to edit orders, access real-time product data, and run promotions without leaving the platform.

Omnichannel Support

Centralizes customer conversations from email, live chat, social media (Facebook, Instagram, TikTok), WhatsApp, SMS, and voice channels.

Customizable AI Agent

Trained on your brand's voice, policies, and workflows to provide on-brand, empathetic, and precise customer interactions 24/7.

Real-Time Analytics & Feedback Loop

Monitors AI performance, customer sentiment, and resolution rates with tools to refine AI behavior and improve outcomes continuously.

Automated Order Management

Handles order tracking, returns, subscription edits, and discount generation automatically based on store data and SOPs.

Marketing Suite Integration

Enables proactive chat campaigns to reduce bounce rates and deliver personalized shopping assistance that boosts conversions.

Team Collaboration & Permissions

Supports unlimited users with team management, role-based permissions, and single sign-on via Google or Microsoft.

Who It's For

How to Use

Connect Your Shopify Store

Integrate Gorgias with your Shopify account to enable real-time access to orders, inventory, and customer data.

Customize AI Agent Settings

Train the AI Agent on your brand voice, policies, and workflows by uploading documents and setting rules.

Set Up Support Channels

Add your email, live chat, social media, SMS, and voice channels to centralize customer conversations.

Configure Automation Levels

Choose the degree of AI automation for handling FAQs, order edits, returns, and discount offers.

Monitor and Optimize

Use analytics dashboards to track AI performance and customer satisfaction, refining AI responses with feedback.

Pricing

Pricing details are gathered from the official Gorgias website and are provided for reference only. Always confirm the latest information directly with the vendor.

Plan	Price	Highlights
Starter	$10	50 tickets per month Email, Live chat, Facebook, Instagram, TikTok media support Basic support and ticket management No AI Agent automation
Basic	$50	300 tickets per month Omnichannel support including WhatsApp and SMS add-ons AI Agent automation available at $0.90 per resolved conversation Unlimited users and team management
Pro	$300	2,000 tickets per month Advanced integrations and analytics AI Agent automation included with per-resolution pricing Revenue statistics and live monitoring
Advanced	$750	5,000 tickets per month Dedicated email server Full omnichannel support Enterprise-grade integrations and analytics
Enterprise	Custom	Custom ticket volume Dedicated support and onboarding Custom AI automation levels Advanced security and compliance

Found a change in pricing? We welcome corrections. Reach out so we can keep this listing accurate.

Pros & Cons

Pros

Deep ecommerce and Shopify integration for accurate, real-time order and inventory management.
Automates a large portion of support tickets, freeing human agents for complex issues.
Customizable AI tone and brand alignment ensure consistent customer experience.
Omnichannel support consolidates all customer communications in one platform.
Transparent pricing based on ticket volume and AI interactions, not user seats.

Cons

Pricing can be expensive for high ticket volumes and AI interaction overages.
Starter plan has limited ticket allowance and no AI Agent automation.
Voice and SMS channels require add-ons, increasing costs.
Customization and onboarding may require time and effort to align AI with brand policies.
AI automation primarily focused on ecommerce; less suitable for non-retail businesses.

Use Cases

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Frequently Asked Questions

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Ratings & reviews

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Share your experience

Help others decide, your insights matter — no account needed

Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

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Featured Video

Promoted

AI Receptionist

Capture leads, book appointments, and follow up automatically

Promote your toolGet 30 days of placement

Key Features

AI-Powered Support & Sales

Automates up to 60% of customer support inquiries and increases sales conversions by 2.5x with tailored AI recommendations.

Shopify Integration

Seamlessly integrates with Shopify to edit orders, access real-time product data, and run promotions without leaving the platform.

Omnichannel Support

Centralizes customer conversations from email, live chat, social media (Facebook, Instagram, TikTok), WhatsApp, SMS, and voice channels.

Customizable AI Agent

Trained on your brand's voice, policies, and workflows to provide on-brand, empathetic, and precise customer interactions 24/7.

Real-Time Analytics & Feedback Loop

Monitors AI performance, customer sentiment, and resolution rates with tools to refine AI behavior and improve outcomes continuously.

Automated Order Management

Handles order tracking, returns, subscription edits, and discount generation automatically based on store data and SOPs.

Marketing Suite Integration

Enables proactive chat campaigns to reduce bounce rates and deliver personalized shopping assistance that boosts conversions.

Team Collaboration & Permissions

Supports unlimited users with team management, role-based permissions, and single sign-on via Google or Microsoft.

Who It's For

How to Use

Connect Your Shopify Store

Integrate Gorgias with your Shopify account to enable real-time access to orders, inventory, and customer data.

Customize AI Agent Settings

Train the AI Agent on your brand voice, policies, and workflows by uploading documents and setting rules.

Set Up Support Channels

Add your email, live chat, social media, SMS, and voice channels to centralize customer conversations.

Configure Automation Levels

Choose the degree of AI automation for handling FAQs, order edits, returns, and discount offers.

Monitor and Optimize

Use analytics dashboards to track AI performance and customer satisfaction, refining AI responses with feedback.

Pricing

Pricing details are gathered from the official Gorgias website and are provided for reference only. Always confirm the latest information directly with the vendor.

Plan	Price	Highlights
Starter	$10	50 tickets per month Email, Live chat, Facebook, Instagram, TikTok media support Basic support and ticket management No AI Agent automation
Basic	$50	300 tickets per month Omnichannel support including WhatsApp and SMS add-ons AI Agent automation available at $0.90 per resolved conversation Unlimited users and team management
Pro	$300	2,000 tickets per month Advanced integrations and analytics AI Agent automation included with per-resolution pricing Revenue statistics and live monitoring
Advanced	$750	5,000 tickets per month Dedicated email server Full omnichannel support Enterprise-grade integrations and analytics
Enterprise	Custom	Custom ticket volume Dedicated support and onboarding Custom AI automation levels Advanced security and compliance

Found a change in pricing? We welcome corrections. Reach out so we can keep this listing accurate.

Pros & Cons

Pros

Deep ecommerce and Shopify integration for accurate, real-time order and inventory management.
Automates a large portion of support tickets, freeing human agents for complex issues.
Customizable AI tone and brand alignment ensure consistent customer experience.
Omnichannel support consolidates all customer communications in one platform.
Transparent pricing based on ticket volume and AI interactions, not user seats.

Cons

Pricing can be expensive for high ticket volumes and AI interaction overages.
Starter plan has limited ticket allowance and no AI Agent automation.
Voice and SMS channels require add-ons, increasing costs.
Customization and onboarding may require time and effort to align AI with brand policies.
AI automation primarily focused on ecommerce; less suitable for non-retail businesses.

Use Cases

Explore tools grouped by use case so you can keep researching without losing momentum.