Gorgias is a conversational AI platform designed for ecommerce brands, integrating deeply with Shopify to automate customer support and sales interactions. It resolves 60% of support inquiries, increases conversions, and centralizes all customer conversations across channels for personalized engagement.
Automates up to 60% of customer support inquiries and increases sales conversions by 2.5x with tailored AI recommendations.
Seamlessly integrates with Shopify to edit orders, access real-time product data, and run promotions without leaving the platform.
Centralizes customer conversations from email, live chat, social media (Facebook, Instagram, TikTok), WhatsApp, SMS, and voice channels.
Trained on your brand's voice, policies, and workflows to provide on-brand, empathetic, and precise customer interactions 24/7.
Monitors AI performance, customer sentiment, and resolution rates with tools to refine AI behavior and improve outcomes continuously.
Handles order tracking, returns, subscription edits, and discount generation automatically based on store data and SOPs.
Enables proactive chat campaigns to reduce bounce rates and deliver personalized shopping assistance that boosts conversions.
Supports unlimited users with team management, role-based permissions, and single sign-on via Google or Microsoft.
Integrate Gorgias with your Shopify account to enable real-time access to orders, inventory, and customer data.
Train the AI Agent on your brand voice, policies, and workflows by uploading documents and setting rules.
Add your email, live chat, social media, SMS, and voice channels to centralize customer conversations.
Choose the degree of AI automation for handling FAQs, order edits, returns, and discount offers.
Use analytics dashboards to track AI performance and customer satisfaction, refining AI responses with feedback.
Pricing details are gathered from the official Gorgias website and are provided for reference only. Always confirm the latest information directly with the vendor.
| Plan | Price | Highlights |
|---|---|---|
| Starter | $10 | 50 tickets per month
|
| Basic | $50 | 300 tickets per month
|
| Pro | $300 | 2,000 tickets per month
|
| Advanced | $750 | 5,000 tickets per month
|
| Enterprise | Custom | Custom ticket volume
|
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