Customer Service Platforms

Gorgias

Conversational AI platform built for ecommerce to boost sales and customer support.

Overview

Gorgias is a conversational AI platform designed for ecommerce brands, integrating deeply with Shopify to automate customer support and sales interactions. It resolves 60% of support inquiries, increases conversions, and centralizes all customer conversations across channels for personalized engagement.

Updated Oct 17, 2026

6 things

What Gorgias has

For developers

Programmatic access to the product's data and features for developers.

Learning

A structured learning program with courses, badges, and certifications to build skills with the tool.
Earn official badges and certifications to validate your knowledge of the tool.

Pricing

Try the paid product for a limited time before committing to a subscription.
A product demonstration available to prospective customers who want to evaluate the tool.

Extras

A place where users find add-ons, plugins or templates others made for the product. One of 4 Customer Service Platforms tools with marketplace.

13 features

Key Features

Customer support platform
Bring your support team, customer data, workflows, and AI Agent together in one platform built for every stage of the customer journey.
Unified AI and inbox
Gorgias unifies AI and the inbox in a single platform, so agents and automation share context, resulting in faster, more accurate responses.
Implementation resources
Connect your channels, migrate your data, and get your team up and running with implementation resources that guide the way.
Shopify ticket context
Start resolving tickets immediately with full Shopify context, knowledge, and workflows in place.
Automated ticket handling
AI Agent handles the repetitive tickets filling up the queue, so your team can spend their time where it matters most.
Sales engagement
Turn high-intent moments into measurable revenue by engaging shoppers, increasing basket size, and giving each visitor the confidence to convert.
Dynamic templates
Automatically respond to common questions with dynamic templates that pull relevant customer information from Shopify, Recharge, and 100+ other apps.
SMS campaigns
Proactively engage shoppers with promotional SMS campaigns at scale, including product links and images.
Order creation
Get the sale over the finish line by easily generating Shopify orders and discount codes without leaving Gorgias.
SMS tickets
SMS tickets will automatically appear in your helpdesk. This makes it easy for agents to reply quickly on this real-time communication channel and never miss an important text message.
Number porting
If you already have a phone number, you can port it to Gorgias so there’s no disruption for your customers. Or, create a new number quickly. Each one can be used for SMS, Voice, or both.
Channel switching
Keep the conversation going in the text thread, or easily switch it to a phone call or email if there’s a better method for your team. The full conversation (regardless of channel) will be available if you need to come back to it.
SMS reporting
Our reporting dashboard will show you support stats and revenue stats specifically for SMS, so you’ll know the exact impact this channel has on your store.

Pros and cons

Pros

Deep ecommerce and Shopify integration for accurate, real-time order and inventory management.
Automates a large portion of support tickets, freeing human agents for complex issues.
Customizable AI tone and brand alignment ensure consistent customer experience.
Omnichannel support consolidates all customer communications in one platform.
Transparent pricing based on ticket volume and AI interactions, not user seats.

Cons

Pricing can be expensive for high ticket volumes and AI interaction overages.
Starter plan has limited ticket allowance and no AI Agent automation.
Voice and SMS channels require add-ons, increasing costs.
Customization and onboarding may require time and effort to align AI with brand policies.
AI automation primarily focused on ecommerce; less suitable for non-retail businesses.

As of October 2026

Pricing

Custom plan
Custom
on request

You?

Be the first to rate Gorgias

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See Gorgias at work before you try it.

Watch on YouTube

0 questions

Frequently Asked Questions

No reviews yet

Community reviews

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Community reviews

Sort:Write a review

No written reviews yet. Be the first to share your experience.

Tried this tool? Share your experience.

Write a review

6 things

What Gorgias has

For developers

Programmatic access to the product's data and features for developers.

Learning

A structured learning program with courses, badges, and certifications to build skills with the tool.
Earn official badges and certifications to validate your knowledge of the tool.

Pricing

Try the paid product for a limited time before committing to a subscription.
A product demonstration available to prospective customers who want to evaluate the tool.

Extras

A place where users find add-ons, plugins or templates others made for the product. One of 4 Customer Service Platforms tools with marketplace.

13 features

Key Features

Customer support platform
Bring your support team, customer data, workflows, and AI Agent together in one platform built for every stage of the customer journey.
Unified AI and inbox
Gorgias unifies AI and the inbox in a single platform, so agents and automation share context, resulting in faster, more accurate responses.
Implementation resources
Connect your channels, migrate your data, and get your team up and running with implementation resources that guide the way.
Shopify ticket context
Start resolving tickets immediately with full Shopify context, knowledge, and workflows in place.
Automated ticket handling
AI Agent handles the repetitive tickets filling up the queue, so your team can spend their time where it matters most.
Sales engagement
Turn high-intent moments into measurable revenue by engaging shoppers, increasing basket size, and giving each visitor the confidence to convert.
Dynamic templates
Automatically respond to common questions with dynamic templates that pull relevant customer information from Shopify, Recharge, and 100+ other apps.
SMS campaigns
Proactively engage shoppers with promotional SMS campaigns at scale, including product links and images.
Order creation
Get the sale over the finish line by easily generating Shopify orders and discount codes without leaving Gorgias.
SMS tickets
SMS tickets will automatically appear in your helpdesk. This makes it easy for agents to reply quickly on this real-time communication channel and never miss an important text message.
Number porting
If you already have a phone number, you can port it to Gorgias so there’s no disruption for your customers. Or, create a new number quickly. Each one can be used for SMS, Voice, or both.
Channel switching
Keep the conversation going in the text thread, or easily switch it to a phone call or email if there’s a better method for your team. The full conversation (regardless of channel) will be available if you need to come back to it.
SMS reporting
Our reporting dashboard will show you support stats and revenue stats specifically for SMS, so you’ll know the exact impact this channel has on your store.

Pros and cons

Pros

Deep ecommerce and Shopify integration for accurate, real-time order and inventory management.
Automates a large portion of support tickets, freeing human agents for complex issues.
Customizable AI tone and brand alignment ensure consistent customer experience.
Omnichannel support consolidates all customer communications in one platform.
Transparent pricing based on ticket volume and AI interactions, not user seats.

Cons

Pricing can be expensive for high ticket volumes and AI interaction overages.
Starter plan has limited ticket allowance and no AI Agent automation.
Voice and SMS channels require add-ons, increasing costs.
Customization and onboarding may require time and effort to align AI with brand policies.
AI automation primarily focused on ecommerce; less suitable for non-retail businesses.

As of October 2026

Pricing

Custom plan
Custom
on request

You?

Be the first to rate Gorgias

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See Gorgias at work before you try it.

Watch on YouTube

0 questions

Gorgias

Overview

What Gorgias has

For developers

Learning

Pricing

Extras

Key Features

Customer support platform

Unified AI and inbox

Implementation resources

Shopify ticket context

Automated ticket handling

Sales engagement

Dynamic templates

SMS campaigns

Order creation

SMS tickets

Number porting

Channel switching

SMS reporting

Pros and cons

Pros

Cons

Pricing

Gorgias pricing plans

Custom plan

Be the first to rate Gorgias

Featured Video

Frequently Asked Questions

What Gorgias has

For developers

Learning

Pricing

Extras

Key Features

Customer support platform

Unified AI and inbox

Implementation resources

Shopify ticket context

Automated ticket handling

Sales engagement

Dynamic templates

SMS campaigns

Order creation

SMS tickets

Number porting

Channel switching

SMS reporting

Pros and cons

Pros

Cons

Pricing

Gorgias pricing plans

Custom plan

Be the first to rate Gorgias

Featured Video

Frequently Asked Questions

More in Customer Service Platforms

More in Customer Service Platforms