Gorgias

Conversational AI platform built for ecommerce to boost sales and customer support.

#AI-Powered Ticket Routing #Customer Support Automation #Multichannel Communication #Multichannel Support Management #Support Agent Assistance #Ticketing Automation+2

Gorgias

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Overview

Gorgias is a conversational AI platform designed for ecommerce brands, integrating deeply with Shopify to automate customer support and sales interactions. It resolves 60% of support inquiries, increases conversions, and centralizes all customer conversations across channels for personalized engagement.

Last updated: 2026-03-23

Key Features

AI-Powered Support & Sales

Automates up to 60% of customer support inquiries and increases sales conversions by 2.5x with tailored AI recommendations.

Shopify Integration

Seamlessly integrates with Shopify to edit orders, access real-time product data, and run promotions without leaving the platform.

Omnichannel Support

Centralizes customer conversations from email, live chat, social media (Facebook, Instagram, TikTok), WhatsApp, SMS, and voice channels.

Customizable AI Agent

Trained on your brand's voice, policies, and workflows to provide on-brand, empathetic, and precise customer interactions 24/7.

Real-Time Analytics & Feedback Loop

Monitors AI performance, customer sentiment, and resolution rates with tools to refine AI behavior and improve outcomes continuously.

Automated Order Management

Handles order tracking, returns, subscription edits, and discount generation automatically based on store data and SOPs.

Marketing Suite Integration

Enables proactive chat campaigns to reduce bounce rates and deliver personalized shopping assistance that boosts conversions.

Team Collaboration & Permissions

Supports unlimited users with team management, role-based permissions, and single sign-on via Google or Microsoft.

Pros

Deep ecommerce and Shopify integration for accurate, real-time order and inventory management.
Automates a large portion of support tickets, freeing human agents for complex issues.
Customizable AI tone and brand alignment ensure consistent customer experience.
Omnichannel support consolidates all customer communications in one platform.
Transparent pricing based on ticket volume and AI interactions, not user seats.

Cons

Pricing can be expensive for high ticket volumes and AI interaction overages.
Starter plan has limited ticket allowance and no AI Agent automation.
Voice and SMS channels require add-ons, increasing costs.
Customization and onboarding may require time and effort to align AI with brand policies.
AI automation primarily focused on ecommerce; less suitable for non-retail businesses.

Pricing

Plan	Price	Highlights
Starter	$10	50 tickets per month Email, Live chat, Facebook, Instagram, TikTok media support Basic support and ticket management No AI Agent automation
Basic	$50	300 tickets per month Omnichannel support including WhatsApp and SMS add-ons AI Agent automation available at $0.90 per resolved conversation Unlimited users and team management
Pro	$300	2,000 tickets per month Advanced integrations and analytics AI Agent automation included with per-resolution pricing Revenue statistics and live monitoring
Advanced	$750	5,000 tickets per month Dedicated email server Full omnichannel support Enterprise-grade integrations and analytics
Enterprise	Custom	Custom ticket volume Dedicated support and onboarding Custom AI automation levels Advanced security and compliance

Pricing is collected from the official Gorgias website and may change. Always confirm with the vendor.

Frequently Asked Questions

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AI Receptionist

Capture leads, book appointments, and follow up automatically

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Ratings & reviews

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Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Ratings & reviews

No reviews yet. Be the first to share your experience.

Share your experience

Help others decide, your insights matter

Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Key Features

AI-Powered Support & Sales

Automates up to 60% of customer support inquiries and increases sales conversions by 2.5x with tailored AI recommendations.

Shopify Integration

Seamlessly integrates with Shopify to edit orders, access real-time product data, and run promotions without leaving the platform.

Omnichannel Support

Centralizes customer conversations from email, live chat, social media (Facebook, Instagram, TikTok), WhatsApp, SMS, and voice channels.

Customizable AI Agent

Trained on your brand's voice, policies, and workflows to provide on-brand, empathetic, and precise customer interactions 24/7.

Real-Time Analytics & Feedback Loop

Monitors AI performance, customer sentiment, and resolution rates with tools to refine AI behavior and improve outcomes continuously.

Automated Order Management

Handles order tracking, returns, subscription edits, and discount generation automatically based on store data and SOPs.

Marketing Suite Integration

Enables proactive chat campaigns to reduce bounce rates and deliver personalized shopping assistance that boosts conversions.

Team Collaboration & Permissions

Supports unlimited users with team management, role-based permissions, and single sign-on via Google or Microsoft.

Pros

Deep ecommerce and Shopify integration for accurate, real-time order and inventory management.
Automates a large portion of support tickets, freeing human agents for complex issues.
Customizable AI tone and brand alignment ensure consistent customer experience.
Omnichannel support consolidates all customer communications in one platform.
Transparent pricing based on ticket volume and AI interactions, not user seats.

Cons

Pricing can be expensive for high ticket volumes and AI interaction overages.
Starter plan has limited ticket allowance and no AI Agent automation.
Voice and SMS channels require add-ons, increasing costs.
Customization and onboarding may require time and effort to align AI with brand policies.
AI automation primarily focused on ecommerce; less suitable for non-retail businesses.

Pricing

Plan	Price	Highlights
Starter	$10	50 tickets per month Email, Live chat, Facebook, Instagram, TikTok media support Basic support and ticket management No AI Agent automation
Basic	$50	300 tickets per month Omnichannel support including WhatsApp and SMS add-ons AI Agent automation available at $0.90 per resolved conversation Unlimited users and team management
Pro	$300	2,000 tickets per month Advanced integrations and analytics AI Agent automation included with per-resolution pricing Revenue statistics and live monitoring
Advanced	$750	5,000 tickets per month Dedicated email server Full omnichannel support Enterprise-grade integrations and analytics
Enterprise	Custom	Custom ticket volume Dedicated support and onboarding Custom AI automation levels Advanced security and compliance

Pricing is collected from the official Gorgias website and may change. Always confirm with the vendor.

Frequently Asked Questions

Promoted

AI Receptionist

Capture leads, book appointments, and follow up automatically

Promote your toolGet 30 days of placement

Gorgias

Overview

Key Features

AI-Powered Support & Sales

Shopify Integration

Omnichannel Support

Customizable AI Agent

Real-Time Analytics & Feedback Loop

Automated Order Management

Marketing Suite Integration

Team Collaboration & Permissions

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

Ratings & reviews

Ratings & reviews

Community reviews (0)

Ratings & reviews

Community reviews (0)

Key Features

AI-Powered Support & Sales

Shopify Integration

Omnichannel Support

Customizable AI Agent

Real-Time Analytics & Feedback Loop

Automated Order Management

Marketing Suite Integration

Team Collaboration & Permissions

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

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Ratings & reviews

Community reviews (0)

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