Shared inbox, help center, and live chat software that blends AI and human support for scalable, personal customer service.
Help Scout offers a customer communication platform combining AI-powered automation with human support tools. It features shared inboxes, live chat, knowledge bases, and AI assistants to resolve routine requests and enhance team efficiency while maintaining personal customer interactions.
Consolidate customer conversations from multiple channels into one collaborative inbox for your team.
AI assistant that automatically resolves up to 70% of routine customer requests using your knowledge base and custom sources.
AI-powered drafting, summarizing, editing, and translating replies to help agents respond faster and with accuracy.
Embeddable widget for your website or app offering AI-powered instant answers and live chat options.
Automate task assignments, tagging, snoozing, and routing to keep support organized and efficient.
Manage support across email, live chat, social media (Instagram, Messenger), WhatsApp, and phone calls within Help Scout.
Create branded, searchable help centers with articles, contact forms, and live chat integration.
Access detailed reports on volume, response times, team performance, and customer satisfaction to optimize support.
Create a Help Scout account and configure your team members, inboxes, and channels.
Integrate email, live chat, social media, and messaging apps to centralize customer conversations.
Build your Docs site with helpful articles and embed contact forms or Beacon support widgets.
Set up AI Answers for instant customer replies and automate routine tasks with workflows and routing rules.
Use reporting tools to track support metrics, review AI interactions, and improve team efficiency continuously.
Pricing details are gathered from the official Help Scout website and are provided for reference only. Always confirm the latest information directly with the vendor.
| Plan | Price | Highlights |
|---|---|---|
| Free | $0 | Up to 5 users
|
| Standard | $25 | Multiple Inboxes (12 included)
|
| Plus | $45 | Everything in Standard
|
| Pro | $75 | Everything in Plus
|
| AI Answers Add-on | $0.75 | AI assistant resolves customer requests instantly
|
Explore tools grouped by use case so you can keep researching without losing momentum.
Compare other vetted products our editors see buyers evaluate alongside Help Scout.
