LiveChat®

LiveChat® is AI-powered live chat software designed to enhance online sales, customer support, and automate service for ecommerce and B2B

Visit website

Own LiveChat®?Claim this listing

LiveChat®

Visit

Overview

LiveChat® provides real-time website chat support with AI assistance, sales tracking, and integrations to improve customer engagement and satisfaction. It offers customizable chat widgets, reporting, and chatbot automation to streamline communication and boost revenue.

Last updated: Sep 4, 2026

Key Features

Live Chat Widget

Customizable chat widget to engage website visitors in real-time conversations for sales and support.

AI-Powered Assistance

Copilot AI assistant provides reply suggestions, chat summaries, sentiment analysis, and text enhancement to support agents.

Chatbot Automation

Integration with ChatBot.com to automate routine customer inquiries and free up agent time for complex cases.

Sales and Customer Reports

Detailed analytics including sales tracker, agent performance, campaign conversion, chat engagement, and customer satisfaction metrics.

Multi-Channel Messaging

Supports communication via website chat, Facebook, Instagram, SMS, Apple Messages for Business, WhatsApp Business, email, and voice/video calls.

Team and Workflow Management

Features include agent roles, groups, work scheduler, chat routing, and chat supervision to optimize team operations.

Ecommerce Integrations

Connects with platforms like Shopify and BigCommerce to enhance customer shopping experience and track sales impact from chat.

Security and Compliance

Includes encryption, credit card masking, access restrictions, single sign-on (SSO), and HIPAA compliance options.

Pros

Comprehensive AI features that assist agents with real-time insights and message enhancement.
Wide range of integrations with ecommerce platforms and communication channels.
Robust reporting and analytics for sales, customer satisfaction, and agent performance.
Customizable chat widgets to match website branding and improve visitor engagement.
24/7 customer support and extensive documentation for users.

Cons

Pricing may be high for small businesses or startups due to per-agent monthly fees.
Some advanced features and integrations require higher-tier plans or additional products.
Customization options may require technical knowledge for complex workflows.
No permanent free plan; only a 14-day free trial is available.
Enterprise pricing requires contacting sales, which may delay decision-making.

Pricing

LiveChat® pricing plans
Plan	Price	Highlights
Starter	$19	Track up to 100 visitors 1 recurring campaign 60-day chat history Basic widget customization 24/7/365 support 1 user
Team	$49	Everything in Starter Track up to 400 visitors Unlimited campaigns Unlimited chat history Full widget customization Basic reporting Unlimited users
Business	$79	Everything in Team Track up to 1000 visitors Work scheduler Staffing prediction On-demand and advanced reporting Agent performance tracking SMS and Apple Messages for Business
Enterprise	Contact Sales	Everything in Business Text Intelligence Dedicated onboarding White label chat widget Single Sign-on (SSO) HIPAA compliance Professional services and SLAs

Pricing is collected from the official LiveChat® website and may change. Always confirm with the vendor.

Frequently Asked Questions

Ratings & reviews

No reviews yet. Be the first to share your experience.

Share your experience

Help others decide, your insights matter

Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Ratings & reviews

No reviews yet. Be the first to share your experience.

Share your experience

Help others decide, your insights matter

Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Key Features

Live Chat Widget

Customizable chat widget to engage website visitors in real-time conversations for sales and support.

AI-Powered Assistance

Copilot AI assistant provides reply suggestions, chat summaries, sentiment analysis, and text enhancement to support agents.

Chatbot Automation

Integration with ChatBot.com to automate routine customer inquiries and free up agent time for complex cases.

Sales and Customer Reports

Detailed analytics including sales tracker, agent performance, campaign conversion, chat engagement, and customer satisfaction metrics.

Multi-Channel Messaging

Supports communication via website chat, Facebook, Instagram, SMS, Apple Messages for Business, WhatsApp Business, email, and voice/video calls.

Team and Workflow Management

Features include agent roles, groups, work scheduler, chat routing, and chat supervision to optimize team operations.

Ecommerce Integrations

Connects with platforms like Shopify and BigCommerce to enhance customer shopping experience and track sales impact from chat.

Security and Compliance

Includes encryption, credit card masking, access restrictions, single sign-on (SSO), and HIPAA compliance options.

Pros

Comprehensive AI features that assist agents with real-time insights and message enhancement.
Wide range of integrations with ecommerce platforms and communication channels.
Robust reporting and analytics for sales, customer satisfaction, and agent performance.
Customizable chat widgets to match website branding and improve visitor engagement.
24/7 customer support and extensive documentation for users.

Cons

Pricing may be high for small businesses or startups due to per-agent monthly fees.
Some advanced features and integrations require higher-tier plans or additional products.
Customization options may require technical knowledge for complex workflows.
No permanent free plan; only a 14-day free trial is available.
Enterprise pricing requires contacting sales, which may delay decision-making.

Pricing

LiveChat® pricing plans
Plan	Price	Highlights
Starter	$19	Track up to 100 visitors 1 recurring campaign 60-day chat history Basic widget customization 24/7/365 support 1 user
Team	$49	Everything in Starter Track up to 400 visitors Unlimited campaigns Unlimited chat history Full widget customization Basic reporting Unlimited users
Business	$79	Everything in Team Track up to 1000 visitors Work scheduler Staffing prediction On-demand and advanced reporting Agent performance tracking SMS and Apple Messages for Business
Enterprise	Contact Sales	Everything in Business Text Intelligence Dedicated onboarding White label chat widget Single Sign-on (SSO) HIPAA compliance Professional services and SLAs

Pricing is collected from the official LiveChat® website and may change. Always confirm with the vendor.

LiveChat®

Overview

Key Features

Live Chat Widget

AI-Powered Assistance

Chatbot Automation

Sales and Customer Reports

Multi-Channel Messaging

Team and Workflow Management

Ecommerce Integrations

Security and Compliance

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

Ratings & reviews

Ratings & reviews

Community reviews (0)

Ratings & reviews

Community reviews (0)

Key Features

Live Chat Widget

AI-Powered Assistance

Chatbot Automation

Sales and Customer Reports

Multi-Channel Messaging

Team and Workflow Management

Ecommerce Integrations

Security and Compliance

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

More in Customer Service Platforms

Help Scout

Intercom

Spiceworks Cloud Help Desk

Zendesk

Gorgias

Freshdesk

Ratings & reviews

Community reviews (0)

More in Customer Service Platforms

Help Scout

Intercom

Spiceworks Cloud Help Desk

Zendesk

Gorgias

Freshdesk