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31+ Customer Service Tools

Customer service tools help you answer questions, manage requests, and keep conversations organized. You can reply through live chat or route a support ticket, which is a saved customer request. This helps customers get timely answers while your team keeps track of each issue.

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Customer Support Automation15Multichannel Support Management15AI Customer Service Agents14Live Chat12Support Agent Assistance12Customer Service Ticketing11
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All Customer Service tools

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LiveChat®

Paid

LiveChat® is AI-powered live chat software designed to enhance online sales, customer support, and automate service for ecommerce and B2B

Abandoned Cart Recovery
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Dialpad

Paid

AI communications software for customer service, sales and business teams.

AI Call Center
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Whinta

Paid

Whinta is an omnichannel messaging platform offering WhatsApp Business API messaging, AI chatbots, voice calling, RCS, and automation for

AI Call Automation
Verified
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3 decisions

How to choose Customer Service tools

Start with the kind of conversations your team handles most. A shop may need chat and order support, while another business may rely on calls, appointments, or feedback. Your choice should also fit the services your team already uses.

  1. 01 of 03

    Keep everyday support organized

    For customer service ticketing and shared inbox work, look for a place where your team can manage requests together. Customer support automation can also reduce repeated manual work.

    • Help Scout brings tickets, live chat, a knowledge base, and team conversations into one support workspace.
    • Intercom suits teams that want AI support, tickets, onboarding, and in-app messages in one system.
    • CoSupport AI focuses on AI agents that automate support and assist your human agents.
    • Help Scoutfreemium
    • Intercompaid
    • CoSupport AIpaid
  2. 02 of 03

    Support shoppers and website visitors

    Online stores often need quick replies before and after a sale. Live chat can help with questions on your website, while feedback tools capture problems customers notice.

    • LiveChat® helps you talk with visitors, capture leads, and recover abandoned carts.
    • eDesk brings AI support, tickets, reviews, feedback, and sentiment work together for online sellers.
    • Userback helps customers report website bugs and share feedback directly with your team.
    • LiveChat®paid
    • eDeskpaid
    • Userbackfreemium
  3. 03 of 03

    Handle calls and messages

    Phone-heavy teams may need AI to answer, book, or study calls. Multichannel communication is useful when customer conversations also arrive through messaging services.

    • Goodcall provides an AI receptionist that can handle appointment booking by phone.
    • Dialpad combines AI call-center work with business calling and conversation analysis.
    • Heymarket helps teams manage customer and sales conversations across multiple messaging channels.
    • Goodcallpaid
    • Dialpadpaid
    • Heymarketpaid
4 questions

Frequently asked questions

Can customer service tools answer customers with AI?

Yes.

CoSupport AI, Intercom, eDesk, Dialpad, Heymarket, and Whinta are used for AI customer service agents.

Which tools are made for live chat?

LiveChat®, Help Scout, and SnapEngage are used for live chat.

Intercom also supports in-app messaging.

Can I try a tool before paying?

Many listed options offer a free trial.

Help Scout, Intercom, Userback, Heymarket, Whinta, and Ameyo Contact Center by Exotel also offer a public demo.

Which option works with online stores?

eDesk connects with marketplaces and store platforms such as Amazon, eBay, Etsy, Shopify, and WooCommerce.

LiveChat®, Help Scout, Intercom, Heymarket, and Whinta also connect with Shopify.