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31+ Customer Service Tools

Customer service tools help you answer questions, manage requests, and keep conversations organized. You can reply through live chat or route a support ticket, which is a saved customer request. This helps customers get timely answers while your team keeps track of each issue.

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Customer Support Automation15Multichannel Support Management15AI Customer Service Agents14Live Chat12Support Agent Assistance12Customer Service Ticketing11
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32 tools

All Customer Service tools

Showing 13 to 24 of 32 tools

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REVE Chat

Paid

AI-driven customer service software integrating live chat, chatbots, AI agents, and omnichannel communication.

AI Chatbot Builder
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Subiz

Paid

Subiz is a CRM messaging software for centralized customer interaction management across multiple channels.

Audience Segmentation
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Liveops

Paid

Liveops offers flexible, outsourced contact center services combining human agents and AI technology to scale customer support across

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DoneDone

Paid

DoneDone combines shared inbox, help desk, and task management to track incoming requests and team work in one system.

Custom Workflow Builder
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WhosOn

Paid

WhosOn offers secure live chat and AI-driven communication technology designed for enterprise businesses with customizable deployment and

Customer Support Automation
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Re:amaze

Freemium

AI-powered customer service and helpdesk platform integrating multiple communication channels for eCommerce and online businesses.

AI Customer Service Agents
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LivePerson

Paid

LivePerson offers conversational AI technology to enable brands to engage customers through AI and human agents across multiple channels.

AI Agent Monitoring
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3CLogic

Free

AI-powered contact center and customer experience platform integrating with CRM and service management systems.

AI Call Automation
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Totango

Free

Customer success software that helps SaaS businesses manage customer journeys to retain and grow customers.

Customer Analytics
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ShareFile

Paid

Secure document workflow and file sharing software with client portals, e-signatures, and automated workflows.

Client Onboarding Portals
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SuperOkay

Paid

SuperOkay gives agencies and freelancers a branded client portal for files, tasks, approvals, and project updates.

Client Portal
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All 32 tools in this category, A to ZShow
3 decisions

How to choose Customer Service tools

Start with the kind of conversations your team handles most. A shop may need chat and order support, while another business may rely on calls, appointments, or feedback. Your choice should also fit the services your team already uses.

  1. 01 of 03

    Keep everyday support organized

    For customer service ticketing and shared inbox work, look for a place where your team can manage requests together. Customer support automation can also reduce repeated manual work.

    • Help Scout brings tickets, live chat, a knowledge base, and team conversations into one support workspace.
    • Intercom suits teams that want AI support, tickets, onboarding, and in-app messages in one system.
    • CoSupport AI focuses on AI agents that automate support and assist your human agents.
    • Help Scoutfreemium
    • Intercompaid
    • CoSupport AIpaid
  2. 02 of 03

    Support shoppers and website visitors

    Online stores often need quick replies before and after a sale. Live chat can help with questions on your website, while feedback tools capture problems customers notice.

    • LiveChat® helps you talk with visitors, capture leads, and recover abandoned carts.
    • eDesk brings AI support, tickets, reviews, feedback, and sentiment work together for online sellers.
    • Userback helps customers report website bugs and share feedback directly with your team.
    • LiveChat®paid
    • eDeskpaid
    • Userbackfreemium
  3. 03 of 03

    Handle calls and messages

    Phone-heavy teams may need AI to answer, book, or study calls. Multichannel communication is useful when customer conversations also arrive through messaging services.

    • Goodcall provides an AI receptionist that can handle appointment booking by phone.
    • Dialpad combines AI call-center work with business calling and conversation analysis.
    • Heymarket helps teams manage customer and sales conversations across multiple messaging channels.
    • Goodcallpaid
    • Dialpadpaid
    • Heymarketpaid
4 questions

Frequently asked questions

Can customer service tools answer customers with AI?

Yes.

CoSupport AI, Intercom, eDesk, Dialpad, Heymarket, and Whinta are used for AI customer service agents.

Which tools are made for live chat?

LiveChat®, Help Scout, and SnapEngage are used for live chat.

Intercom also supports in-app messaging.

Can I try a tool before paying?

Many listed options offer a free trial.

Help Scout, Intercom, Userback, Heymarket, Whinta, and Ameyo Contact Center by Exotel also offer a public demo.

Which option works with online stores?

eDesk connects with marketplaces and store platforms such as Amazon, eBay, Etsy, Shopify, and WooCommerce.

LiveChat®, Help Scout, Intercom, Heymarket, and Whinta also connect with Shopify.