FuseBase
FreemiumAI-native client portal and collaboration software for service businesses with internal and external workspaces.
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31+ Customer Service Tools
Customer service tools help you answer questions, manage requests, and keep conversations organized. You can reply through live chat or route a support ticket, which is a saved customer request. This helps customers get timely answers while your team keeps track of each issue.
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32 tools
All Customer Service tools
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PaidWhite-label client portal software for secure, branded collaboration and document management.
Assembly
FreemiumAI-powered client portal software for managing clients, contracts, billing, and communications in one branded platform.
SuiteDash
PaidSuiteDash combines client portals, CRM, project management, billing, and workflow automation in a white-label business platform.
Freshdesk
PaidAI-powered platform for modern customer service that unifies every channel and automates resolutions.
Gorgias
PaidConversational AI platform built for ecommerce to boost sales and customer support.
Zendesk
PaidThe complete customer service solution for AI-powered support.
Juphy
Paid24/7 AI Sales Assistant for Shopify Stores that boosts sales and automates customer support.
All 32 tools in this category, A to ZShowHide
3 decisions
How to choose Customer Service tools
Start with the kind of conversations your team handles most. A shop may need chat and order support, while another business may rely on calls, appointments, or feedback. Your choice should also fit the services your team already uses.
- 01 of 03
Keep everyday support organized
For customer service ticketing and shared inbox work, look for a place where your team can manage requests together. Customer support automation can also reduce repeated manual work.
- Help Scout brings tickets, live chat, a knowledge base, and team conversations into one support workspace.
- Intercom suits teams that want AI support, tickets, onboarding, and in-app messages in one system.
- CoSupport AI focuses on AI agents that automate support and assist your human agents.
- Help Scoutfreemium
- Intercompaid
- CoSupport AIpaid
- 02 of 03
Support shoppers and website visitors
Online stores often need quick replies before and after a sale. Live chat can help with questions on your website, while feedback tools capture problems customers notice.
- LiveChat®paid
- eDeskpaid
- Userbackfreemium
- 03 of 03
Handle calls and messages
Phone-heavy teams may need AI to answer, book, or study calls. Multichannel communication is useful when customer conversations also arrive through messaging services.
- Goodcall provides an AI receptionist that can handle appointment booking by phone.
- Dialpad combines AI call-center work with business calling and conversation analysis.
- Heymarket helps teams manage customer and sales conversations across multiple messaging channels.
- Goodcallpaid
- Dialpadpaid
- Heymarketpaid
4 questions
Frequently asked questions
Can customer service tools answer customers with AI?
Which tools are made for live chat?
LiveChat®, Help Scout, and SnapEngage are used for live chat.
Intercom also supports in-app messaging.
Can I try a tool before paying?
Many listed options offer a free trial.
Help Scout, Intercom, Userback, Heymarket, Whinta, and Ameyo Contact Center by Exotel also offer a public demo.
Which option works with online stores?
eDesk connects with marketplaces and store platforms such as Amazon, eBay, Etsy, Shopify, and WooCommerce.
LiveChat®, Help Scout, Intercom, Heymarket, and Whinta also connect with Shopify.