Spiceworks Cloud Help Desk

Create, assign, and manage support tickets with centralized tracking and customizable queues to organize tasks.

Monitor and manage incidents in real time with full status visibility for faster prioritization and resolution.

Automatic email notifications keep users informed of ticket updates and escalations to ensure timely responses.

Deploy a web portal for users to submit and track tickets, reducing reliance on email and improving user experience.

Native mobile apps for iOS and Android allow IT teams to manage tickets and access tools on the go.

Build and share custom knowledge articles and how-tos to improve self-service and team knowledge.

Generate customizable reports and dashboards to analyze ticket metrics and support decision-making.

Includes TOTP-based multi-factor authentication for enhanced account security.