Totango

Automate manual tasks to improve efficiency and effectiveness in customer success processes.

Calculate customer health scores using multiple weighted variables and data points for detailed risk analysis.

Create personalized email and in-app campaigns to improve customer engagement, adoption, and revenue opportunities.

Aggregate all relevant customer data into a single source to support day-to-day workflows and decision-making.

Divide customers into groups to tailor marketing efforts, boost engagement, and drive results.

Collaborate with customers to create shared plans that drive their success and align goals.

Use AI models to predict churn, analyze engagement, and identify expansion opportunities with standard or custom models.

Design internal workflows and external engagement campaigns with rule-based branching logic to prioritize customer outcomes.