DoneDone

DoneDone combines shared inbox, help desk, and task management to track incoming requests and team work in one system.

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Overview

DoneDone is a tool for small teams to capture, assign, and track emails, requests, and tasks from a shared inbox through completion. It integrates help desk ticketing with task and project management, supporting custom workflows, automation, and collaboration.

Last updated: Sep 5, 2026

Key Features

Shared Inbox

Manage all incoming requests in one place so the team knows what needs attention.

Email-to-Task

Convert emails into actionable tasks automatically to move requests from inbox to execution.

Custom Workflows

Define and automate how work moves through the system to ensure consistent processes.

Auto Assignment

Automatically route work to the right person to prevent unclaimed tasks.

Kanban Boards

Visualize work progress with Kanban boards for conversations and tasks.

Internal Comments

Collaborate within the inbox by adding comments tied directly to work items.

Guest Users and API Access

Invite external collaborators with limited permissions and integrate via API and webhooks.

Attachments and Activity History

Keep files and updates linked to tasks and conversations for full context.

Pros

Combines help desk and task management in one tool to reduce tool switching.
Simple setup with no complex workflows required, suitable for small teams.
Supports custom workflows and automation for recurring tasks.
Includes mobile apps and notifications to keep teams updated.
Allows guest users for external collaboration without extra cost.

Cons

Pricing plans limit the number of full users, which may require upgrades for larger teams.
Not designed for complex project planning, focusing more on incoming work management.
Limited advanced integrations compared to larger enterprise tools.
User interface may be too simple for teams needing extensive customization.

Pricing

DoneDone pricing plans
Plan	Price	Highlights
Starter Plan	$49	Up to 4 users 1 shared mailbox Unlimited projects, tasks, and checklists Custom workflows and statuses Mobile apps and notifications
Pro Plan	$99	Up to 8 users 3 shared mailboxes Unlimited guest users White-label customer ticket portal API access and webhooks Mailbox office hours

Pricing is collected from the official DoneDone website and may change. Always confirm with the vendor.

Frequently Asked Questions

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Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Ratings & reviews

No reviews yet. Be the first to share your experience.

Share your experience

Help others decide, your insights matter

Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Key Features

Shared Inbox

Manage all incoming requests in one place so the team knows what needs attention.

Email-to-Task

Convert emails into actionable tasks automatically to move requests from inbox to execution.

Custom Workflows

Define and automate how work moves through the system to ensure consistent processes.

Auto Assignment

Automatically route work to the right person to prevent unclaimed tasks.

Kanban Boards

Visualize work progress with Kanban boards for conversations and tasks.

Internal Comments

Collaborate within the inbox by adding comments tied directly to work items.

Guest Users and API Access

Invite external collaborators with limited permissions and integrate via API and webhooks.

Attachments and Activity History

Keep files and updates linked to tasks and conversations for full context.

Pros

Combines help desk and task management in one tool to reduce tool switching.
Simple setup with no complex workflows required, suitable for small teams.
Supports custom workflows and automation for recurring tasks.
Includes mobile apps and notifications to keep teams updated.
Allows guest users for external collaboration without extra cost.

Cons

Pricing plans limit the number of full users, which may require upgrades for larger teams.
Not designed for complex project planning, focusing more on incoming work management.
Limited advanced integrations compared to larger enterprise tools.
User interface may be too simple for teams needing extensive customization.

Pricing

DoneDone pricing plans
Plan	Price	Highlights
Starter Plan	$49	Up to 4 users 1 shared mailbox Unlimited projects, tasks, and checklists Custom workflows and statuses Mobile apps and notifications
Pro Plan	$99	Up to 8 users 3 shared mailboxes Unlimited guest users White-label customer ticket portal API access and webhooks Mailbox office hours

Pricing is collected from the official DoneDone website and may change. Always confirm with the vendor.

DoneDone

Overview

Key Features

Shared Inbox

Email-to-Task

Custom Workflows

Auto Assignment

Kanban Boards

Internal Comments

Guest Users and API Access

Attachments and Activity History

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

Ratings & reviews

Ratings & reviews

Community reviews (0)

Ratings & reviews

Community reviews (0)

Key Features

Shared Inbox

Email-to-Task

Custom Workflows

Auto Assignment

Kanban Boards

Internal Comments

Guest Users and API Access

Attachments and Activity History

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

More in Project Management

Ratings & reviews

Community reviews (0)

More in Project Management