1
Predictable Conversational AI
Design, simulate, validate, and continuously improve AI and human agent conversations to deliver faster customer answers and reduce risk.
2
Syntrix Simulation
Simulate thousands of real customer interactions to validate AI agents and train contact center agents before live deployment.
3
Multi-Channel Agent Workspace
Messaging-first workspace supporting web, app, SMS, email, WhatsApp, Apple Business Messaging, Messenger, Instagram, and more for agent productivity.
4
Generative AI Tools
Includes generative AI-powered conversation assist, summaries, and rewriting tools to enhance agent communication and customer experience.
5
Conversation Builder
Easy-to-use bot builder allowing non-technical staff to create, optimize, and visualize bots across all consumer messaging channels.
6
Advanced Analytics and Conversational Intelligence
Provides unified conversational analytics across voice and messaging to generate insights that improve AI and agent performance.
7
Open Platform and Integrations
Connects with existing channels, systems, AI models, and third-party bots including IBM Watson, Google Dialogflow, Amazon Lex, and Microsoft bots.
8
Enterprise-Grade Security and Compliance
Handles over a billion messages monthly with compliance to GDPR, HIPAA, PCI DSS, and robust data security and scalability.
