What WhosOn has

For developers

Programmatic access to the product's data and features for developers.
Run the software on your own servers instead of the vendor's cloud.
Automatic messages the product sends to another app when something happens. One of 4 Customer Service Platforms tools with webhooks.

Hosting and storage

Vendor-provided online infrastructure for deploying and running software.
A service that runs the software on servers provided and maintained by a hosting provider.
A dedicated cloud environment for running software and keeping its data separate.

Support

Help from the vendor at any hour, every day of the week. One of 4 Customer Service Platforms tools with 24/7 support.
Get help from the support team by writing to them via email. One of 5 Customer Service Platforms tools with email support.
Real people you can contact when you need help with the tool. One of 4 Customer Service Platforms tools with human support.
Get help from the support team through a real-time chat window.
Get help from the support team by calling them directly on the phone.
Expert services that help organizations plan, implement, or improve their work processes.

Pricing

Try the paid product for a limited time before committing to a subscription.

Integrations

ChatGPT
Google Analytics
Azure Cosmos
Facebook Messenger
Google Tag Manager

Key Features

Integrated ecosystem

Bind your systems together with WhosOn. Rather than sitting in a silo, your chat data flows through an integrated ecosystem.

Auto-text suggestions

Smart auto-text suggestions, so operators can reply without typing

Chatbot automation

Harness the power of AI-driven automation, blending human touch with bot efficiency to provide seamless user interactions.

Bot transfers

Seamless transfers between bot and operator, for a maximum efficiency tag-team

Chat translation

Real-time chat translation, to chat to customers and prospects in over 100 languages

Chat routing

Skills based chat routing, so chats automatically go to the operator best-placed to help

Chat file upload

File upload, to send necessary files back and forth without channel disruption

Operator management

Operator management, to set schedules, assign skills and permissions, and create groups

Chat monitoring

Chat monitoring, either discreetly or at the request of an operator, to track service provision

Visitor tracking

Live visitor tracking, to watch as each journey unfolds and analyse surfing habits

Chat reports

80 out of the box live chat reports, to see granular detail as well as quantitative overviews

Pros

Flexible deployment options including on-premises, dedicated server, and cloud.
Strong security features with encryption, intrusion prevention, and data masking.
Comprehensive AI features including chatbot integration and sentiment analysis.
Robust analytics and reporting with extensive live chat metrics.
Multi-language support and omnichannel communication capabilities.

Cons

Pricing is based on concurrent users and hosting setup, which may be complex for some buyers.
Minimum license purchase requirements may limit small teams.
No explicit freemium or free plan beyond a 30-day trial.
Customization and bespoke features may incur additional costs.
Limited public information on specific integrations and third-party add-ons.