WhosOn

WhosOn offers secure live chat and AI-driven communication technology designed for enterprise businesses with customizable deployment and

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Overview

WhosOn provides AI-infused live chat technology with chatbot integration, multi-platform engagement, and comprehensive analytics. It supports on-premises or cloud deployment, ensuring secure, compliant communication for multisite, multilingual enterprises.

Last updated: Sep 4, 2026

Key Features

AI Smart Auto-Text Suggestions

Provides operators with AI-generated text suggestions to reply quickly without typing.

Sentiment Analysis Algorithms

Analyzes customer sentiment during chats to gauge satisfaction and urgency.

Chatbot Integration and Management

Integrates with major chatbot frameworks and allows bot monitoring, rule assignment, and seamless transfer to human agents.

Secure and Compliant Chat

Offers encrypted conversations, intrusion prevention, data masking, and compliance with PCI and PII regulations.

Omnichannel Engagement

Supports video chat, chat-to-call transitions, chat app for mobile operators, and real-time chat translation in over 100 languages.

Help Desk Features

Includes skills-based chat routing, remote desktop control, file upload, and proactive visitor tracking.

Management Tools

Enables operator scheduling, permissions, chat monitoring, private coaching messages, and supervisor takeover.

Advanced Analytics and Reporting

Provides live visitor tracking, prospect detection, 80+ live chat reports, performance dashboards, and CRM integration.

Pros

Flexible deployment options including on-premises, dedicated server, and cloud.
Strong security features with encryption, intrusion prevention, and data masking.
Comprehensive AI features including chatbot integration and sentiment analysis.
Robust analytics and reporting with extensive live chat metrics.
Multi-language support and omnichannel communication capabilities.

Cons

Pricing is based on concurrent users and hosting setup, which may be complex for some buyers.
Minimum license purchase requirements may limit small teams.
No explicit freemium or free plan beyond a 30-day trial.
Customization and bespoke features may incur additional costs.
Limited public information on specific integrations and third-party add-ons.

Pricing

WhosOn pricing plans
Plan	Price	Highlights
Tier 1 - On Premise	£50	Up to 10,000 interactions per month Minimum purchase of 5 licenses Standard support
Tier 2 - On Premise	£60	Up to 30,000 interactions per month Minimum purchase of 5 licenses Standard support
Tier 3 - On Premise	£70	Up to 50,000 interactions per month Minimum purchase of 5 licenses Standard support
Tier 4 - On Premise	£100	Unlimited interactions Minimum purchase of 25 licenses Standard support with 24/7 options available
Free Trial	Free	Full product access No credit card required for trial

Pricing is collected from the official WhosOn website and may change. Always confirm with the vendor.

Frequently Asked Questions

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Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Ratings & reviews

No reviews yet. Be the first to share your experience.

Share your experience

Help others decide, your insights matter

Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Key Features

AI Smart Auto-Text Suggestions

Provides operators with AI-generated text suggestions to reply quickly without typing.

Sentiment Analysis Algorithms

Analyzes customer sentiment during chats to gauge satisfaction and urgency.

Chatbot Integration and Management

Integrates with major chatbot frameworks and allows bot monitoring, rule assignment, and seamless transfer to human agents.

Secure and Compliant Chat

Offers encrypted conversations, intrusion prevention, data masking, and compliance with PCI and PII regulations.

Omnichannel Engagement

Supports video chat, chat-to-call transitions, chat app for mobile operators, and real-time chat translation in over 100 languages.

Help Desk Features

Includes skills-based chat routing, remote desktop control, file upload, and proactive visitor tracking.

Management Tools

Enables operator scheduling, permissions, chat monitoring, private coaching messages, and supervisor takeover.

Advanced Analytics and Reporting

Provides live visitor tracking, prospect detection, 80+ live chat reports, performance dashboards, and CRM integration.

Pros

Flexible deployment options including on-premises, dedicated server, and cloud.
Strong security features with encryption, intrusion prevention, and data masking.
Comprehensive AI features including chatbot integration and sentiment analysis.
Robust analytics and reporting with extensive live chat metrics.
Multi-language support and omnichannel communication capabilities.

Cons

Pricing is based on concurrent users and hosting setup, which may be complex for some buyers.
Minimum license purchase requirements may limit small teams.
No explicit freemium or free plan beyond a 30-day trial.
Customization and bespoke features may incur additional costs.
Limited public information on specific integrations and third-party add-ons.

Pricing

WhosOn pricing plans
Plan	Price	Highlights
Tier 1 - On Premise	£50	Up to 10,000 interactions per month Minimum purchase of 5 licenses Standard support
Tier 2 - On Premise	£60	Up to 30,000 interactions per month Minimum purchase of 5 licenses Standard support
Tier 3 - On Premise	£70	Up to 50,000 interactions per month Minimum purchase of 5 licenses Standard support
Tier 4 - On Premise	£100	Unlimited interactions Minimum purchase of 25 licenses Standard support with 24/7 options available
Free Trial	Free	Full product access No credit card required for trial

Pricing is collected from the official WhosOn website and may change. Always confirm with the vendor.

WhosOn

Overview

Key Features

AI Smart Auto-Text Suggestions

Sentiment Analysis Algorithms

Chatbot Integration and Management

Secure and Compliant Chat

Omnichannel Engagement

Help Desk Features

Management Tools

Advanced Analytics and Reporting

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

Ratings & reviews

Ratings & reviews

Community reviews (0)

Ratings & reviews

Community reviews (0)

Key Features

AI Smart Auto-Text Suggestions

Sentiment Analysis Algorithms

Chatbot Integration and Management

Secure and Compliant Chat

Omnichannel Engagement

Help Desk Features

Management Tools

Advanced Analytics and Reporting

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

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