SnapEngage

AI-powered live chat software designed for B2B customer support and sales to engage customers and improve support efficiency.

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Overview

SnapEngage offers configurable, AI-driven live chat and chatbot technology for B2B customer support and sales teams. It supports omnichannel engagement including SMS, social media, and HIPAA-compliant chat, integrating with CRM and help desk systems to enhance lead conversion and customer satisfaction.

Updated Sep 30, 2026.

Key Features

AI-Powered Live Chat

Enables real-time engagement with customers using AI to assist agents and automate responses when agents are unavailable.

Omnichannel Support

Supports customer interactions across multiple channels including SMS, Tweet-to-Chat, Facebook Messenger, and WeChat.

Customizable Chatbots

Includes various bot types such as Info-Capture Bot, Guide Bot, Answer Bot, and Bot API for tailored automated conversations.

CRM and Help Desk Integration

Automatically synchronizes leads and contacts with existing CRM and help desk systems to streamline workflows.

HIPAA Compliance

Provides a HIPAA-compliant chat option to securely engage patients and meet healthcare industry standards.

Custom Branding and Design

Allows personalized and branded customer chat experiences using a Software Development Kit for custom app integrations.

Automation and Workflow Customization

Offers workflow mapping, unlimited fields, and advanced rules and triggers to automate lead engagement and support processes.

Reporting and Analytics

Includes tools to track chat performance, customer satisfaction, and operational metrics for continuous improvement.

Pros

Supports omnichannel customer engagement including social media and SMS.
AI-powered chatbots enhance efficiency and provide immediate responses.
HIPAA-compliant chat option for healthcare organizations.
Integrates with CRM and help desk platforms for seamless data synchronization.
Customizable branding and workflows to fit business needs.

Cons

Pricing details require contacting sales for quotes, limiting upfront transparency.
Focused on B2B customer support, less suited for small consumer-facing businesses.
Advanced features may require technical setup and training.
No explicit free or freemium tier mentioned.
Some integrations and add-ons incur additional costs.

Pricing

SnapEngage pricing plans
Plan	Price	Highlights
Support Chat Starter	$45 month, billed annually	Maximum 5 users Messaging & live chat at $15/month/agent Basic training included Self-serve data import
Professional	$65 month, billed annually	Unlimited users Messaging & live chat at $15/month/agent Includes Kevin AI productivity tools Customer portal and playbooks included Basic training included
Scale	$85 month, billed annually	Unlimited users Messaging & live chat at $15/month/agent Includes Kevin AI productivity tools Customer portal, playbooks, insights, and automation Basic training included

Pricing is collected from the official SnapEngage website and may change. Always confirm with the vendor.

Frequently Asked Questions

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Key Features

AI-Powered Live Chat

Enables real-time engagement with customers using AI to assist agents and automate responses when agents are unavailable.

Omnichannel Support

Supports customer interactions across multiple channels including SMS, Tweet-to-Chat, Facebook Messenger, and WeChat.

Customizable Chatbots

Includes various bot types such as Info-Capture Bot, Guide Bot, Answer Bot, and Bot API for tailored automated conversations.

CRM and Help Desk Integration

Automatically synchronizes leads and contacts with existing CRM and help desk systems to streamline workflows.

HIPAA Compliance

Provides a HIPAA-compliant chat option to securely engage patients and meet healthcare industry standards.

Custom Branding and Design

Allows personalized and branded customer chat experiences using a Software Development Kit for custom app integrations.

Automation and Workflow Customization

Offers workflow mapping, unlimited fields, and advanced rules and triggers to automate lead engagement and support processes.

Reporting and Analytics

Includes tools to track chat performance, customer satisfaction, and operational metrics for continuous improvement.

Pros

Supports omnichannel customer engagement including social media and SMS.
AI-powered chatbots enhance efficiency and provide immediate responses.
HIPAA-compliant chat option for healthcare organizations.
Integrates with CRM and help desk platforms for seamless data synchronization.
Customizable branding and workflows to fit business needs.

Cons

Pricing details require contacting sales for quotes, limiting upfront transparency.
Focused on B2B customer support, less suited for small consumer-facing businesses.
Advanced features may require technical setup and training.
No explicit free or freemium tier mentioned.
Some integrations and add-ons incur additional costs.

Pricing

SnapEngage pricing plans
Plan	Price	Highlights
Support Chat Starter	$45 month, billed annually	Maximum 5 users Messaging & live chat at $15/month/agent Basic training included Self-serve data import
Professional	$65 month, billed annually	Unlimited users Messaging & live chat at $15/month/agent Includes Kevin AI productivity tools Customer portal and playbooks included Basic training included
Scale	$85 month, billed annually	Unlimited users Messaging & live chat at $15/month/agent Includes Kevin AI productivity tools Customer portal, playbooks, insights, and automation Basic training included

Pricing is collected from the official SnapEngage website and may change. Always confirm with the vendor.

SnapEngage

Overview

Key Features

AI-Powered Live Chat

Omnichannel Support

Customizable Chatbots

CRM and Help Desk Integration

HIPAA Compliance

Custom Branding and Design

Automation and Workflow Customization

Reporting and Analytics

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

Key Features

AI-Powered Live Chat

Omnichannel Support

Customizable Chatbots

CRM and Help Desk Integration

HIPAA Compliance

Custom Branding and Design

Automation and Workflow Customization

Reporting and Analytics

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

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