Re:amaze

AI-powered customer service and helpdesk platform integrating multiple communication channels for eCommerce and online businesses.

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Re:amaze

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Overview

Re:amaze is a unified customer service platform combining email, live chat, social media, SMS, VoIP, video calls, and push notifications with AI assistance for automation, real-time monitoring, and knowledge base management.

Last updated: Sep 4, 2026

Key Features

Shared Inbox Helpdesk

Consolidates all customer support channels including email, social media, SMS, and chat into a single shared inbox for team collaboration.

AI-Powered Live Chat and Chatbots

Provides live chat with automated messaging, AI chatbots, and video calls to engage customers and automate responses.

AI Agent Automation

AI Agent assists with 24/7 customer support by understanding context, generating replies, summarizing conversations, and learning from real interactions.

Push Notification Campaigns

Enables targeted push campaigns to increase customer re-engagement and boost sales.

Customizable FAQ and Knowledge Base

Offers embeddable, branded FAQ centers with rich content support, real-time search, and AI-powered article generation to help customers self-serve.

Real-Time Customer Activity Monitoring

Live dashboard tracks browsing activity, shopping data, and geolocation to enable personalized messaging and support.

Workflow Automation and Macros

Automates common tasks with custom triggers, workflow macros, tags, and response templates to improve agent efficiency.

Multi-Brand and Staff Management

Supports managing multiple brands, customizable roles, departments, staff shifts, vacation days, and performance reporting.

Pros

Integrates multiple communication channels into one platform for streamlined customer support.
AI-powered automation reduces repetitive tasks and improves response times.
Customizable and embeddable FAQ and knowledge base with AI article generation.
Real-time monitoring of customer activity enables proactive engagement.
Mobile apps for iOS and Android allow support on the go.

Cons

Pricing is per team member, which may be costly for larger teams.
AI Agent usage includes monthly resolution limits with additional fees.
Some advanced features like live video calls and screen sharing are only available on higher-tier plans.
Customization options may require technical knowledge for embedding and styling FAQs.
No explicit free plan beyond a 14-day trial; ongoing use requires paid subscription.

Pricing

Re:amaze pricing plans
Plan	Price	Highlights
Basic	$29	Unlimited email inboxes Live chat Social media channels Public/Internal FAQ Workflow automation Response templates Chatbots Basic reporting
Pro	$49	All Basic features Manage multiple brands Live view of site visitors Advanced reporting SMS and voice channels Custom hosted domain Customizable email appearance AI intents Status page
Plus	$69	All Pro features Peek (live screen sharing) Departments and staff groups Staff performance reporting Staff shifts and vacation days Customizable staff roles Customer satisfaction ratings In-chat video calls FAQ article edit history
Starter	$59	All Basic features Unlimited team members Limited to 500 responded conversations per month

Pricing is collected from the official Re:amaze website and may change. Always confirm with the vendor.

Frequently Asked Questions

Ratings & reviews

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Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Ratings & reviews

No reviews yet. Be the first to share your experience.

Share your experience

Help others decide, your insights matter

Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Key Features

Shared Inbox Helpdesk

Consolidates all customer support channels including email, social media, SMS, and chat into a single shared inbox for team collaboration.

AI-Powered Live Chat and Chatbots

Provides live chat with automated messaging, AI chatbots, and video calls to engage customers and automate responses.

AI Agent Automation

AI Agent assists with 24/7 customer support by understanding context, generating replies, summarizing conversations, and learning from real interactions.

Push Notification Campaigns

Enables targeted push campaigns to increase customer re-engagement and boost sales.

Customizable FAQ and Knowledge Base

Offers embeddable, branded FAQ centers with rich content support, real-time search, and AI-powered article generation to help customers self-serve.

Real-Time Customer Activity Monitoring

Live dashboard tracks browsing activity, shopping data, and geolocation to enable personalized messaging and support.

Workflow Automation and Macros

Automates common tasks with custom triggers, workflow macros, tags, and response templates to improve agent efficiency.

Multi-Brand and Staff Management

Supports managing multiple brands, customizable roles, departments, staff shifts, vacation days, and performance reporting.

Pros

Integrates multiple communication channels into one platform for streamlined customer support.
AI-powered automation reduces repetitive tasks and improves response times.
Customizable and embeddable FAQ and knowledge base with AI article generation.
Real-time monitoring of customer activity enables proactive engagement.
Mobile apps for iOS and Android allow support on the go.

Cons

Pricing is per team member, which may be costly for larger teams.
AI Agent usage includes monthly resolution limits with additional fees.
Some advanced features like live video calls and screen sharing are only available on higher-tier plans.
Customization options may require technical knowledge for embedding and styling FAQs.
No explicit free plan beyond a 14-day trial; ongoing use requires paid subscription.

Pricing

Re:amaze pricing plans
Plan	Price	Highlights
Basic	$29	Unlimited email inboxes Live chat Social media channels Public/Internal FAQ Workflow automation Response templates Chatbots Basic reporting
Pro	$49	All Basic features Manage multiple brands Live view of site visitors Advanced reporting SMS and voice channels Custom hosted domain Customizable email appearance AI intents Status page
Plus	$69	All Pro features Peek (live screen sharing) Departments and staff groups Staff performance reporting Staff shifts and vacation days Customizable staff roles Customer satisfaction ratings In-chat video calls FAQ article edit history
Starter	$59	All Basic features Unlimited team members Limited to 500 responded conversations per month

Pricing is collected from the official Re:amaze website and may change. Always confirm with the vendor.

Re:amaze

Overview

Key Features

Shared Inbox Helpdesk

AI-Powered Live Chat and Chatbots

AI Agent Automation

Push Notification Campaigns

Customizable FAQ and Knowledge Base

Real-Time Customer Activity Monitoring

Workflow Automation and Macros

Multi-Brand and Staff Management

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

Ratings & reviews

Ratings & reviews

Community reviews (0)

Ratings & reviews

Community reviews (0)

Key Features

Shared Inbox Helpdesk

AI-Powered Live Chat and Chatbots

AI Agent Automation

Push Notification Campaigns

Customizable FAQ and Knowledge Base

Real-Time Customer Activity Monitoring

Workflow Automation and Macros

Multi-Brand and Staff Management

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

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