Ameyo Contact Center by Exotel

Connect with customers through voice, WhatsApp, Instagram, RCS, SMS, and more, maintaining context across channels for consistent support.

Use voicebots, chatbots, IVR deflection, and seamless bot-to-agent handoffs to automate FAQs and streamline customer interactions.

A single interface consolidating customer history, context, tickets, and tools to improve agent efficiency and reduce handling time.

Route interactions based on skills, priority, customer history, sentiment, and custom rules to ensure customers reach the right agents.

Monitor agent performance, queue status, and SLA compliance with customizable dashboards and real-time alerts for operational visibility.

Powerful autodialers with features like predictive dialing, answering machine detection, campaign management, and retry controls to boost outbound productivity.

Tools for call barging, whispering, listening, call scoring, and voice logging to maintain high conversation quality and agent performance.

Choose from private cloud, public cloud, or hybrid deployment models to suit infrastructure and security requirements.