Customer Service Platforms

Heymarket

Business text messaging platform with omnichannel shared inboxes, AI agents, and CRM integrations.

Overview

Heymarket centralizes SMS, email, and messaging apps into shared inboxes with AI agents for automation and CRM integration, enabling personalized customer communication and operational messaging with enterprise-grade security.

Updated Oct 23, 2026

9 things

What Heymarket has

Apps

iOS (store page, opens in a new tab)

For developers

Programmatic access to the product's data and features for developers.
A Model Context Protocol server that lets AI tools connect to and act on your data. One of 4 Customer Service Platforms tools with MCP server.

For teams

Shared workspaces where multiple users can collaborate on the same content.

Support

Faster answers from the support team than customers get as standard.
Guided setup and training to help new users get started with the tool.

Pricing

Try the paid product for a limited time before committing to a subscription.
A product demonstration available to prospective customers who want to evaluate the tool.

Extras

Pre-built starting points you can edit to fit your own needs.

13 features

Key Features

Customer messaging
Heymarket enables you to connect with customers via business SMS, email, and top messaging apps – all unified in powerful shared inboxes.
AI agents
Put AI agents to work across texting and email. Answer questions, schedule appointments, and route conversations automatically while your team stays in control from one secure, centralized inbox.
AI assistance
Take repetitive questions and scheduling off your team’s plate with AI agents securely trained on your content.
Automated flows
Heymarket lets you build dynamic flows that automate communications from that first promotional touchpoint to nurturing long-term customer relationships.
Customer service SMS
Shorten agent response times with customer service SMS . Quickly triage customer questions, route and assign chats, and personalize replies.
Sales SMS
Quickly respond to and convert leads with sales SMS . Schedule meeting reminders and automate prospect follow-ups to save time and speed up sales cycles.
Operational messaging
Streamline workflows with operational text messaging and email. Send employees important updates and scheduling information to their personal phones with targeted list sends.
Text recruiting
Engage talent at scale with email and text recruiting . Guide candidates through the hiring funnel with reminders, quick scheduling, and one-on-one conversations.
Shared inboxes
Send and receive text messages and emails from centralized inboxes. All of your team members can read and respond to messages from desktop or their mobile phones.
Group conversations
Text multiple contacts within a single conversation to keep everyone in the loop and move quickly.
Message automation
Automate text messages (and emails coming soon) to send based on keywords, timing, or message sentiment. Automatically reply, assign chats, or enroll contacts in a campaign.
Campaigns
Reach groups of contacts at once, schedule texts, and run drip campaigns.
Unified messaging
Send and receive SMS, emails, RCS, Apple Messages for Business, WhatsApp, Facebook Messenger, Instagram, and webchat from unified inboxes .

Pros and cons

Pros

Centralizes multiple messaging channels into a single shared inbox for team efficiency.
AI-powered automation reduces manual workload and speeds up response times.
Deep CRM integrations with Salesforce and HubSpot enhance personalization and data syncing.
Enterprise-grade security and compliance suitable for regulated industries.
Robust messaging features including group messaging, templates, and scheduled campaigns.

Cons

Pricing is relatively high with a minimum of 2 users and message credits required.
Some advanced features like email and certain channels are only available on higher-tier plans.
WhatsApp and Instagram messaging are limited to higher plans or enterprise.
No explicit free plan; free trial available but full access requires paid subscription.
Complexity may require onboarding and training for optimal use.

As of October 2026

Pricing

Enterprise
Custom
on request

You?

Be the first to rate Heymarket

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See Heymarket at work before you try it.

Watch on YouTube

0 questions

Frequently Asked Questions

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Community reviews

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No written reviews yet. Be the first to share your experience.

Tried this tool? Share your experience.

Write a review

9 things

What Heymarket has

Apps

iOS (store page, opens in a new tab)

For developers

Programmatic access to the product's data and features for developers.
A Model Context Protocol server that lets AI tools connect to and act on your data. One of 4 Customer Service Platforms tools with MCP server.

For teams

Shared workspaces where multiple users can collaborate on the same content.

Support

Faster answers from the support team than customers get as standard.
Guided setup and training to help new users get started with the tool.

Pricing

Try the paid product for a limited time before committing to a subscription.
A product demonstration available to prospective customers who want to evaluate the tool.

Extras

Pre-built starting points you can edit to fit your own needs.

13 features

Key Features

Customer messaging
Heymarket enables you to connect with customers via business SMS, email, and top messaging apps – all unified in powerful shared inboxes.
AI agents
Put AI agents to work across texting and email. Answer questions, schedule appointments, and route conversations automatically while your team stays in control from one secure, centralized inbox.
AI assistance
Take repetitive questions and scheduling off your team’s plate with AI agents securely trained on your content.
Automated flows
Heymarket lets you build dynamic flows that automate communications from that first promotional touchpoint to nurturing long-term customer relationships.
Customer service SMS
Shorten agent response times with customer service SMS . Quickly triage customer questions, route and assign chats, and personalize replies.
Sales SMS
Quickly respond to and convert leads with sales SMS . Schedule meeting reminders and automate prospect follow-ups to save time and speed up sales cycles.
Operational messaging
Streamline workflows with operational text messaging and email. Send employees important updates and scheduling information to their personal phones with targeted list sends.
Text recruiting
Engage talent at scale with email and text recruiting . Guide candidates through the hiring funnel with reminders, quick scheduling, and one-on-one conversations.
Shared inboxes
Send and receive text messages and emails from centralized inboxes. All of your team members can read and respond to messages from desktop or their mobile phones.
Group conversations
Text multiple contacts within a single conversation to keep everyone in the loop and move quickly.
Message automation
Automate text messages (and emails coming soon) to send based on keywords, timing, or message sentiment. Automatically reply, assign chats, or enroll contacts in a campaign.
Campaigns
Reach groups of contacts at once, schedule texts, and run drip campaigns.
Unified messaging
Send and receive SMS, emails, RCS, Apple Messages for Business, WhatsApp, Facebook Messenger, Instagram, and webchat from unified inboxes .

Pros and cons

Pros

Centralizes multiple messaging channels into a single shared inbox for team efficiency.
AI-powered automation reduces manual workload and speeds up response times.
Deep CRM integrations with Salesforce and HubSpot enhance personalization and data syncing.
Enterprise-grade security and compliance suitable for regulated industries.
Robust messaging features including group messaging, templates, and scheduled campaigns.

Cons

Pricing is relatively high with a minimum of 2 users and message credits required.
Some advanced features like email and certain channels are only available on higher-tier plans.
WhatsApp and Instagram messaging are limited to higher plans or enterprise.
No explicit free plan; free trial available but full access requires paid subscription.
Complexity may require onboarding and training for optimal use.

As of October 2026

Pricing

Enterprise
Custom
on request

You?

Be the first to rate Heymarket

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See Heymarket at work before you try it.

Watch on YouTube

0 questions

Heymarket

Overview

What Heymarket has

Apps

For developers

For teams

Support

Pricing

Extras

Key Features

Customer messaging

AI agents

AI assistance

Automated flows

Customer service SMS

Sales SMS

Operational messaging

Text recruiting

Shared inboxes

Group conversations

Message automation

Campaigns

Unified messaging

Pros and cons

Pros

Cons

Pricing

Heymarket pricing plans

Enterprise

Be the first to rate Heymarket

Featured Video

Frequently Asked Questions

What Heymarket has

Apps

For developers

For teams

Support

Pricing

Extras

Key Features

Customer messaging

AI agents

AI assistance

Automated flows

Customer service SMS

Sales SMS

Operational messaging

Text recruiting

Shared inboxes

Group conversations

Message automation

Campaigns

Unified messaging

Pros and cons

Pros

Cons

Pricing

Heymarket pricing plans

Enterprise

Be the first to rate Heymarket

Featured Video

Frequently Asked Questions

More in Customer Service Platforms

More in Customer Service Platforms