1
Omnichannel Shared Inboxes
Unifies SMS, email, RCS, Apple Messages for Business, WhatsApp, Facebook Messenger, Instagram, and webchat into a single shared inbox for team collaboration.
2
AI Agents
Automate routine tasks with AI agents that answer FAQs, schedule appointments, and enrich lead data, resolving 40% of conversations without human intervention.
3
CRM Integrations
Native integrations with Salesforce and HubSpot enable bi-directional sync, personalized messaging, and workflow automation directly within CRM systems.
4
Group Messaging and Collaboration
Supports group SMS threads, conversation assignments, private comments, and @mentions to streamline team communication and customer engagement.
5
Templates and Custom Fields
Save and personalize message templates with CRM data for consistent, scalable, and targeted communications across channels.
6
Broadcasts, Campaigns, and Automations
Send personalized mass texts and emails, run drip campaigns, and automate workflows triggered by keywords, timing, or contact behavior.
7
Enterprise-grade Security and Compliance
Provides SOC 2 Type 2, TCPA, and HIPAA compliance with features like opt-in management, SAML SSO, directory sync, custom roles, and configurable data retention.
8
Reporting and Analytics
Offers usage, productivity, campaign, and AI-generated reports to monitor team performance and campaign effectiveness.
