User Research Platforms

Userback

A feedback platform for product teams collecting and acting on customer feedback.

Overview

Userback brings feedback from your website, app and email into one inbox. Product teams can study what users report, spot recurring themes and keep people updated as work progresses. Userback covers early-stage teams starting with feedback and larger teams connecting it to their existing systems. In-app surveys also help measure sentiment and the effect of product changes.

Updated Nov 6, 2026

9 things

What Userback has

Apps

Browser extension

For developers

Automatic messages the product sends to another app when something happens.
A Model Context Protocol server that lets AI tools connect to and act on your data.
A toolkit that lets developers build on the product using their preferred programming language.

Support

Faster answers from the support team than customers get as standard.
Real people you can contact when you need help with the tool.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool.

Extras

Pre-built starting points you can edit to fit your own needs.
An online space where users can connect, share tips, and help each other.

15 features

Key Features

User feedback management
Userback helps product teams collect, understand, and act on user feedback 10x faster. Widgets, in-app surveys, session replays, and feature portals.
Website feedback
Collect user feedback directly from your website with easy-to-use tools.
Feedback widget
Collect feedback directly in your app with annotated screenshots, video recordings, and console logs.
Session replay
Watch exactly what users did before reporting a bug. Skip the back-and-forth and reproduce issues instantly.
User surveys
Trigger surveys in your website or app and capture targeted feedback from your users. Improve response rates and gather insightful feedback at the source.
Feature portal
Let users submit ideas, vote on features, and follow your public roadmap, all in one branded portal.
Feedback automation
Close the loop without the manual work. Automatically notify users when their feedback is resolved or a feature they voted on is shipped.
Two-way sync
Streamline your workflow with true 2-way sync. Push feedback to Jira, Linear, or ClickUp, and sync status updates back to users automatically.
Jira sync
Send feedback to Jira with 2-way sync, complete with screenshots, replays, and user data.
ClickUp sync
Pipe feedback into ClickUp tasks with full context and 2-way sync, ready for triage and assignment.
Slack alerts
Get instant Slack alerts for new feedback. Reply, assign, or resolve directly in the channel.
Intercom sync
Sync support conversations from Intercom with feedback from Userback in one unified inbox.
MCP context
Give Claude, ChatGPT, Cursor, and other MCP-compatible tools full context on user feedback.
Feedback insights
AI automatically categorizes incoming feedback, surfaces similar issues, and detects recurring themes across your entire feedback base, so your team spends less time sorting and more time acting.
Feedback collection
Userback has everything product teams need to turn user feedback into actionable insights, so they can build better and keep customers happy.

Pros and cons

Pros

The free plan lets early-stage teams start collecting feedback.
The trial includes premium features such as session replay and advanced integrations.
Jira, Linear and ClickUp can send status updates back to users through 2-way sync.
Survey templates cover product feedback and customer satisfaction.

As of November 2026

Pricing

Freemium. Paid plans start at $49 per month.

Free Forever
$0
Team
$49
per month
Business
$119
per month
Business Plus
$199
per month
Enterprise
Custom
on request

Developer features

Email feedback
Forward feedback from email or pipe it in via REST API. Every channel funnels into the same inbox.
Feedback channels
Forward feedback from email or pipe it in via REST API. Every channel funnels into the same inbox.

You?

Be the first to rate Userback

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See Userback at work before you try it.

Watch on YouTube

6 questions

FAQs

Is Userback free?

Yes. Userback has a free plan for early-stage teams that want to start collecting feedback.

Does Userback offer a free trial?

Yes. The full-featured trial covers paid-plan features such as session replay and advanced integrations.

What does Userback do?

Userback helps product teams collect, understand and act on user feedback using widgets, in-app surveys, session replays and feature portals.

Who is Userback for?

Userback is for product teams. Its plans cover early-stage teams, growing teams, scaling teams and larger teams connecting feedback to other systems.

Which tools integrate with Userback?

Userback integrates with tools including Slack, Jira, GitHub, GitLab, ClickUp, Linear, Intercom, Notion, Zapier and Microsoft Teams.

Can Userback run in-app surveys?

Yes. You can run targeted in-app surveys and NPS prompts to measure sentiment and the impact of product changes.

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No reviews yet

Community reviews

Sort:Write a review

No written reviews yet. Be the first to share your experience.

Tried this tool? Share your experience.

Write a review

9 things

What Userback has

Apps

Browser extension

For developers

Automatic messages the product sends to another app when something happens.
A Model Context Protocol server that lets AI tools connect to and act on your data.
A toolkit that lets developers build on the product using their preferred programming language.

Support

Faster answers from the support team than customers get as standard.
Real people you can contact when you need help with the tool.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool.

Extras

Pre-built starting points you can edit to fit your own needs.
An online space where users can connect, share tips, and help each other.

15 features

Key Features

User feedback management
Userback helps product teams collect, understand, and act on user feedback 10x faster. Widgets, in-app surveys, session replays, and feature portals.
Website feedback
Collect user feedback directly from your website with easy-to-use tools.
Feedback widget
Collect feedback directly in your app with annotated screenshots, video recordings, and console logs.
Session replay
Watch exactly what users did before reporting a bug. Skip the back-and-forth and reproduce issues instantly.
User surveys
Trigger surveys in your website or app and capture targeted feedback from your users. Improve response rates and gather insightful feedback at the source.
Feature portal
Let users submit ideas, vote on features, and follow your public roadmap, all in one branded portal.
Feedback automation
Close the loop without the manual work. Automatically notify users when their feedback is resolved or a feature they voted on is shipped.
Two-way sync
Streamline your workflow with true 2-way sync. Push feedback to Jira, Linear, or ClickUp, and sync status updates back to users automatically.
Jira sync
Send feedback to Jira with 2-way sync, complete with screenshots, replays, and user data.
ClickUp sync
Pipe feedback into ClickUp tasks with full context and 2-way sync, ready for triage and assignment.
Slack alerts
Get instant Slack alerts for new feedback. Reply, assign, or resolve directly in the channel.
Intercom sync
Sync support conversations from Intercom with feedback from Userback in one unified inbox.
MCP context
Give Claude, ChatGPT, Cursor, and other MCP-compatible tools full context on user feedback.
Feedback insights
AI automatically categorizes incoming feedback, surfaces similar issues, and detects recurring themes across your entire feedback base, so your team spends less time sorting and more time acting.
Feedback collection
Userback has everything product teams need to turn user feedback into actionable insights, so they can build better and keep customers happy.

Pros and cons

Pros

The free plan lets early-stage teams start collecting feedback.
The trial includes premium features such as session replay and advanced integrations.
Jira, Linear and ClickUp can send status updates back to users through 2-way sync.
Survey templates cover product feedback and customer satisfaction.

As of November 2026

Pricing

Freemium. Paid plans start at $49 per month.

Free Forever
$0
Team
$49
per month
Business
$119
per month
Business Plus
$199
per month
Enterprise
Custom
on request

Developer features

Email feedback
Forward feedback from email or pipe it in via REST API. Every channel funnels into the same inbox.
Feedback channels
Forward feedback from email or pipe it in via REST API. Every channel funnels into the same inbox.

You?

Be the first to rate Userback

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See Userback at work before you try it.

Watch on YouTube

6 questions

FAQs

Is Userback free?

Yes. Userback has a free plan for early-stage teams that want to start collecting feedback.

Does Userback offer a free trial?

Yes. The full-featured trial covers paid-plan features such as session replay and advanced integrations.

What does Userback do?

Userback helps product teams collect, understand and act on user feedback using widgets, in-app surveys, session replays and feature portals.

Who is Userback for?

Userback is for product teams. Its plans cover early-stage teams, growing teams, scaling teams and larger teams connecting feedback to other systems.

Which tools integrate with Userback?

Userback integrates with tools including Slack, Jira, GitHub, GitLab, ClickUp, Linear, Intercom, Notion, Zapier and Microsoft Teams.

Can Userback run in-app surveys?

Yes. You can run targeted in-app surveys and NPS prompts to measure sentiment and the impact of product changes.

Userback

Overview

What Userback has

Apps

For developers

Support

Pricing

Extras

Key Features

User feedback management

Website feedback

Feedback widget

Session replay

User surveys

Feature portal

Feedback automation

Two-way sync

Jira sync

ClickUp sync

Slack alerts

Intercom sync

MCP context

Feedback insights

Feedback collection

Pros and cons

Pros

Pricing

Userback pricing plans

Free Forever

Team

Business

Business Plus

Enterprise

Developer features

Email feedback

Feedback channels

Be the first to rate Userback

Featured Video

FAQs

Is Userback free?

Does Userback offer a free trial?

What does Userback do?

Who is Userback for?

Which tools integrate with Userback?

Can Userback run in-app surveys?

What Userback has

Apps

For developers

Support

Pricing

Extras

Key Features

User feedback management

Website feedback

Feedback widget

Session replay

User surveys

Feature portal

Feedback automation

Two-way sync

Jira sync

ClickUp sync

Slack alerts

Intercom sync

MCP context

Feedback insights

Feedback collection

Pros and cons

Pros

Pricing

Userback pricing plans

Free Forever

Team

Business

Business Plus

Enterprise

Developer features

Email feedback

Feedback channels

Be the first to rate Userback