Lookback is a remote user research platform that combines qualitative depth with AI-accelerated insights for moderated and unmoderated
Lookback enables teams to conduct remote user testing with live moderated sessions and scalable unmoderated studies, enhanced by AI features like automated note-taking, follow-ups, and insight discovery. It supports participant recruitment, session recording, transcription, and collaboration with stakeholders.
Conduct live, human-led conversations with participants, capturing key moments instantly and enabling live stakeholder observation without disruption.
Run scalable studies with automated AI follow-ups that probe deeper into participant responses and generate smart summaries for quick review.
Use AI to query all sessions, surface relevant quotes, identify patterns, and generate automated findings aligned with stakeholder goals.
Recruit participants via integration with User Interviews or bring your own, with advanced screener criteria and automated scheduling.
Automatically record sessions in the cloud with synchronized video, audio, screen, and gesture capture, plus automatic transcription.
Create highlight reels, share timestamped clips, tag team members, and enable observers to watch live or recorded sessions with chat and note-taking.
Redact sensitive information with one click, comply with GDPR and SOC 2 standards, and maintain full data ownership with enterprise-grade security.
Native iOS and Android apps capture screen, camera, voice, and gestures on any device, supporting device-agnostic participation.
Interview stakeholders to capture assumptions and convert them into clear, focused research objectives.
Use built-in recruitment via User Interviews or invite your own participants with custom screener criteria and automated scheduling.
Run moderated live sessions or unmoderated tasks with automatic recording, transcription, and AI-assisted follow-ups.
Leverage AI-powered Discover to query sessions, surface key quotes, identify patterns, and generate findings aligned with goals.
Create highlight reels, share timestamped clips, and enable stakeholders to observe sessions live or asynchronously with commenting.
Pricing details are gathered from the official Lookback website and are provided for reference only. Always confirm the latest information directly with the vendor.
| Plan | Price | Highlights |
|---|---|---|
| Freelance | $299 | 10 sessions included
|
| Team | $1,782 | 100 sessions included
|
| Insights Hub | $4,122 | 300 sessions included
|
| Enterprise | Custom pricing | Unlimited sessions
|
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