Lookback

Lookback is a remote user research platform that combines qualitative depth with AI-accelerated insights for moderated and unmoderated

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Overview

Lookback enables teams to conduct remote user testing with live moderated sessions and scalable unmoderated studies, enhanced by AI features like automated note-taking, follow-ups, and insight discovery. It supports participant recruitment, session recording, transcription, and collaboration with stakeholders.

Updated Jun 29, 2026.

Key Features

Moderated Research

Conduct live, human-led conversations with participants, capturing key moments instantly and enabling live stakeholder observation without disruption.

Unmoderated Research

Run scalable studies with automated AI follow-ups that probe deeper into participant responses and generate smart summaries for quick review.

AI-Powered Insight Discovery

Use AI to query all sessions, surface relevant quotes, identify patterns, and generate automated findings aligned with stakeholder goals.

Flexible Participant Recruitment

Recruit participants via integration with User Interviews or bring your own, with advanced screener criteria and automated scheduling.

Session Recording and Transcription

Automatically record sessions in the cloud with synchronized video, audio, screen, and gesture capture, plus automatic transcription.

Collaboration and Sharing

Create highlight reels, share timestamped clips, tag team members, and enable observers to watch live or recorded sessions with chat and note-taking.

Privacy and Security

Redact sensitive information with one click, comply with GDPR and SOC 2 standards, and maintain full data ownership with enterprise-grade security.

Mobile and Cross-Platform Support

Native iOS and Android apps capture screen, camera, voice, and gestures on any device, supporting device-agnostic participation.

Pros

Integrates AI to accelerate insight discovery and reduce manual analysis time.
Supports both moderated and unmoderated remote user research methods.
Includes flexible participant recruitment options with a large vetted panel.
Enables real-time stakeholder engagement through live observation and chat features.
Offers enterprise-grade security and compliance with GDPR and SOC 2 standards.

Cons

Pricing is annual only with no monthly billing option.
Export functionality is limited to paid plans, restricting free trial capabilities.
Additional participant recruitment and sessions incur extra fees beyond plan limits.
Observers with limited permissions are only available on the Enterprise plan.
Some advanced features require integration with external services like User Interviews.

Pricing

Lookback pricing plans
Plan	Price	Highlights
Freelance	$299	10 sessions included 1 panel participant included Bring your own participants for free Add 10 session packages at $299/package All core features Solo seat Unlimited guests Chat support
Team	$1,782	100 sessions included 10 panel participants included Bring your own participants for free Add 10 session packages at $178/package All core features 10 collaborators Unlimited guests Security Self-Assess Chat support
Insights Hub	$4,122	300 sessions included 30 panel participants included Bring your own participants for free Add 10 session packages at $137/package All core features 30 collaborators Unlimited guests Security Assessment Assist Priority chat support
Enterprise	Custom pricing	Unlimited sessions Custom panel participant allocation Bring your own participants for free Recruit additional participants at $25 each All core features Custom seat configuration Security Review Custom Legal SSO Invoicing/PO Team Training Audits CSM support

Pricing is collected from the official Lookback website and may change. Always confirm with the vendor.

Frequently Asked Questions

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Most recent

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Ratings & reviews

No reviews yet. Be the first to share your experience.

Share your experience

Help others decide, your insights matter

Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Key Features

Moderated Research

Conduct live, human-led conversations with participants, capturing key moments instantly and enabling live stakeholder observation without disruption.

Unmoderated Research

Run scalable studies with automated AI follow-ups that probe deeper into participant responses and generate smart summaries for quick review.

AI-Powered Insight Discovery

Use AI to query all sessions, surface relevant quotes, identify patterns, and generate automated findings aligned with stakeholder goals.

Flexible Participant Recruitment

Recruit participants via integration with User Interviews or bring your own, with advanced screener criteria and automated scheduling.

Session Recording and Transcription

Automatically record sessions in the cloud with synchronized video, audio, screen, and gesture capture, plus automatic transcription.

Collaboration and Sharing

Create highlight reels, share timestamped clips, tag team members, and enable observers to watch live or recorded sessions with chat and note-taking.

Privacy and Security

Redact sensitive information with one click, comply with GDPR and SOC 2 standards, and maintain full data ownership with enterprise-grade security.

Mobile and Cross-Platform Support

Native iOS and Android apps capture screen, camera, voice, and gestures on any device, supporting device-agnostic participation.

Pros

Integrates AI to accelerate insight discovery and reduce manual analysis time.
Supports both moderated and unmoderated remote user research methods.
Includes flexible participant recruitment options with a large vetted panel.
Enables real-time stakeholder engagement through live observation and chat features.
Offers enterprise-grade security and compliance with GDPR and SOC 2 standards.

Cons

Pricing is annual only with no monthly billing option.
Export functionality is limited to paid plans, restricting free trial capabilities.
Additional participant recruitment and sessions incur extra fees beyond plan limits.
Observers with limited permissions are only available on the Enterprise plan.
Some advanced features require integration with external services like User Interviews.

Pricing

Lookback pricing plans
Plan	Price	Highlights
Freelance	$299	10 sessions included 1 panel participant included Bring your own participants for free Add 10 session packages at $299/package All core features Solo seat Unlimited guests Chat support
Team	$1,782	100 sessions included 10 panel participants included Bring your own participants for free Add 10 session packages at $178/package All core features 10 collaborators Unlimited guests Security Self-Assess Chat support
Insights Hub	$4,122	300 sessions included 30 panel participants included Bring your own participants for free Add 10 session packages at $137/package All core features 30 collaborators Unlimited guests Security Assessment Assist Priority chat support
Enterprise	Custom pricing	Unlimited sessions Custom panel participant allocation Bring your own participants for free Recruit additional participants at $25 each All core features Custom seat configuration Security Review Custom Legal SSO Invoicing/PO Team Training Audits CSM support

Pricing is collected from the official Lookback website and may change. Always confirm with the vendor.

Lookback

Overview

Key Features

Moderated Research

Unmoderated Research

AI-Powered Insight Discovery

Flexible Participant Recruitment

Session Recording and Transcription

Collaboration and Sharing

Privacy and Security

Mobile and Cross-Platform Support

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

Ratings & reviews

Ratings & reviews

Community reviews (0)

Ratings & reviews

Community reviews (0)

Key Features

Moderated Research

Unmoderated Research

AI-Powered Insight Discovery

Flexible Participant Recruitment

Session Recording and Transcription

Collaboration and Sharing

Privacy and Security

Mobile and Cross-Platform Support

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

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Ratings & reviews

Community reviews (0)

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