UserTesting

Turn human insight into a competitive edge with fast, actionable customer experience feedback.

Paid

#Product Development #Customer Journey Mapping #Customer Sentiment Analysis #Startup Idea Validation

Overview

UserTesting is a human insight platform that helps enterprises understand the why behind customer behaviors through video-based feedback and AI-driven analysis.

UserTesting is a human insight platform that helps enterprises understand the why behind customer behaviors through video-based feedback and AI-driven analysis. It enables teams to optimize marketing, product development, digital experiences, and customer journeys with real user insights at scale.

Key Features

Global Participant Network

Access a diverse, opt-in panel of real customers from over 60 countries for authentic feedback.

AI-Powered Insights

Leverage AI to automate feedback categorization, sentiment analysis, and trend detection for faster decision-making.

Unmoderated and Moderated Testing

Conduct various test types including surveys, think-aloud sessions, live conversations, and interaction tests.

Integrations and Plugins

Seamlessly connect with popular tools like Slack, Jira, Figma, Miro, and Microsoft Teams to embed insights in workflows.

Comprehensive CX Measurement

Use proprietary QXscore™ framework to measure customer sentiment, usability, and task success across channels.

Journey Mapping and VoC Insights

Validate and optimize customer journeys by layering real human feedback and identifying friction points.

Enterprise-Grade Security

Ensure compliance with SOC2, ISO 27001, GDPR, and HIPAA standards for data security and privacy.

Dedicated Customer Success and Support

Benefit from expert-led services, onboarding, and award-winning customer support for successful outcomes.

Who It's For

How to Use

Define Research Objectives

Identify the customer experience questions or hypotheses you want to test, such as usability or messaging.

Create Tests

Use the platform’s test builder to design unmoderated or moderated tests, surveys, or interaction tasks.

Select Audience

Choose participants from the global panel or onboard your own custom audience with demographic filters.

Run Tests and Collect Feedback

Launch tests and receive video responses, live conversations, and quantitative data within hours.

Analyze Insights

Leverage AI-powered tools to categorize feedback, detect sentiment, and identify key themes and friction points.

Share and Act

Embed insights into collaboration tools and share with stakeholders to inform decisions and optimize experiences.

Pricing

Pricing details are gathered from the official UserTesting website and are provided for reference only. Always confirm the latest information directly with the vendor.

Plan	Price	Highlights
Test-based Consumption	Custom pricing	Unlimited users across the enterprise Full access to UserTesting platform Flexible contracts to start small and grow
Team-based Unlimited	Custom pricing	Unlimited tests within fair use Full platform access Best for scaling across departments and geographies
Advanced	Request pricing	Global participant panel Enterprise-grade security and compliance Test builder and template gallery Unmoderated and moderated tests Advanced demographic filters Sentiment analysis Integrations with Slack, Teams, Jira, Figma, Miro
Ultimate	Request pricing	Everything in Advanced AI-powered analysis and insights automation Smart tags and Insights Hub Card sorting and tree testing Secure prototype hosting Premier support with Power Sessions
Ultimate+	Request pricing	Everything in Ultimate Team-based unlimited testing Custom premium insights services Dedicated consultant and enhanced support

Found a change in pricing? We welcome corrections. Reach out so we can keep this listing accurate.

Pros & Cons

Pros

Provides fast, real-world customer feedback with video-based insights.
AI-enhanced analysis accelerates insight discovery and reduces manual effort.
Supports a wide range of test types including moderated and unmoderated sessions.
Strong integrations with collaboration, design, and analytics tools enhance workflow.
Enterprise-grade security and compliance suitable for large organizations.

Cons

Pricing is customized and not transparent, requiring contact for quotes.
May be complex for small businesses or solo users due to enterprise focus.
Advanced AI features and premium services are only available on higher-tier plans.
Limited free trial options; primarily targets enterprise customers.

Use Cases

Explore tools grouped by use case so you can keep researching without losing momentum.

Frequently Asked Questions

Alternatives

Compare other vetted products our editors see buyers evaluate alongside UserTesting.

Ratings & reviews

Key Features

Global Participant Network

Access a diverse, opt-in panel of real customers from over 60 countries for authentic feedback.

AI-Powered Insights

Leverage AI to automate feedback categorization, sentiment analysis, and trend detection for faster decision-making.

Unmoderated and Moderated Testing

Conduct various test types including surveys, think-aloud sessions, live conversations, and interaction tests.

Integrations and Plugins

Seamlessly connect with popular tools like Slack, Jira, Figma, Miro, and Microsoft Teams to embed insights in workflows.

Comprehensive CX Measurement

Use proprietary QXscore™ framework to measure customer sentiment, usability, and task success across channels.

Journey Mapping and VoC Insights

Validate and optimize customer journeys by layering real human feedback and identifying friction points.

Enterprise-Grade Security

Ensure compliance with SOC2, ISO 27001, GDPR, and HIPAA standards for data security and privacy.

Dedicated Customer Success and Support

Benefit from expert-led services, onboarding, and award-winning customer support for successful outcomes.

Who It's For

How to Use

Define Research Objectives

Identify the customer experience questions or hypotheses you want to test, such as usability or messaging.

Create Tests

Use the platform’s test builder to design unmoderated or moderated tests, surveys, or interaction tasks.

Select Audience

Choose participants from the global panel or onboard your own custom audience with demographic filters.

Run Tests and Collect Feedback

Launch tests and receive video responses, live conversations, and quantitative data within hours.

Analyze Insights

Leverage AI-powered tools to categorize feedback, detect sentiment, and identify key themes and friction points.

Share and Act

Embed insights into collaboration tools and share with stakeholders to inform decisions and optimize experiences.

Pricing

Pricing details are gathered from the official UserTesting website and are provided for reference only. Always confirm the latest information directly with the vendor.

Plan	Price	Highlights
Test-based Consumption	Custom pricing	Unlimited users across the enterprise Full access to UserTesting platform Flexible contracts to start small and grow
Team-based Unlimited	Custom pricing	Unlimited tests within fair use Full platform access Best for scaling across departments and geographies
Advanced	Request pricing	Global participant panel Enterprise-grade security and compliance Test builder and template gallery Unmoderated and moderated tests Advanced demographic filters Sentiment analysis Integrations with Slack, Teams, Jira, Figma, Miro
Ultimate	Request pricing	Everything in Advanced AI-powered analysis and insights automation Smart tags and Insights Hub Card sorting and tree testing Secure prototype hosting Premier support with Power Sessions
Ultimate+	Request pricing	Everything in Ultimate Team-based unlimited testing Custom premium insights services Dedicated consultant and enhanced support

Found a change in pricing? We welcome corrections. Reach out so we can keep this listing accurate.

Pros & Cons

Pros

Provides fast, real-world customer feedback with video-based insights.
AI-enhanced analysis accelerates insight discovery and reduces manual effort.
Supports a wide range of test types including moderated and unmoderated sessions.
Strong integrations with collaboration, design, and analytics tools enhance workflow.
Enterprise-grade security and compliance suitable for large organizations.

Cons

Pricing is customized and not transparent, requiring contact for quotes.
May be complex for small businesses or solo users due to enterprise focus.
Advanced AI features and premium services are only available on higher-tier plans.
Limited free trial options; primarily targets enterprise customers.

Use Cases

Explore tools grouped by use case so you can keep researching without losing momentum.

Frequently Asked Questions

Alternatives

Compare other vetted products our editors see buyers evaluate alongside UserTesting.

UserTesting

Overview

Featured Video

Key Features

Global Participant Network

AI-Powered Insights

Unmoderated and Moderated Testing

Integrations and Plugins

Comprehensive CX Measurement

Journey Mapping and VoC Insights

Enterprise-Grade Security

Dedicated Customer Success and Support

Who It's For

How to Use

Define Research Objectives

Create Tests

Select Audience

Run Tests and Collect Feedback

Analyze Insights

Share and Act

Pricing

Pros & Cons

Pros

Cons

Use Cases

Frequently Asked Questions

Alternatives

Ratings & reviews

Featured Video

Key Features

Global Participant Network

AI-Powered Insights

Unmoderated and Moderated Testing

Integrations and Plugins

Comprehensive CX Measurement

Journey Mapping and VoC Insights

Enterprise-Grade Security

Dedicated Customer Success and Support

Who It's For

How to Use

Define Research Objectives

Create Tests

Select Audience

Run Tests and Collect Feedback

Analyze Insights

Share and Act

Pricing

Pros & Cons

Pros

Cons

Use Cases

Frequently Asked Questions

Alternatives

Ratings & reviews