UserTesting

Turn human insight into a competitive edge with fast, actionable customer experience feedback.

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#Customer Journey Mapping #Customer Sentiment Analysis #Product Development #Startup Idea Validation #User Research+1

UserTesting

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Overview

UserTesting is a human insight platform that helps enterprises understand the why behind customer behaviors through video-based feedback and AI-driven analysis. It enables teams to optimize marketing, product development, digital experiences, and customer journeys with real user insights at scale.

Last updated: Mar 30, 2026

Key Features

Global Participant Network

Access a diverse, opt-in panel of real customers from over 60 countries for authentic feedback.

AI-Powered Insights

Leverage AI to automate feedback categorization, sentiment analysis, and trend detection for faster decision-making.

Unmoderated and Moderated Testing

Conduct various test types including surveys, think-aloud sessions, live conversations, and interaction tests.

Integrations and Plugins

Seamlessly connect with popular tools like Slack, Jira, Figma, Miro, and Microsoft Teams to embed insights in workflows.

Comprehensive CX Measurement

Use proprietary QXscore™ framework to measure customer sentiment, usability, and task success across channels.

Journey Mapping and VoC Insights

Validate and optimize customer journeys by layering real human feedback and identifying friction points.

Enterprise-Grade Security

Ensure compliance with SOC2, ISO 27001, GDPR, and HIPAA standards for data security and privacy.

Dedicated Customer Success and Support

Benefit from expert-led services, onboarding, and award-winning customer support for successful outcomes.

Pros

Provides fast, real-world customer feedback with video-based insights.
AI-enhanced analysis accelerates insight discovery and reduces manual effort.
Supports a wide range of test types including moderated and unmoderated sessions.
Strong integrations with collaboration, design, and analytics tools enhance workflow.
Enterprise-grade security and compliance suitable for large organizations.

Cons

Pricing is customized and not transparent, requiring contact for quotes.
May be complex for small businesses or solo users due to enterprise focus.
Advanced AI features and premium services are only available on higher-tier plans.
Limited free trial options; primarily targets enterprise customers.

Pricing

Plan	Price	Highlights
Test-based Consumption	Custom pricing	Unlimited users across the enterprise Full access to UserTesting platform Flexible contracts to start small and grow
Team-based Unlimited	Custom pricing	Unlimited tests within fair use Full platform access Best for scaling across departments and geographies
Advanced	Request pricing	Global participant panel Enterprise-grade security and compliance Test builder and template gallery Unmoderated and moderated tests Advanced demographic filters Sentiment analysis Integrations with Slack, Teams, Jira, Figma, Miro
Ultimate	Request pricing	Everything in Advanced AI-powered analysis and insights automation Smart tags and Insights Hub Card sorting and tree testing Secure prototype hosting Premier support with Power Sessions
Ultimate+	Request pricing	Everything in Ultimate Team-based unlimited testing Custom premium insights services Dedicated consultant and enhanced support

Pricing is collected from the official UserTesting website and may change. Always confirm with the vendor.

Frequently Asked Questions

Ratings & reviews

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Share your experience

Help others decide, your insights matter

Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Ratings & reviews

No reviews yet. Be the first to share your experience.

Share your experience

Help others decide, your insights matter

Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Key Features

Global Participant Network

Access a diverse, opt-in panel of real customers from over 60 countries for authentic feedback.

AI-Powered Insights

Leverage AI to automate feedback categorization, sentiment analysis, and trend detection for faster decision-making.

Unmoderated and Moderated Testing

Conduct various test types including surveys, think-aloud sessions, live conversations, and interaction tests.

Integrations and Plugins

Seamlessly connect with popular tools like Slack, Jira, Figma, Miro, and Microsoft Teams to embed insights in workflows.

Comprehensive CX Measurement

Use proprietary QXscore™ framework to measure customer sentiment, usability, and task success across channels.

Journey Mapping and VoC Insights

Validate and optimize customer journeys by layering real human feedback and identifying friction points.

Enterprise-Grade Security

Ensure compliance with SOC2, ISO 27001, GDPR, and HIPAA standards for data security and privacy.

Dedicated Customer Success and Support

Benefit from expert-led services, onboarding, and award-winning customer support for successful outcomes.

Pros

Provides fast, real-world customer feedback with video-based insights.
AI-enhanced analysis accelerates insight discovery and reduces manual effort.
Supports a wide range of test types including moderated and unmoderated sessions.
Strong integrations with collaboration, design, and analytics tools enhance workflow.
Enterprise-grade security and compliance suitable for large organizations.

Cons

Pricing is customized and not transparent, requiring contact for quotes.
May be complex for small businesses or solo users due to enterprise focus.
Advanced AI features and premium services are only available on higher-tier plans.
Limited free trial options; primarily targets enterprise customers.

Pricing

Plan	Price	Highlights
Test-based Consumption	Custom pricing	Unlimited users across the enterprise Full access to UserTesting platform Flexible contracts to start small and grow
Team-based Unlimited	Custom pricing	Unlimited tests within fair use Full platform access Best for scaling across departments and geographies
Advanced	Request pricing	Global participant panel Enterprise-grade security and compliance Test builder and template gallery Unmoderated and moderated tests Advanced demographic filters Sentiment analysis Integrations with Slack, Teams, Jira, Figma, Miro
Ultimate	Request pricing	Everything in Advanced AI-powered analysis and insights automation Smart tags and Insights Hub Card sorting and tree testing Secure prototype hosting Premier support with Power Sessions
Ultimate+	Request pricing	Everything in Ultimate Team-based unlimited testing Custom premium insights services Dedicated consultant and enhanced support

Pricing is collected from the official UserTesting website and may change. Always confirm with the vendor.

UserTesting

Overview

Key Features

Global Participant Network

AI-Powered Insights

Unmoderated and Moderated Testing

Integrations and Plugins

Comprehensive CX Measurement

Journey Mapping and VoC Insights

Enterprise-Grade Security

Dedicated Customer Success and Support

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

Ratings & reviews

Ratings & reviews

Community reviews (0)

Ratings & reviews

Community reviews (0)

Key Features

Global Participant Network

AI-Powered Insights

Unmoderated and Moderated Testing

Integrations and Plugins

Comprehensive CX Measurement

Journey Mapping and VoC Insights

Enterprise-Grade Security

Dedicated Customer Success and Support

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

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