Turn human insight into a competitive edge with fast, actionable customer experience feedback.
UserTesting is a human insight platform that helps enterprises understand the why behind customer behaviors through video-based feedback and AI-driven analysis. It enables teams to optimize marketing, product development, digital experiences, and customer journeys with real user insights at scale.
Access a diverse, opt-in panel of real customers from over 60 countries for authentic feedback.
Leverage AI to automate feedback categorization, sentiment analysis, and trend detection for faster decision-making.
Conduct various test types including surveys, think-aloud sessions, live conversations, and interaction tests.
Seamlessly connect with popular tools like Slack, Jira, Figma, Miro, and Microsoft Teams to embed insights in workflows.
Use proprietary QXscore™ framework to measure customer sentiment, usability, and task success across channels.
Validate and optimize customer journeys by layering real human feedback and identifying friction points.
Ensure compliance with SOC2, ISO 27001, GDPR, and HIPAA standards for data security and privacy.
Benefit from expert-led services, onboarding, and award-winning customer support for successful outcomes.
Identify the customer experience questions or hypotheses you want to test, such as usability or messaging.
Use the platform’s test builder to design unmoderated or moderated tests, surveys, or interaction tasks.
Choose participants from the global panel or onboard your own custom audience with demographic filters.
Launch tests and receive video responses, live conversations, and quantitative data within hours.
Leverage AI-powered tools to categorize feedback, detect sentiment, and identify key themes and friction points.
Embed insights into collaboration tools and share with stakeholders to inform decisions and optimize experiences.
Pricing details are gathered from the official UserTesting website and are provided for reference only. Always confirm the latest information directly with the vendor.
| Plan | Price | Highlights |
|---|---|---|
| Test-based Consumption | Custom pricing | Unlimited users across the enterprise
|
| Team-based Unlimited | Custom pricing | Unlimited tests within fair use
|
| Advanced | Request pricing | Global participant panel
|
| Ultimate | Request pricing | Everything in Advanced
|
| Ultimate+ | Request pricing | Everything in Ultimate
|
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