A customer intelligence platform that centralizes and analyzes customer feedback using AI to generate actionable insights.
Dovetail unifies fragmented customer feedback from multiple sources and uses AI to automatically analyze and surface trends, themes, and insights for product, design, and customer experience teams.
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Aggregates customer feedback from multiple channels and tools into a single searchable repository with enriched metadata.
Automatically surfaces trends, themes, and signals from qualitative data such as calls, tickets, and surveys to speed up insight generation.
Enables users to ask natural language questions about customer data and receive instant AI-generated summaries and insights.
Generates shareable, evidence-backed documents like reports and requirements from raw feedback to align teams and support decision-making.
Connects with over 138 native integrations including Jira, Salesforce, HubSpot, Zendesk, Slack, and more to enrich and sync customer data.
Supports enterprise-grade security with SOC 2 Type II, ISO 27001, HIPAA, GDPR compliance, role-based permissions, and automatic PII redaction.
Allows teams to standardize workflows with global tags, fields, templates, and folders for consistent analysis and collaboration.
Autonomous AI assistants that track customer signals, generate alerts, and automate delivery of insights and documents across teams.
Integrate your customer feedback channels such as support tickets, sales calls, surveys, and CRM systems into Dovetail.
Create projects and channels to categorize feedback by team, product, or data source for structured analysis.
Use AI features to automatically classify, cluster, and summarize customer feedback to identify key themes and trends.
Interact with your data via AI chat or search to get instant answers and summaries relevant to your questions.
Create AI Docs and highlight reels to produce shareable, evidence-backed documents that align stakeholders and guide decisions.
Pricing details are gathered from the official Dovetail website and are provided for reference only. Always confirm the latest information directly with the vendor.
| Plan | Price | Highlights |
|---|---|---|
| Free | $0 | One channel to track feedback
|
| Enterprise | Custom pricing | Unlimited agents, channels, projects, and docs
|
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