Pendo

The product experience platform that connects your apps to user success and business outcomes.

Freemium

#Customer Engagement #Customer Sentiment Analysis #Data Analysis #Product Analytics #Product Development+1

Overview

Pendo is a comprehensive product experience and analytics platform that helps teams understand user behavior, guide users with in-app messaging, and measure impact to drive adoption and growth. It integrates analytics, AI-powered insights, in-app guides, sentiment surveys, and more to optimize software experiences.

Key Features

Product Analytics

Track user engagement, retention, and feature adoption with no manual event tagging, enabling data-driven product decisions.

In-app Guides

Create personalized, contextual in-app messaging and walkthroughs to accelerate onboarding and feature adoption without coding.

Agent Analytics

Measure AI agent adoption and impact, connecting AI usage to business outcomes like retention and revenue.

Sentiment Surveys

Collect targeted NPS, CSAT, and product-market fit surveys in-app or via email, with AI-powered qualitative insights.

Session Replay

Watch user sessions to see product experiences through users’ eyes and identify friction points.

Predictive Analytics

Use AI to predict churn risks and upsell opportunities, enabling proactive user engagement.

Data Sync and Integrations

Break down data silos by connecting Pendo data with CRM, BI, and other tools for unified insights.

Agent Mode

Ask natural language questions about your product data and get instant answers without building reports.

Who It's For

How to Use

Install Pendo Snippet

Add the Pendo JavaScript snippet to your web or mobile app to start collecting user interaction data.

Set Up Analytics

Configure product analytics to track user behavior, feature usage, and user journeys without manual event tagging.

Create In-app Guides

Build personalized and contextual in-app messages, walkthroughs, and tooltips to guide users effectively.

Collect User Feedback

Deploy NPS, CSAT, and product-market fit surveys in-app or via email to gather sentiment insights.

Analyze and Act

Use dashboards, session replays, and AI-powered insights to identify opportunities and optimize product experience.

Pricing

Pricing details are gathered from the official Pendo website and are provided for reference only. Always confirm the latest information directly with the vendor.

Plan	Price	Highlights
Free	$0	Up to 500 Monthly Active Users (MAUs) Product Analytics In-app Guides Pendo-branded Net Promoter Score (NPS) surveys
Base	Custom pricing	Product Analytics In-app Guides Custom MAU volume No Pendo branding
Core	Custom pricing	Product Analytics In-app Guides Session Replay Custom MAU volume
Ultimate	Custom pricing	Product Analytics In-app Guides Session Replay Sentiment Surveys (NPS, PMF, CSAT) Orchestrate Listen Data Sync Custom MAU volume
Add-ons: Predict	Custom pricing	Churn prediction models Upsell opportunity prioritization Integration with CRM and BI tools
Add-ons: Agent Analytics	Custom pricing	AI agent adoption and usage metrics ROI tracking Issue detection

Found a change in pricing? We welcome corrections. Reach out so we can keep this listing accurate.

Pros & Cons

Pros

No manual event tagging needed, enabling quick setup and retroactive analytics.
Comprehensive platform combining analytics, in-app guidance, sentiment, and AI-powered insights.
Enterprise-grade security with GDPR, SOC2, PCI DSS, and HIPAA compliance.
AI features like predictive churn models and agent analytics to measure AI impact.
Flexible pricing with a free tier and scalable plans for growing teams.

Cons

Pricing is custom and not fully transparent, requiring contact for detailed quotes.
Advanced AI features may require additional setup and learning curve.
Some features like session replay and sentiment surveys only available on higher-tier plans.
May be complex for very small teams or non-technical users to fully leverage all capabilities.
Limited information on offline or non-web/mobile app support.

Use Cases

Explore tools grouped by use case so you can keep researching without losing momentum.

Frequently Asked Questions

Alternatives

Compare other vetted products our editors see buyers evaluate alongside Pendo.

Ratings & reviews

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Key Features

Product Analytics

Track user engagement, retention, and feature adoption with no manual event tagging, enabling data-driven product decisions.

In-app Guides

Create personalized, contextual in-app messaging and walkthroughs to accelerate onboarding and feature adoption without coding.

Agent Analytics

Measure AI agent adoption and impact, connecting AI usage to business outcomes like retention and revenue.

Sentiment Surveys

Collect targeted NPS, CSAT, and product-market fit surveys in-app or via email, with AI-powered qualitative insights.

Session Replay

Watch user sessions to see product experiences through users’ eyes and identify friction points.

Predictive Analytics

Use AI to predict churn risks and upsell opportunities, enabling proactive user engagement.

Data Sync and Integrations

Break down data silos by connecting Pendo data with CRM, BI, and other tools for unified insights.

Agent Mode

Ask natural language questions about your product data and get instant answers without building reports.

Who It's For

How to Use

Install Pendo Snippet

Add the Pendo JavaScript snippet to your web or mobile app to start collecting user interaction data.

Set Up Analytics

Configure product analytics to track user behavior, feature usage, and user journeys without manual event tagging.

Create In-app Guides

Build personalized and contextual in-app messages, walkthroughs, and tooltips to guide users effectively.

Collect User Feedback

Deploy NPS, CSAT, and product-market fit surveys in-app or via email to gather sentiment insights.

Analyze and Act

Use dashboards, session replays, and AI-powered insights to identify opportunities and optimize product experience.

Pricing

Pricing details are gathered from the official Pendo website and are provided for reference only. Always confirm the latest information directly with the vendor.

Plan	Price	Highlights
Free	$0	Up to 500 Monthly Active Users (MAUs) Product Analytics In-app Guides Pendo-branded Net Promoter Score (NPS) surveys
Base	Custom pricing	Product Analytics In-app Guides Custom MAU volume No Pendo branding
Core	Custom pricing	Product Analytics In-app Guides Session Replay Custom MAU volume
Ultimate	Custom pricing	Product Analytics In-app Guides Session Replay Sentiment Surveys (NPS, PMF, CSAT) Orchestrate Listen Data Sync Custom MAU volume
Add-ons: Predict	Custom pricing	Churn prediction models Upsell opportunity prioritization Integration with CRM and BI tools
Add-ons: Agent Analytics	Custom pricing	AI agent adoption and usage metrics ROI tracking Issue detection

Found a change in pricing? We welcome corrections. Reach out so we can keep this listing accurate.

Pros & Cons

Pros

No manual event tagging needed, enabling quick setup and retroactive analytics.
Comprehensive platform combining analytics, in-app guidance, sentiment, and AI-powered insights.
Enterprise-grade security with GDPR, SOC2, PCI DSS, and HIPAA compliance.
AI features like predictive churn models and agent analytics to measure AI impact.
Flexible pricing with a free tier and scalable plans for growing teams.

Cons

Pricing is custom and not fully transparent, requiring contact for detailed quotes.
Advanced AI features may require additional setup and learning curve.
Some features like session replay and sentiment surveys only available on higher-tier plans.
May be complex for very small teams or non-technical users to fully leverage all capabilities.
Limited information on offline or non-web/mobile app support.

Use Cases

Explore tools grouped by use case so you can keep researching without losing momentum.

Frequently Asked Questions

Alternatives

Compare other vetted products our editors see buyers evaluate alongside Pendo.

Pendo

Overview

Featured Video

Key Features

Product Analytics

In-app Guides

Agent Analytics

Sentiment Surveys

Session Replay

Predictive Analytics

Data Sync and Integrations

Agent Mode

Who It's For

How to Use

Install Pendo Snippet

Set Up Analytics

Create In-app Guides

Collect User Feedback

Analyze and Act

Pricing

Pros & Cons

Pros

Cons

Use Cases

Frequently Asked Questions

Alternatives

Ratings & reviews

Featured Video

Key Features

Product Analytics

In-app Guides

Agent Analytics

Sentiment Surveys

Session Replay

Predictive Analytics

Data Sync and Integrations

Agent Mode

Who It's For

How to Use

Install Pendo Snippet

Set Up Analytics

Create In-app Guides

Collect User Feedback

Analyze and Act

Pricing

Pros & Cons

Pros

Cons

Use Cases

Frequently Asked Questions

Alternatives

Ratings & reviews