AI-powered platform for modern customer service that unifies every channel and automates resolutions.
Freshdesk is an AI-driven customer service platform that centralizes support across channels with advanced ticketing, AI agents, and collaboration tools. It empowers teams to resolve queries faster and deliver seamless, personalized experiences.
Support customers on multiple channels like email, chat, social media, and messaging apps from a unified inbox with AI and context.
AI-powered agents that resolve complex, repetitive queries automatically, handling routine tasks and freeing up human agents.
AI assistant for human agents providing summaries, live translations, reply suggestions, and productivity enhancements.
A central workspace that brings together conversations, AI intelligence, and customer insights for faster, accurate resolutions.
Robust ticketing platform with features like routing, prioritization, SLAs, and collaboration to manage and resolve issues efficiently.
Branded knowledge base and help center that empowers customers to find answers independently and reduce support volume.
Add collaborators, create discussion threads, and maintain visibility and accountability across teams working on tickets.
Connect with business apps and automate workflows, routing, and escalations without complex setup or coding.
Create an account on Freshdesk and access the full Enterprise plan features for 14 days without a credit card.
Enable support channels like email, chat, WhatsApp, and social media. Launch prebuilt AI agents to automate query resolution.
Customize ticket routing, prioritization, SLAs, and automate responses and escalations based on your team's needs.
Add collaborators, use discussion threads, and track ticket status in the unified agent workspace for efficient resolution.
Use Freddy AI Insights and analytics dashboards to monitor KPIs, identify bottlenecks, and improve customer service continuously.
Pricing details are gathered from the official Freshdesk website and are provided for reference only. Always confirm the latest information directly with the vendor.
| Plan | Price | Highlights |
|---|---|---|
| Free | $0 | Up to 2 agents
|
| Growth | $19 | All Free plan features
|
| Pro | $55 | All Growth features
|
| Enterprise | $89 | All Pro features
|
| Freddy AI Agent Sessions | First 500 sessions free, then $49 per 100 sessions | AI agent interactions for query resolution |
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