LiveChat®

LiveChat® is AI-powered live chat software designed to enhance online sales, customer support, and automate service for ecommerce and B2B

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Overview

LiveChat® provides real-time website chat support with AI assistance, sales tracking, and integrations to improve customer engagement and satisfaction. It offers customizable chat widgets, reporting, and chatbot automation to streamline communication and boost revenue.

Updated Oct 16, 2026.

What LiveChat® has

Apps

Windows
macOS

For developers

Programmatic access to the product's data and features for developers.

Support

Help from the vendor at any hour, every day of the week. One of 4 Customer Service Platforms tools with 24/7 support.

Pricing

Try the paid product for a limited time before committing to a subscription.

Extras

A place where users find add-ons, plugins or templates others made for the product. One of 4 Customer Service Platforms tools with marketplace.

Integrations

Shopify
WordPress
Webflow
Mailchimp
BigCommerce
WooCommerce
WhatsApp
Facebook Messenger
Instagram
Magento
Twilio

Key Features

Customer profiles

Keep phone numbers, emails, and custom fields together in one customer profile.

Browsing activity

Monitor the pages your visitors see and how long they spend on them.

Live cart preview

Preview cart contents, recent orders, and payment status inside the conversation.

Visitor campaigns

Welcome returning visitors, recover abandoned carts, or offer advice.

Chat Widget

Visitors start a website chat in the Chat Widget. Your team replies in the Agent App, with the conversation and customer context ready from the first message.

Widget customization

Change the Chat Widget's look, language, and availability. You can also collect contact details before a chat and route customer inquiries to the right team.

Pros

Comprehensive AI features that assist agents with real-time insights and message enhancement.
Wide range of integrations with ecommerce platforms and communication channels.
Robust reporting and analytics for sales, customer satisfaction, and agent performance.
Customizable chat widgets to match website branding and improve visitor engagement.
24/7 customer support and extensive documentation for users.

Cons

Pricing may be high for small businesses or startups due to per-agent monthly fees.
Some advanced features and integrations require higher-tier plans or additional products.
Customization options may require technical knowledge for complex workflows.
No permanent free plan; only a 14-day free trial is available.
Enterprise pricing requires contacting sales, which may delay decision-making.

Pricing

Enterprise
Customon request

Prices as of October 2026.

Frequently Asked Questions

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Community reviews (0)

Write a review

No written reviews yet. Be the first to share your experience.

What LiveChat® has

Apps

Windows
macOS

For developers

Programmatic access to the product's data and features for developers.

Support

Help from the vendor at any hour, every day of the week. One of 4 Customer Service Platforms tools with 24/7 support.

Pricing

Try the paid product for a limited time before committing to a subscription.

Extras

A place where users find add-ons, plugins or templates others made for the product. One of 4 Customer Service Platforms tools with marketplace.

Integrations

Shopify
WordPress
Webflow
Mailchimp
BigCommerce
WooCommerce
WhatsApp
Facebook Messenger
Instagram
Magento
Twilio

Key Features

Customer profiles

Keep phone numbers, emails, and custom fields together in one customer profile.

Browsing activity

Monitor the pages your visitors see and how long they spend on them.

Live cart preview

Preview cart contents, recent orders, and payment status inside the conversation.

Visitor campaigns

Welcome returning visitors, recover abandoned carts, or offer advice.

Chat Widget

Visitors start a website chat in the Chat Widget. Your team replies in the Agent App, with the conversation and customer context ready from the first message.

Widget customization

Change the Chat Widget's look, language, and availability. You can also collect contact details before a chat and route customer inquiries to the right team.

Pros

Comprehensive AI features that assist agents with real-time insights and message enhancement.
Wide range of integrations with ecommerce platforms and communication channels.
Robust reporting and analytics for sales, customer satisfaction, and agent performance.
Customizable chat widgets to match website branding and improve visitor engagement.
24/7 customer support and extensive documentation for users.

Cons

Pricing may be high for small businesses or startups due to per-agent monthly fees.
Some advanced features and integrations require higher-tier plans or additional products.
Customization options may require technical knowledge for complex workflows.
No permanent free plan; only a 14-day free trial is available.
Enterprise pricing requires contacting sales, which may delay decision-making.

Pricing

Enterprise
Customon request

Prices as of October 2026.

LiveChat®

Overview

What LiveChat® has

Apps

For developers

Support

Pricing

Extras

Integrations

Key Features

Customer profiles

Browsing activity

Live cart preview

Visitor campaigns

Chat Widget

Widget customization

Pros

Cons

Pricing

LiveChat® pricing plans

Enterprise

Featured Video

Frequently Asked Questions

What LiveChat® has

Apps

For developers

Support

Pricing

Extras

Integrations

Key Features

Customer profiles

Browsing activity

Live cart preview

Visitor campaigns

Chat Widget

Widget customization

Pros

Cons

Pricing

LiveChat® pricing plans

Enterprise

Featured Video

Frequently Asked Questions

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More in Customer Service Platforms