Automation has touched almost every industry today. From online shopping to tweeting, our world is transitioning to automated business practices.
Because it transforms businesses, it’s vital to understand how it’s shifting.
To take the pulse on automation, we’ve put together this list of hand-selected business automation statistics.
Even though we’re still in the early stages of adoption, companies are witnessing exciting new automation applications.
Discover how automation is evolving our business practices below!
General Business Automation
To start, business automation is hugely diverse.
While the largest category of automation involves processes, other top areas include industrial software and factory automation.
Global Automation Market Size in 2019 and 2021, by Segment
This makes sense when you consider that 94% of workers have performed repetitive tasks in their roles. For this reason, half of the business leaders are planning to automate business tasks in the future.
So far, results for business automation have been positive.
That said: 57% of IT leaders have witnessed cost savings up to 50% due to automated processes. About 69% of managerial work will be automated by 2024.
Workers think that automation is worthwhile, too.
For example, 67% of knowledge workers say automation has made them more productive. Moreover, 65% are less stressed after manual tasks have become automated.
How Automation Helps Knowledge Workers
We’ve all seen firsthand how online shopping and delivery have become automated. According to experts, 95% of customer-retailer interactions will take place on automated systems (such as chatbots) by 2025.
This is also true for the processes behind eCommerce.
For example, automated warehouses are becoming commonplace, with an expected growth of 13,6% by 2025, reaching nearly $31 billion in market value.
Manufacturers are widely adapting service robots as well, with predictions for 23,000 robotic-powered warehouses by 2025.
Sales is another business area where automation is taking over. In addition, 47% of teams are opting for automation in order to boost sales. This is a no-brainer considering the great results of sales automation, including:
- 360% larger order size through one-click upsells.
- 200% increase in conversions via sales automation.
- 20% more sales through automated offers that use browsing history.
- 30% more closed deals when teams use automated platforms like Salesforce.
In fact, 60% of those who use sales automation have seen more and better leads. This is a significant uptick in sales KPIs.
Customer Service Automation
Business automation solutions are enhancing customer service, too. Today, about 40% of U.S. consumers use chatbots to engage with retailers. In fact, 74% of them expect a website to have a chatbot available for assistance.
According to predictions, machine learning will automate 70% of customer service by 2022. In addition, chatbots will handle 75-90% of customer queries by 2022.
This transition is already underway. Currently, 60% of customer service teams have the “next best action” automated and collect 65% of customer feedback automatically.
Business automation has significantly impacted marketing. But, let’s make something clear: marketing automation isn’t just for Fortune 500 companies. It could be a small business’s best friend also!
Overall, 91% of marketers believe marketing automation to be the key to marketing activities.
In fact, the marketing automation software market is predicted to hit $16.87 billion by 2025. This is in keeping with the current success of business automation, such as:
- 14% annual growth in marketing automation spending, with predictions of reaching $25 billion by 2023.
- 80% of marketing automation efforts result in increased leads.
- 77% increase in conversions due to marketing automation.
- 250% boost in engagement and purchase rates for omnichannel automation.
- 92% of marketers use automation software to enhance their lead pipeline.
- 30% of marketers say that the biggest benefit of automation is saving time.
Email is a big part of any great marketing automation strategy. Some marketers swear that email gives them the best results, including:
- 250% boost in response rate for follow-up email outreach campaigns.
- 70.5% higher open rate for automated emails.
- 152% higher click-through rate for automated emails.
- 75% of email revenue comes from automated trigger campaigns.
Social media is also becoming automated through new software. However, at the moment, social media automation is mostly concerned with post scheduling.
Currently, 83% of marketers believe social media post scheduling is best suited for automation. This automated process can save marketers plenty of time and allow them to focus more on selling and less on browsing.
State of Marketing Automation
Upcoming trends for social media automation revolve around messenger bots. Right now, the majority of marketers would like to find out about them.
Keep Up With Business Automation
As you can see, business automation is booming and improving how we work. As a result, new trends for automation are sure to pop up as companies transition to automation.
While it’s unlikely that robots will take over the workplace any time soon, we’ll have to keep an eye out on automation. It’s sure to shift our business practices significantly over the next few years.