1
Visual Guided Workflows
Transforms text-heavy processes into branching, visual flows that adapt to real-time inputs, reducing errors and improving execution speed.
2
AI Process Designer
Uses AI to convert text, notes, or rough outlines into structured visual workflows quickly, enabling SMEs to build flows in hours instead of weeks.
3
Governance and Compliance
Includes version control, audit trails, role-based permissions, and attribution to ensure processes remain compliant and audit-ready.
4
Integration with Contact Center Tools
Embeds workflows directly into platforms like Salesforce, Genesys, Amazon Connect, and NICE, allowing agents to access guidance without switching tools.
5
Agentic API for AI Integration
Provides a structured API that allows AI agents to consume the same governed workflows as humans, reducing hallucinations and ensuring consistent AI execution.
6
Process Improvement Analytics
Dashboards and reports show flow usage, adoption, and stale content to identify bottlenecks and areas for continuous process improvement.
7
Power Shapes Automation
Automates calculations, lookups, and conditional logic within workflows to reduce manual steps and speed up task completion.
8
Enterprise-grade Security
Offers SOC 2 Type II, ISO 27001, GDPR compliance, SAML 2.0 SSO, data encryption, and zero AI data retention to protect sensitive information.
