What eClinicalWorks has

Hosting and storage

Vendor-provided online infrastructure for deploying and running software.
A dedicated cloud environment for running software and keeping its data separate.

Support

Help from the vendor at any hour, every day of the week.
Help moving your existing content and data into the tool from another platform.
Get help from the support team by calling them directly on the phone.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool.

Key Features

Specialty-specific solutions

Our platform is designed to cater to the unique needs of each specialty, providing a seamless and efficient experience for both healthcare providers and their patients.

Pros

Comprehensive cloud-based EHR and practice management with integrated telehealth and patient engagement.
AI-powered automation reduces administrative burden and improves patient communication.
Supports a wide range of healthcare specialties and practice sizes.
Offers free data migration from existing EHR systems.
Includes 24/7 support, maintenance, and disaster recovery with cloud hosting.

Cons

Pricing plans require monthly fees per provider, which may be costly for small practices.
Additional implementation fees apply for practices with more than nine providers.
Airfare for on-site training is billed separately, adding to costs.
Some advanced features like RCM and AI scribe may require separate subscriptions or services.
User interface and system complexity may require training and adjustment time.