Baymard's 2025 benchmark rated 67% of 130+ leading U.S. and European ecommerce sites as mediocre or worse for desktop usability.
The remaining 33% were rated decent, and 0% earned a good overall rating. The benchmark covered the full browsing and buying experience, including navigation, product discovery, forms, and checkout.
What this tells us about web design
A website can look polished and still be hard to use. Good design helps people find information, understand their options, complete forms, and finish tasks without confusion.