Analytics

Heap

Automatically capture every user interaction for faster, better insights to boost conversions and retention.

Overview

Heap automatically collects comprehensive user behavior data across all digital platforms without engineering effort. It combines quantitative analytics with qualitative tools like session replay and heatmaps to uncover hidden opportunities and improve customer experiences.

Updated Oct 17, 2026

7 things

What Heap has

For developers

A toolkit that lets developers build on the product using their preferred programming language. One of 12 Analytics tools with SDK.

Support

Faster answers from the support team than customers get as standard. One of 19 Analytics tools with priority support.
A dedicated customer success professional helps customers get more value from the product. One of 4 Analytics tools with dedicated Success Manager.
Get help from the support team by writing to them via email. One of 32 Analytics tools with email support.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool. One of 34 Analytics tools with public demo.

Extras

An online space where users can connect, share tips, and help each other. One of 16 Analytics tools with community.
An educational resource that explains a topic and helps readers build their knowledge. One of 14 Analytics tools with guide.

2 features

Key Features

Session moment jump
Heap directs you to the exact point in a session that you care about, saving you time and effort.
Suggested journey steps
As you construct Journeys, data science suggest key user actions for you to add.

Pros and cons

Pros

No engineering needed for data capture, enabling faster setup and insights.
Combines quantitative and qualitative data for a holistic understanding of user behavior.
Advanced AI and data science features automatically surface key insights and friction points.
Robust integrations allow seamless data blending with other business tools.
Session replay integration saves time by pinpointing exact moments of user issues.

Cons

Pricing details beyond free trial are not publicly available, requiring contact for full pricing.
May have a learning curve for advanced data science features despite AI assistance.
Focused primarily on product analytics; may not cover all marketing analytics needs.
Session replay and some advanced features may require higher-tier plans or additional costs.

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Frequently Asked Questions

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7 things

What Heap has

For developers

A toolkit that lets developers build on the product using their preferred programming language. One of 12 Analytics tools with SDK.

Support

Faster answers from the support team than customers get as standard. One of 19 Analytics tools with priority support.
A dedicated customer success professional helps customers get more value from the product. One of 4 Analytics tools with dedicated Success Manager.
Get help from the support team by writing to them via email. One of 32 Analytics tools with email support.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool. One of 34 Analytics tools with public demo.

Extras

An online space where users can connect, share tips, and help each other. One of 16 Analytics tools with community.
An educational resource that explains a topic and helps readers build their knowledge. One of 14 Analytics tools with guide.

2 features

Key Features

Session moment jump
Heap directs you to the exact point in a session that you care about, saving you time and effort.
Suggested journey steps
As you construct Journeys, data science suggest key user actions for you to add.

Pros and cons

Pros

No engineering needed for data capture, enabling faster setup and insights.
Combines quantitative and qualitative data for a holistic understanding of user behavior.
Advanced AI and data science features automatically surface key insights and friction points.
Robust integrations allow seamless data blending with other business tools.
Session replay integration saves time by pinpointing exact moments of user issues.

Cons

Pricing details beyond free trial are not publicly available, requiring contact for full pricing.
May have a learning curve for advanced data science features despite AI assistance.
Focused primarily on product analytics; may not cover all marketing analytics needs.
Session replay and some advanced features may require higher-tier plans or additional costs.

You?

Be the first to rate Heap

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

0 questions

Heap

Overview

What Heap has

For developers

Support

Pricing

Extras

Key Features

Session moment jump

Suggested journey steps

Pros and cons

Pros

Cons

Be the first to rate Heap

Frequently Asked Questions

What Heap has

For developers

Support

Pricing

Extras

Key Features

Session moment jump

Suggested journey steps

Pros and cons

Pros

Cons

Be the first to rate Heap

Frequently Asked Questions

More in Analytics

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