Survey Software

SightMill

SightMill is an online customer experience platform focused on measuring and improving customer satisfaction using Net Promoter Score and

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Overview

SightMill enables businesses to collect customer feedback via email, SMS, website, and events, analyze responses with automated theme and sentiment tagging, and act on insights to improve customer experience and employee engagement.

Updated Oct 14, 2026

8 things

What SightMill has

For developers

Programmatic access to the product's data and features for developers.

Support

Help from the vendor at any hour, every day of the week.
Get help from the support team by writing to them via email. One of 7 Survey Software tools with email support.
Guided setup and training to help new users get started with the tool. One of 4 Survey Software tools with onboarding service.
Expert services that help organizations plan, implement, or improve their work processes. One of 4 Survey Software tools with professional services.

Pricing

Try the paid product for a limited time before committing to a subscription.
A product demonstration available to prospective customers who want to evaluate the tool. One of 7 Survey Software tools with public demo.

Extras

Pre-built starting points you can edit to fit your own needs. One of 5 Survey Software tools with templates.

12 features

Key Features

Customer feedback
SightMill is an online customer experience platform that enables you to ask for real feedback, analyse your responses and make actionable changes to the way that you do business.
Customer scores
Generate your business metric (your Net Promoter Score , CSAT or CES score) to understand your customers' experience.
Real-time action
Act on customer feedback in real-time; connect across your business and improve every step of the customer journey .
Survey templates
SightMill includes ready-made templates for a range of popular survey types to suit your requirements.
Feedback analysis
SightMill provides automated analysis of your customer feedback to help you understand trends by product, by customer segment, by teams, or by themes and sentiment.
Geographic insights
View by geography when you connect to geo-targeting tools like VisitorLogic.co for localization.
Multi-channel surveys
Use SightMill to ask for feedback across multiple channels
Website surveys
Add tabbed customer feedback surveys to your website
Survey customization
Customized: change the text, look and feel of your web surveys; ask different follow-up questions based on scores..
Custom SMS text
Customize: change the text messages to fit your brand.
Mobile surveys
Mobile-first: customers complete surveys direct from their phone in seconds.
Theme analysis
SightMill provides tools to analyze your customer feedback and how it relates to your products, segments, geography or teams. We help you identify themes and trends to make actionable changes to the way that you do business.

Pros and cons

Pros

Supports multiple feedback channels including email, SMS, website, and events.
Automated theme and sentiment analysis helps identify actionable insights.
Customizable surveys and branded email delivery improve customer engagement.
Real-time feedback distribution enables prompt action by relevant teams.
Integrates with numerous business systems and offers API for flexibility.

Cons

Pricing details are not publicly listed, requiring contact for quotes.
No explicit self-service pricing tiers or plans visible on the website.
May require onboarding and training for optimal use in larger organizations.
Limited information on advanced analytics or AI-driven insights beyond theme tagging.
No mention of offline survey capabilities or support for non-digital feedback.

Developer features

Survey delivery
Create responsive surveys on your website , or send surveys by email , by SMS , using QR codes , embed links or use our API.
SMS setup
Quick Setup: upload your contact list or link via our APIs and you're ready to go.

You?

Be the first to rate SightMill

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See SightMill at work before you try it.

Watch on YouTube

0 questions

Frequently Asked Questions

Community reviews

Write a review

No written reviews yet. Be the first to share your experience.

Community reviews

Write a review

No written reviews yet. Be the first to share your experience.

8 things

What SightMill has

For developers

Programmatic access to the product's data and features for developers.

Support

Help from the vendor at any hour, every day of the week.
Get help from the support team by writing to them via email. One of 7 Survey Software tools with email support.
Guided setup and training to help new users get started with the tool. One of 4 Survey Software tools with onboarding service.
Expert services that help organizations plan, implement, or improve their work processes. One of 4 Survey Software tools with professional services.

Pricing

Try the paid product for a limited time before committing to a subscription.
A product demonstration available to prospective customers who want to evaluate the tool. One of 7 Survey Software tools with public demo.

Extras

Pre-built starting points you can edit to fit your own needs. One of 5 Survey Software tools with templates.

12 features

Key Features

Customer feedback
SightMill is an online customer experience platform that enables you to ask for real feedback, analyse your responses and make actionable changes to the way that you do business.
Customer scores
Generate your business metric (your Net Promoter Score , CSAT or CES score) to understand your customers' experience.
Real-time action
Act on customer feedback in real-time; connect across your business and improve every step of the customer journey .
Survey templates
SightMill includes ready-made templates for a range of popular survey types to suit your requirements.
Feedback analysis
SightMill provides automated analysis of your customer feedback to help you understand trends by product, by customer segment, by teams, or by themes and sentiment.
Geographic insights
View by geography when you connect to geo-targeting tools like VisitorLogic.co for localization.
Multi-channel surveys
Use SightMill to ask for feedback across multiple channels
Website surveys
Add tabbed customer feedback surveys to your website
Survey customization
Customized: change the text, look and feel of your web surveys; ask different follow-up questions based on scores..
Custom SMS text
Customize: change the text messages to fit your brand.
Mobile surveys
Mobile-first: customers complete surveys direct from their phone in seconds.
Theme analysis
SightMill provides tools to analyze your customer feedback and how it relates to your products, segments, geography or teams. We help you identify themes and trends to make actionable changes to the way that you do business.

Pros and cons

Pros

Supports multiple feedback channels including email, SMS, website, and events.
Automated theme and sentiment analysis helps identify actionable insights.
Customizable surveys and branded email delivery improve customer engagement.
Real-time feedback distribution enables prompt action by relevant teams.
Integrates with numerous business systems and offers API for flexibility.

Cons

Pricing details are not publicly listed, requiring contact for quotes.
No explicit self-service pricing tiers or plans visible on the website.
May require onboarding and training for optimal use in larger organizations.
Limited information on advanced analytics or AI-driven insights beyond theme tagging.
No mention of offline survey capabilities or support for non-digital feedback.

Developer features

Survey delivery
Create responsive surveys on your website , or send surveys by email , by SMS , using QR codes , embed links or use our API.
SMS setup
Quick Setup: upload your contact list or link via our APIs and you're ready to go.

You?

Be the first to rate SightMill

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See SightMill at work before you try it.

Watch on YouTube

0 questions

SightMill

Overview

What SightMill has

For developers

Support

Pricing

Extras

Key Features

Customer feedback

Customer scores

Real-time action

Survey templates

Feedback analysis

Geographic insights

Multi-channel surveys

Website surveys

Survey customization

Custom SMS text

Mobile surveys

Theme analysis

Pros and cons

Pros

Cons

Developer features

Survey delivery

SMS setup

Be the first to rate SightMill

Featured Video

Frequently Asked Questions

What SightMill has

For developers

Support

Pricing

Extras

Key Features

Customer feedback

Customer scores

Real-time action

Survey templates

Feedback analysis

Geographic insights

Multi-channel surveys

Website surveys

Survey customization

Custom SMS text

Mobile surveys

Theme analysis

Pros and cons

Pros

Cons

Developer features

Survey delivery

SMS setup

Be the first to rate SightMill

Featured Video

Frequently Asked Questions

More in Survey Software

More in Survey Software