Canny

Automatically reads sales calls, support tickets, and chats to capture and deduplicate customer feedback without manual input.

Filters feedback by user segments and tracks the revenue impact of feature requests to prioritize development effectively.

Organizes feedback on public or private boards with customizable privacy settings and the ability to vote on behalf of customers.

Supports internal comments, pinned comments, and discussion threads to keep teams aligned on feedback and feature ideas.

Creates public or private roadmaps, scores and ranks features by impact, and provides status updates and date estimates to customers.

Announces product updates via changelogs and embeds updates in products to keep customers informed and engaged.

Connects with tools like Gong, Intercom, Slack, Jira, ClickUp, and CRM systems to streamline feedback capture and workflows.

Allows customization of logos, brand colors, prompts, and markdown formatting for posts and comments to match company branding.