Analytics

Canny

AI-powered customer feedback management platform that captures, organizes, and prioritizes product feedback to drive revenue.

Visit website

Own Canny?Claim this page

Overview

Canny uses AI to automatically capture and organize customer feedback from sales and support conversations, linking requests to revenue impact. It helps teams prioritize features, communicate roadmaps, and close the feedback loop with customers.

Updated Oct 27, 2026

4 things

What Canny has

Apps

Browser extension

For developers

Programmatic access to the product's data and features for developers.
A Model Context Protocol server that lets AI tools connect to and act on your data. One of 24 Analytics tools with MCP server.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool. One of 34 Analytics tools with public demo.

6 features

Key Features

Feedback portal
Users share feedback and get product updates in your dedicated feedback portal
Feedback import
Automatically capture feedback from Gong, Intercom, Slack, and dozens of other sources, or directly from customers on your Portal. Get a complete picture of what customers want.
Status notifications
Send automatic status updates as you work on requests, and announce new features when they ship
Portal access controls
Decide who can access your Portal, and publish a customer-facing version of any request
AI theme analysis
Autopilot surfaces issues and themes across all your feedback, so revenue opportunities don't slip by.
Custom feedback views
Build views by product area, theme, or product owner so the right people see the right feedback.

Pros and cons

Pros

Automates feedback capture from multiple communication channels, reducing manual effort.
Links feedback to revenue impact for data-driven prioritization.
Supports collaboration across product, sales, customer success, and marketing teams.
Offers public feedback portals to engage customers and collect ideas.
Integrates with popular CRM, project management, and communication tools.

Cons

Pricing scales based on tracked users, which may be costly for large user bases.
Some advanced features like SSO and CRM integrations require higher-tier plans.
Primarily designed for B2B SaaS, may be less suited for consumer-facing products without custom plans.
Learning curve for teams new to structured feedback management workflows.
Limited offline or non-digital feedback capture capabilities.

As of October 2026

Pricing

Free
Free

You?

Be the first to rate Canny

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

0 questions

Frequently Asked Questions

No reviews yet

Community reviews

Sort:Write a review

No written reviews yet. Be the first to share your experience.

Tried this tool? Share your experience.

Write a review

No reviews yet

Community reviews

Sort:Write a review

No written reviews yet. Be the first to share your experience.

Tried this tool? Share your experience.

Write a review

4 things

What Canny has

Apps

Browser extension

For developers

Programmatic access to the product's data and features for developers.
A Model Context Protocol server that lets AI tools connect to and act on your data. One of 24 Analytics tools with MCP server.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool. One of 34 Analytics tools with public demo.

6 features

Key Features

Feedback portal
Users share feedback and get product updates in your dedicated feedback portal
Feedback import
Automatically capture feedback from Gong, Intercom, Slack, and dozens of other sources, or directly from customers on your Portal. Get a complete picture of what customers want.
Status notifications
Send automatic status updates as you work on requests, and announce new features when they ship
Portal access controls
Decide who can access your Portal, and publish a customer-facing version of any request
AI theme analysis
Autopilot surfaces issues and themes across all your feedback, so revenue opportunities don't slip by.
Custom feedback views
Build views by product area, theme, or product owner so the right people see the right feedback.

Pros and cons

Pros

Automates feedback capture from multiple communication channels, reducing manual effort.
Links feedback to revenue impact for data-driven prioritization.
Supports collaboration across product, sales, customer success, and marketing teams.
Offers public feedback portals to engage customers and collect ideas.
Integrates with popular CRM, project management, and communication tools.

Cons

Pricing scales based on tracked users, which may be costly for large user bases.
Some advanced features like SSO and CRM integrations require higher-tier plans.
Primarily designed for B2B SaaS, may be less suited for consumer-facing products without custom plans.
Learning curve for teams new to structured feedback management workflows.
Limited offline or non-digital feedback capture capabilities.

As of October 2026

Pricing

Free
Free

You?

Be the first to rate Canny

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

0 questions

Canny

Overview

What Canny has

Apps

For developers

Pricing

Key Features

Feedback portal

Feedback import

Status notifications

Portal access controls

AI theme analysis

Custom feedback views

Pros and cons

Pros

Cons

Pricing

Canny pricing plans

Free

Be the first to rate Canny

Frequently Asked Questions

What Canny has

Apps

For developers

Pricing

Key Features

Feedback portal

Feedback import

Status notifications

Portal access controls

AI theme analysis

Custom feedback views

Pros and cons

Pros

Cons

Pricing

Canny pricing plans

Free

Be the first to rate Canny

Frequently Asked Questions

More in Analytics

More in Analytics