CRM

Bigin by Zoho CRM

The easiest CRM solution designed specifically for small businesses to close deals faster and automate workflows.

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Overview

Bigin is a simple, powerful CRM tailored for small businesses, offering pipeline management, multichannel communication, automation, and seamless integrations. It helps teams organize customer data, track sales, and boost productivity with user-friendly mobile apps and customizable workflows.

Updated Oct 17, 2026

13 things

What Bigin by Zoho CRM has

Apps

iOS (store page, opens in a new tab)
Android (store page, opens in a new tab)
macOS
iPadOS

For developers

Programmatic access to the product's data and features for developers.
A Model Context Protocol server that lets AI tools connect to and act on your data. One of 6 CRM tools with MCP server.

Support

Get help from the support team by writing to them via email. One of 7 CRM tools with email support.
Real people you can contact when you need help with the tool.
Get help from the support team through a real-time chat window. One of 10 CRM tools with live chat.
Help moving your existing content and data into the tool from another platform. One of 7 CRM tools with migration assistance.
Guided setup and training to help new users get started with the tool. One of 9 CRM tools with onboarding service.
Get help from the support team by calling them directly on the phone. One of 5 CRM tools with phone support.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool.

11 features

Key Features

Customer relationship management
Bigin is a CRM built for small businesses. It brings leads, deals, customer conversations, and follow-ups into one organized workspace so you stop juggling spreadsheets, inboxes, and chat threads.
Customer overview
Stop digging through spreadsheets for customer info. Bigin gives you a 360° view so you can track every conversation, plan follow-ups, and stay on top of everything in one place.
Visual pipeline
Remember tracking deals on a whiteboard? Bigin does that, without the markers. One visual pipeline for every part of your business.
Mobile access
Away from your desk doesn't mean away from your business. Our top-rated mobile app keeps everything you need right in your pocket, on any device.
Built-in AI
Bigin includes a built-in intelligence layer — powered by Zia — that helps your team write better, catch up faster, and let the repetitive work run itself.
Automated replies
The Reply Assistant automatically responds to customer inquiries sent to your team IDs created via Email-In, without intervention.
Sales suggestions
Identify upsell and cross-sell opportunities with Zia's intelligent suggestions based on customer behavior and history.
Lost-deal insights
This agent turns lost deals into actionable insights that help you close more.
Email assistance
Zia can summarize email threads, proofread your drafts, or even generate the entire email for you!
Smart summaries
Catch up instantly. Zia summarizes deals, customers, WhatsApp threads, emails, and notes in seconds.
Team pipelines
Unify all your customer-facing operations with team pipelines. Your Bigin account can be the single source of truth for all your customer information, secured by the multiple customer-facing teams

Pros and cons

Pros

User-friendly and quick to set up, ideal for small businesses and startups.
Supports multiple pipelines and customizable workflows for diverse customer processes.
Comprehensive multichannel communication including built-in phone and WhatsApp integration.
Robust automation features reduce manual tasks and improve efficiency.
Mobile apps enable productivity and customer management from anywhere.

Cons

Free and lower-tier plans limit the number of pipelines and records.
Advanced features and higher limits require paid plans or add-ons.
Some integrations and automation capabilities may require additional configuration.
Limited to small business scale; may not suit large enterprises with complex CRM needs.
Booking pages and document management features have usage limits depending on plan.

As of October 2026

Pricing

Free
Free

You?

Be the first to rate Bigin by Zoho CRM

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See Bigin by Zoho CRM at work before you try it.

Watch on YouTube

0 questions

Frequently Asked Questions

Community reviews

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Community reviews

Write a review

No written reviews yet. Be the first to share your experience.

13 things

What Bigin by Zoho CRM has

Apps

iOS (store page, opens in a new tab)
Android (store page, opens in a new tab)
macOS
iPadOS

For developers

Programmatic access to the product's data and features for developers.
A Model Context Protocol server that lets AI tools connect to and act on your data. One of 6 CRM tools with MCP server.

Support

Get help from the support team by writing to them via email. One of 7 CRM tools with email support.
Real people you can contact when you need help with the tool.
Get help from the support team through a real-time chat window. One of 10 CRM tools with live chat.
Help moving your existing content and data into the tool from another platform. One of 7 CRM tools with migration assistance.
Guided setup and training to help new users get started with the tool. One of 9 CRM tools with onboarding service.
Get help from the support team by calling them directly on the phone. One of 5 CRM tools with phone support.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool.

11 features

Key Features

Customer relationship management
Bigin is a CRM built for small businesses. It brings leads, deals, customer conversations, and follow-ups into one organized workspace so you stop juggling spreadsheets, inboxes, and chat threads.
Customer overview
Stop digging through spreadsheets for customer info. Bigin gives you a 360° view so you can track every conversation, plan follow-ups, and stay on top of everything in one place.
Visual pipeline
Remember tracking deals on a whiteboard? Bigin does that, without the markers. One visual pipeline for every part of your business.
Mobile access
Away from your desk doesn't mean away from your business. Our top-rated mobile app keeps everything you need right in your pocket, on any device.
Built-in AI
Bigin includes a built-in intelligence layer — powered by Zia — that helps your team write better, catch up faster, and let the repetitive work run itself.
Automated replies
The Reply Assistant automatically responds to customer inquiries sent to your team IDs created via Email-In, without intervention.
Sales suggestions
Identify upsell and cross-sell opportunities with Zia's intelligent suggestions based on customer behavior and history.
Lost-deal insights
This agent turns lost deals into actionable insights that help you close more.
Email assistance
Zia can summarize email threads, proofread your drafts, or even generate the entire email for you!
Smart summaries
Catch up instantly. Zia summarizes deals, customers, WhatsApp threads, emails, and notes in seconds.
Team pipelines
Unify all your customer-facing operations with team pipelines. Your Bigin account can be the single source of truth for all your customer information, secured by the multiple customer-facing teams

Pros and cons

Pros

User-friendly and quick to set up, ideal for small businesses and startups.
Supports multiple pipelines and customizable workflows for diverse customer processes.
Comprehensive multichannel communication including built-in phone and WhatsApp integration.
Robust automation features reduce manual tasks and improve efficiency.
Mobile apps enable productivity and customer management from anywhere.

Cons

Free and lower-tier plans limit the number of pipelines and records.
Advanced features and higher limits require paid plans or add-ons.
Some integrations and automation capabilities may require additional configuration.
Limited to small business scale; may not suit large enterprises with complex CRM needs.
Booking pages and document management features have usage limits depending on plan.

As of October 2026

Pricing

Free
Free

You?

Be the first to rate Bigin by Zoho CRM

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See Bigin by Zoho CRM at work before you try it.

Watch on YouTube

0 questions

Bigin by Zoho CRM

Overview

What Bigin by Zoho CRM has

Apps

For developers

Support

Pricing

Key Features

Customer relationship management

Customer overview

Visual pipeline

Mobile access

Built-in AI

Automated replies

Sales suggestions

Lost-deal insights

Email assistance

Smart summaries

Team pipelines

Pros and cons

Pros

Cons

Pricing

Bigin by Zoho CRM pricing plans

Free

Be the first to rate Bigin by Zoho CRM

Featured Video

Frequently Asked Questions

What Bigin by Zoho CRM has

Apps

For developers

Support

Pricing

Key Features

Customer relationship management

Customer overview

Visual pipeline

Mobile access

Built-in AI

Automated replies

Sales suggestions

Lost-deal insights

Email assistance

Smart summaries

Team pipelines

Pros and cons

Pros

Cons

Pricing

Bigin by Zoho CRM pricing plans

Free

Be the first to rate Bigin by Zoho CRM

Featured Video

Frequently Asked Questions

More in CRM

More in CRM