Conversation Analytics Platforms

CallMiner

Conversation analytics for enterprises working to improve customer interactions and reduce costs.

Overview

CallMiner captures and analyzes interactions between customers and human or AI agents. It covers touchpoints such as calls, emails, texts and surveys, giving enterprises visibility into customer experiences. CallMiner uses conversation intelligence and automation to improve customer interactions, support customer experiences and reduce enterprise costs.

Updated Nov 6, 2026

7 things

What CallMiner has

For developers

Programmatic access to the product's data and features for developers.

Support

Get help from the support team by writing to them via email.
Real people you can contact when you need help with the tool.
Get help from the support team by calling them directly on the phone.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool.

Extras

A written report presenting research, data, and insights for readers to use.
In-depth written resources that explain a topic or share information and analysis.

3 features

Key Features

Conversation intelligence platform
Trusted intelligence behind every customer interaction. The end-to-end AI platform for customer experiences that captures, analyzes, augments, and automates all human and AI agent interactions.
Interaction capture
Capture every customer touchpoint, from calls, emails, texts to surveys, for clear visibility and actionable insights.
Interaction platform
Trusted intelligence behind every customer interaction. The end-to-end AI platform for customer experiences that captures, analyzes, augments, and automates all human and AI agent interactions.

Pros and cons

Pros

It captures calls, emails, texts and surveys for visibility and actionable insights.
Its open platform connects data and applications through APIs and Connectors.
Technical customer support is available by email and phone.

You?

Be the first to rate CallMiner

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See CallMiner at work before you try it.

Watch on YouTube

3 questions

FAQs

What does CallMiner do?

CallMiner captures, analyzes, augments and automates interactions involving customers and human or AI agents.

Who is CallMiner for?

CallMiner is for enterprises using conversation intelligence and automation to improve customer experiences and reduce costs.

Does CallMiner integrate with Salesforce?

Yes. CallMiner can sync conversation analytics with Salesforce and other customer experience solutions.

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Community reviews

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Community reviews

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No written reviews yet. Be the first to share your experience.

Tried this tool? Share your experience.

Write a review

7 things

What CallMiner has

For developers

Programmatic access to the product's data and features for developers.

Support

Get help from the support team by writing to them via email.
Real people you can contact when you need help with the tool.
Get help from the support team by calling them directly on the phone.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool.

Extras

A written report presenting research, data, and insights for readers to use.
In-depth written resources that explain a topic or share information and analysis.

3 features

Key Features

Conversation intelligence platform
Trusted intelligence behind every customer interaction. The end-to-end AI platform for customer experiences that captures, analyzes, augments, and automates all human and AI agent interactions.
Interaction capture
Capture every customer touchpoint, from calls, emails, texts to surveys, for clear visibility and actionable insights.
Interaction platform
Trusted intelligence behind every customer interaction. The end-to-end AI platform for customer experiences that captures, analyzes, augments, and automates all human and AI agent interactions.

Pros and cons

Pros

It captures calls, emails, texts and surveys for visibility and actionable insights.
Its open platform connects data and applications through APIs and Connectors.
Technical customer support is available by email and phone.

You?

Be the first to rate CallMiner

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See CallMiner at work before you try it.

Watch on YouTube

3 questions

FAQs

What does CallMiner do?

CallMiner captures, analyzes, augments and automates interactions involving customers and human or AI agents.

Who is CallMiner for?

CallMiner is for enterprises using conversation intelligence and automation to improve customer experiences and reduce costs.

Does CallMiner integrate with Salesforce?

Yes. CallMiner can sync conversation analytics with Salesforce and other customer experience solutions.

CallMiner

Overview

What CallMiner has

For developers

Support

Pricing

Extras

Key Features

Conversation intelligence platform

Interaction capture

Interaction platform

Pros and cons

Pros

Be the first to rate CallMiner

Featured Video

FAQs

What does CallMiner do?

Who is CallMiner for?

Does CallMiner integrate with Salesforce?

What CallMiner has

For developers

Support

Pricing

Extras

Key Features

Conversation intelligence platform

Interaction capture

Interaction platform

Pros and cons

Pros

Be the first to rate CallMiner

Featured Video

FAQs

What does CallMiner do?

Who is CallMiner for?

Does CallMiner integrate with Salesforce?

More in Conversation Analytics Platforms

More in Conversation Analytics Platforms