medallia

A unique pricing model based on discrete interactions (Experience Data Records) that scales flexibly with data volume without charging per user or survey response.

AI tools designed for all employees to quickly act on insights, including Smart Response for AI-generated replies, Themes with GenAI for automatic theme detection, Root Cause Assist for driver analysis, and Intelligent Summaries for text summarization.

Captures a wide range of feedback signals including surveys, speech, social media, digital feedback, and video feedback to provide a holistic view of experiences.

Offers best-in-class analytics on structured and unstructured data, including text analytics, speech analytics, acoustic analytics, and survey analytics powered by AI.

Provides unlimited users with personalized, role-based reporting, automatic alerting, case management, and closed-loop feedback workflows.

Includes data security capabilities such as anti-cheating engines, PII detection and redaction, developer portal, admin suite, and sandbox environments.

Tailors experience management solutions for various industries including automotive, financial services, healthcare, retail, hospitality, government, and more.

A unified platform that integrates customer and employee experience data with AI-powered analytics and workflows to support enterprise-scale experience management.