1
Customer insights
AskNicely provides actionable insights that help you improve the customer experience.
2
Customer surveys
Dynamic, conversational, AI-powered surveys dig deeper for richer information, yielding higher response rates.
3
Location focus areas
Use NiceAI TM to identify focus areas to maximize your customer experience at every location.
4
Feedback management
AskNicely helps customer-obsessed organizations streamline feedback management with engaging surveys shared at critical moments so your whole team understands your customers inside and out.
5
Always-on feedback
Keep your finger on the pulse with an always-on feedback generation engine.
6
Actionable CX data
Everyone on your team, from executives to the frontline, gets user-friendly CX data that’s actionable for their role.
7
Feedback response management
Collect and respond to feedback, then track trends from one platform.
8
Location-wide feedback
Whether you have 5 locations or 5,000 (or more!), standardizing customer feedback collection improves CX everywhere.
9
Multi-channel surveys
AskNicely collects feedback using email, SMS, or embedded surveys on your site, mobile app, or in-store kiosk.
10
Survey builder
Create best-in-class NPS, CSAT, and 5-star surveys quickly and easily.
11
Real-time dashboards
Get immediate insight into how customers rate their experience and why on real-time dashboards.
12
Feedback workflows
Close the loop with customers faster with workflow automation that streamlines management of feedback responses.
13
SLA tracking
Track compliance with SLAs directly in AskNicely.
