Channels

Channels is a data-powered business phone system designed to enhance customer service by providing caller information and call management

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Channels

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Overview

Channels offers a business phone system that integrates customer data to prepare agents for calls, supports web call widgets, SMS, international numbers, and call routing through IVR. It includes call recording, customer recognition, and remote access via mobile and browser apps.

Last updated: Sep 3, 2026

Key Features

Web Call Widget

Add a customizable web call widget to your website enabling customers to make free calls directly from the site.

Customer Recognition

Automatically recognize incoming callers and display crucial customer details to agents before answering.

Interactive Voice Response (IVR)

Route incoming calls to appropriate agents or departments based on caller input via dial pad.

Call Recording and History

Record all calls and store recordings and call history for up to 365 days depending on plan.

SMS Support

Send and receive SMS messages for two-way text communication with customers.

International Phone Numbers

Obtain phone numbers from over 60 countries to support global customer reach.

Outbound Calling

Make outbound calls to customers directly from the browser extension or app.

Remote Access

Handle calls from anywhere using mobile apps or browser extensions on multiple devices.

Pros

Integrates customer data to prepare agents and personalize service.
Includes free incoming calls and free phone numbers.
Supports international phone numbers and global reach.
Offers flexible call routing with IVR and call distribution rules.
Provides remote-ready apps for mobile and browser use.

Cons

Toll-free incoming calls incur additional charges.
Free plan has limited features and call volume.
Additional users and features increase monthly cost.
No explicit mention of CRM integration depth beyond basic connections.
Limited information on advanced analytics or AI-powered call insights.

Pricing

Channels pricing plans
Plan	Price	Highlights
Plus	$29	3 users included, additional users $10/month 5000 web calls included Web call widget customization 30 days call recordings and history Free incoming calls (except toll-free) Customer recognition IVR call routing SMS support Free phone number
Advanced	$75	5 users included, additional users $20/month Unlimited web calls Web call widget customization 365 days call recordings and history Free incoming calls (except toll-free) Customer recognition IVR call routing SMS support Free phone number Unlimited calls to US & Canada

Pricing is collected from the official Channels website and may change. Always confirm with the vendor.

Frequently Asked Questions

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Most recent

No reviews yet. Be the first to share your experience.

Ratings & reviews

No reviews yet. Be the first to share your experience.

Share your experience

Help others decide, your insights matter

Community reviews (0)

Most recent

No reviews yet. Be the first to share your experience.

Key Features

Web Call Widget

Add a customizable web call widget to your website enabling customers to make free calls directly from the site.

Customer Recognition

Automatically recognize incoming callers and display crucial customer details to agents before answering.

Interactive Voice Response (IVR)

Route incoming calls to appropriate agents or departments based on caller input via dial pad.

Call Recording and History

Record all calls and store recordings and call history for up to 365 days depending on plan.

SMS Support

Send and receive SMS messages for two-way text communication with customers.

International Phone Numbers

Obtain phone numbers from over 60 countries to support global customer reach.

Outbound Calling

Make outbound calls to customers directly from the browser extension or app.

Remote Access

Handle calls from anywhere using mobile apps or browser extensions on multiple devices.

Pros

Integrates customer data to prepare agents and personalize service.
Includes free incoming calls and free phone numbers.
Supports international phone numbers and global reach.
Offers flexible call routing with IVR and call distribution rules.
Provides remote-ready apps for mobile and browser use.

Cons

Toll-free incoming calls incur additional charges.
Free plan has limited features and call volume.
Additional users and features increase monthly cost.
No explicit mention of CRM integration depth beyond basic connections.
Limited information on advanced analytics or AI-powered call insights.

Pricing

Channels pricing plans
Plan	Price	Highlights
Plus	$29	3 users included, additional users $10/month 5000 web calls included Web call widget customization 30 days call recordings and history Free incoming calls (except toll-free) Customer recognition IVR call routing SMS support Free phone number
Advanced	$75	5 users included, additional users $20/month Unlimited web calls Web call widget customization 365 days call recordings and history Free incoming calls (except toll-free) Customer recognition IVR call routing SMS support Free phone number Unlimited calls to US & Canada

Pricing is collected from the official Channels website and may change. Always confirm with the vendor.

Channels

Overview

Key Features

Web Call Widget

Customer Recognition

Interactive Voice Response (IVR)

Call Recording and History

SMS Support

International Phone Numbers

Outbound Calling

Remote Access

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

Ratings & reviews

Ratings & reviews

Community reviews (0)

Ratings & reviews

Community reviews (0)

Key Features

Web Call Widget

Customer Recognition

Interactive Voice Response (IVR)

Call Recording and History

SMS Support

International Phone Numbers

Outbound Calling

Remote Access

Pros

Cons

Pricing

Featured Video

Frequently Asked Questions

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