Overview

Channels offers a business phone system that integrates customer data to prepare agents for calls, supports web call widgets, SMS, international numbers, and call routing through IVR. It includes call recording, customer recognition, and remote access via mobile and browser apps.

Updated Oct 15, 2026.

What Channels has

Apps

iOS
Android
Browser extension

For developers

Programmatic access to the product's data and features for developers.

Support

Help from the vendor at any hour, every day of the week.
Get help from the support team by writing to them via email.
Real people you can contact when you need help with the tool.
Get help from the support team through a real-time chat window.
Get help from the support team by calling them directly on the phone.

Integrations

Key Features

Caller data

Get Channels, a data-drive phone system that lets you know exactly who's calling so you're always prepared.

Website call widget

Add web call widget to your website and provide instant help when needed. Reduce abandoned carts, increase revenue and provide top-notch customer support.

Outbound phone system

Close more qualified leads with an outbound phone system that makes you ready even for the most out-of-the-blue phone calls.

Remote customer service

Get a remote-ready customer service app that will help you provide excellent support no matter where you and your team are.

Pros

Integrates customer data to prepare agents and personalize service.
Includes free incoming calls and free phone numbers.
Supports international phone numbers and global reach.
Offers flexible call routing with IVR and call distribution rules.
Provides remote-ready apps for mobile and browser use.

Cons

Toll-free incoming calls incur additional charges.
Free plan has limited features and call volume.
Additional users and features increase monthly cost.
No explicit mention of CRM integration depth beyond basic connections.
Limited information on advanced analytics or AI-powered call insights.

What Channels has

Apps

iOS
Android
Browser extension

For developers

Programmatic access to the product's data and features for developers.

Support

Help from the vendor at any hour, every day of the week.
Get help from the support team by writing to them via email.
Real people you can contact when you need help with the tool.
Get help from the support team through a real-time chat window.
Get help from the support team by calling them directly on the phone.

Integrations

Key Features

Caller data

Get Channels, a data-drive phone system that lets you know exactly who's calling so you're always prepared.

Website call widget

Add web call widget to your website and provide instant help when needed. Reduce abandoned carts, increase revenue and provide top-notch customer support.

Outbound phone system

Close more qualified leads with an outbound phone system that makes you ready even for the most out-of-the-blue phone calls.

Remote customer service

Get a remote-ready customer service app that will help you provide excellent support no matter where you and your team are.

Pros

Integrates customer data to prepare agents and personalize service.
Includes free incoming calls and free phone numbers.
Supports international phone numbers and global reach.
Offers flexible call routing with IVR and call distribution rules.
Provides remote-ready apps for mobile and browser use.

Cons

Toll-free incoming calls incur additional charges.
Free plan has limited features and call volume.
Additional users and features increase monthly cost.
No explicit mention of CRM integration depth beyond basic connections.
Limited information on advanced analytics or AI-powered call insights.

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Channels

Overview

What Channels has

Apps

For developers

Support

Integrations

Key Features

Caller data

Website call widget

Outbound phone system

Remote customer service

Pros

Cons

Pricing

Channels pricing plans

Plus

Advanced

Frequently Asked Questions

What Channels has

Apps

For developers

Support

Integrations

Key Features

Caller data

Website call widget

Outbound phone system

Remote customer service

Pros

Cons

Pricing

Channels pricing plans

Plus

Advanced

Frequently Asked Questions

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