Conversational AI

PolyAI

Voice AI agents for enterprises handling customer conversations across channels.

Overview

PolyAI builds voice agents for enterprise customer conversations. Its agents act in connected systems, resolve conversations without escalation and improve with every call. With PolyAI, you can build adaptive agents in Dialog Studio and run them across customer channels. The Agent Developer Kit also supports custom functions, conversation flows and enterprise system connections.

Updated Nov 9, 2026

8 things

What PolyAI has

For developers

Programmatic access to the product's data and features for developers.
A command-line interface that lets you run the tool from a terminal or scripts.
A toolkit that lets developers build on the product using their preferred programming language.

Support

Help from the vendor at any hour, every day of the week.
Real people you can contact when you need help with the tool.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool.

Extras

An educational resource that explains a topic and helps readers build their knowledge.
A written report presenting research, data, and insights for readers to use.

4 features

Key Features

Dialog agents
PolyAI builds dialog agents that handle your most critical enterprise conversations, resolving them without escalation.
Adaptive agents
Build adaptive agents in Dialog Studio and run them on every channel your customers use.
Voice AI
Enterprise voice AI that finishes what your customers start. Dialog agents on PolyAI's own models act in your systems and get better with every call.
Conversation resolution
PolyAI builds dialog agents that handle your most critical enterprise conversations, resolving them without escalation.

Pros and cons

Pros

Agents can resolve critical enterprise conversations without escalation.
The Agent Developer Kit gives developers programmatic control over functions, flows and system connections.
It connects with customer service, business software and voice routing systems.

Developer features

System connections
Pre-built integrations, a self-serve Connect Portal, and open APIs enable your AI agents to work seamlessly with all of your existing systems.

You?

Be the first to rate PolyAI

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See PolyAI at work before you try it.

Watch on YouTube

4 questions

FAQs

What does PolyAI do?

PolyAI builds enterprise voice agents that handle customer conversations, act in connected systems and improve with every call.

Who is PolyAI for?

PolyAI is for enterprises that want voice agents to handle critical customer conversations and resolve them without escalation.

Can developers build custom PolyAI agents?

Yes. The Agent Developer Kit provides programmatic control for defining custom functions, building conversation flows and connecting enterprise systems.

Which tools integrate with PolyAI?

PolyAI lists integrations including Microsoft Teams, Slack, Salesforce, ServiceNow, Zendesk, Amazon Connect, Genesys and Twilio.

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Community reviews

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Community reviews

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No written reviews yet. Be the first to share your experience.

Tried this tool? Share your experience.

Write a review

8 things

What PolyAI has

For developers

Programmatic access to the product's data and features for developers.
A command-line interface that lets you run the tool from a terminal or scripts.
A toolkit that lets developers build on the product using their preferred programming language.

Support

Help from the vendor at any hour, every day of the week.
Real people you can contact when you need help with the tool.

Pricing

A product demonstration available to prospective customers who want to evaluate the tool.

Extras

An educational resource that explains a topic and helps readers build their knowledge.
A written report presenting research, data, and insights for readers to use.

4 features

Key Features

Dialog agents
PolyAI builds dialog agents that handle your most critical enterprise conversations, resolving them without escalation.
Adaptive agents
Build adaptive agents in Dialog Studio and run them on every channel your customers use.
Voice AI
Enterprise voice AI that finishes what your customers start. Dialog agents on PolyAI's own models act in your systems and get better with every call.
Conversation resolution
PolyAI builds dialog agents that handle your most critical enterprise conversations, resolving them without escalation.

Pros and cons

Pros

Agents can resolve critical enterprise conversations without escalation.
The Agent Developer Kit gives developers programmatic control over functions, flows and system connections.
It connects with customer service, business software and voice routing systems.

Developer features

System connections
Pre-built integrations, a self-serve Connect Portal, and open APIs enable your AI agents to work seamlessly with all of your existing systems.

You?

Be the first to rate PolyAI

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See PolyAI at work before you try it.

Watch on YouTube

4 questions

FAQs

What does PolyAI do?

PolyAI builds enterprise voice agents that handle customer conversations, act in connected systems and improve with every call.

Who is PolyAI for?

PolyAI is for enterprises that want voice agents to handle critical customer conversations and resolve them without escalation.

Can developers build custom PolyAI agents?

Yes. The Agent Developer Kit provides programmatic control for defining custom functions, building conversation flows and connecting enterprise systems.

Which tools integrate with PolyAI?

PolyAI lists integrations including Microsoft Teams, Slack, Salesforce, ServiceNow, Zendesk, Amazon Connect, Genesys and Twilio.

PolyAI

Overview

What PolyAI has

For developers

Support

Pricing

Extras

Key Features

Dialog agents

Adaptive agents

Voice AI

Conversation resolution

Pros and cons

Pros

Developer features

System connections

Be the first to rate PolyAI

Featured Video

FAQs

What does PolyAI do?

Who is PolyAI for?

Can developers build custom PolyAI agents?

Which tools integrate with PolyAI?

What PolyAI has

For developers

Support

Pricing

Extras

Key Features

Dialog agents

Adaptive agents

Voice AI

Conversation resolution

Pros and cons

Pros

Developer features

System connections

Be the first to rate PolyAI

Featured Video

FAQs

What does PolyAI do?

Who is PolyAI for?

Can developers build custom PolyAI agents?

Which tools integrate with PolyAI?