VoIP Phone Systems

Aircall

A business phone system for teams handling customer conversations across voice and messaging.

Overview

Aircall brings calls, SMS and messaging into one platform for team-led customer conversations. It connects interactions with your CRM, help desk and business tools. Aircall AI agents handle routine requests and pass complex issues to your team with the conversation history. A shared inbox keeps conversations visible so colleagues can step in without losing context.

Updated Nov 6, 2026

11 things

What Aircall has

Apps

iOS (store page, opens in a new tab)
Android (store page, opens in a new tab)
Windows
macOS
Browser extension
iPhone

For developers

Programmatic access to the product's data and features for developers.
Automatic messages the product sends to another app when something happens.
An isolated environment for developers to test a product and its features.

Support

Faster answers from the support team than customers get as standard.

Extras

A place where users find add-ons, plugins or templates others made for the product.

13 features

Key Features

Phone system
Team-led customer conversations powered by a modern phone system.
Data syncing
Native integrations with CRM, help desk, and business tools automatically sync conversations and customer data across your systems.
Calling quality
Enterprise-grade connectivity and crystal-clear audio keep every conversation stable, secure, and high quality.
Connected channels
Calls, SMS, and messaging live in one platform, keeping every interaction connected to your CRM, help desk, and business tools.
AI assistants
AI Assistants support your team during live conversations, analyze every interaction, and complete follow-up work automatically.
Live coaching
AI Assistants provide real-time guidance and suggested responses, improving performance in every conversation.
Transcription and insights
AI Assistants transcribe every call and analyze sentiment, topics, and key moments giving managers immediate visibility into performance and trends.
Automated follow-ups
AI Assistants capture notes, update CRM records, and create follow-up tasks automatically reducing manual work after every conversation.
AI agents
AI Agents answer instantly, resolve routine requests automatically, and escalate complex issues with full context when needed.
Autonomous resolution
AI Agents identify caller intent, gather key details, and resolve routine inquiries end to end.
Contextual escalation
AI Agents escalate complex issues with complete conversation history and customer context.
Call transcription
Everything you need to get started with call and voicemail transcription. Easily transcribe voice to text with Aircall's call transcription software.
Call and voicemail transcription
Aircall's AI transcribes calls and voicemails for you so you can better ramp up reps and deliver world-class customer experience.

Pros and cons

Pros

AI agents resolve routine requests and pass complex issues to your team with full context.
Native integrations sync conversations and customer data across connected business tools.
The shared inbox lets colleagues collaborate and step into conversations without losing context.
Apps are available for Windows, macOS, iPhone and Android.

As of November 2026

Pricing

Enterprise
Custom
on request

You?

Be the first to rate Aircall

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See Aircall at work before you try it.

Watch on YouTube

6 questions

FAQs

What does Aircall do?

Aircall is a modern phone system for team-led customer conversations. It keeps calls, SMS and messaging in one platform and connects interactions with business tools.

Does Aircall have mobile apps?

Yes. Aircall has an iPhone app for version 16.1 or later and an Android app for Android 9 or later.

Does Aircall have desktop apps?

Yes. Aircall has desktop apps for Windows and macOS, letting you handle calls from your computer.

Which tools integrate with Aircall?

Aircall integrates with tools including Slack, Microsoft Teams, HubSpot, Salesforce, Shopify, Freshdesk, Intercom and Zendesk.

Does Aircall offer an API?

Yes. Aircall offers full API access, plus webhooks for accessing calls, contacts and users and keeping connected systems in sync.

Does Aircall have a browser extension?

Yes. Aircall has a Chrome extension that includes click to dial and a Power Dialer for calling from your browser.

No reviews yet

Community reviews

Sort:Write a review

No written reviews yet. Be the first to share your experience.

Tried this tool? Share your experience.

Write a review

No reviews yet

Community reviews

Sort:Write a review

No written reviews yet. Be the first to share your experience.

Tried this tool? Share your experience.

Write a review

11 things

What Aircall has

Apps

iOS (store page, opens in a new tab)
Android (store page, opens in a new tab)
Windows
macOS
Browser extension
iPhone

For developers

Programmatic access to the product's data and features for developers.
Automatic messages the product sends to another app when something happens.
An isolated environment for developers to test a product and its features.

Support

Faster answers from the support team than customers get as standard.

Extras

A place where users find add-ons, plugins or templates others made for the product.

13 features

Key Features

Phone system
Team-led customer conversations powered by a modern phone system.
Data syncing
Native integrations with CRM, help desk, and business tools automatically sync conversations and customer data across your systems.
Calling quality
Enterprise-grade connectivity and crystal-clear audio keep every conversation stable, secure, and high quality.
Connected channels
Calls, SMS, and messaging live in one platform, keeping every interaction connected to your CRM, help desk, and business tools.
AI assistants
AI Assistants support your team during live conversations, analyze every interaction, and complete follow-up work automatically.
Live coaching
AI Assistants provide real-time guidance and suggested responses, improving performance in every conversation.
Transcription and insights
AI Assistants transcribe every call and analyze sentiment, topics, and key moments giving managers immediate visibility into performance and trends.
Automated follow-ups
AI Assistants capture notes, update CRM records, and create follow-up tasks automatically reducing manual work after every conversation.
AI agents
AI Agents answer instantly, resolve routine requests automatically, and escalate complex issues with full context when needed.
Autonomous resolution
AI Agents identify caller intent, gather key details, and resolve routine inquiries end to end.
Contextual escalation
AI Agents escalate complex issues with complete conversation history and customer context.
Call transcription
Everything you need to get started with call and voicemail transcription. Easily transcribe voice to text with Aircall's call transcription software.
Call and voicemail transcription
Aircall's AI transcribes calls and voicemails for you so you can better ramp up reps and deliver world-class customer experience.

Pros and cons

Pros

AI agents resolve routine requests and pass complex issues to your team with full context.
Native integrations sync conversations and customer data across connected business tools.
The shared inbox lets colleagues collaborate and step into conversations without losing context.
Apps are available for Windows, macOS, iPhone and Android.

As of November 2026

Pricing

Enterprise
Custom
on request

You?

Be the first to rate Aircall

Your review helps others make better decisions. No account needed. Takes about 10 seconds.

Featured Video

See Aircall at work before you try it.

Watch on YouTube

6 questions

FAQs

What does Aircall do?

Aircall is a modern phone system for team-led customer conversations. It keeps calls, SMS and messaging in one platform and connects interactions with business tools.

Does Aircall have mobile apps?

Yes. Aircall has an iPhone app for version 16.1 or later and an Android app for Android 9 or later.

Does Aircall have desktop apps?

Yes. Aircall has desktop apps for Windows and macOS, letting you handle calls from your computer.

Which tools integrate with Aircall?

Aircall integrates with tools including Slack, Microsoft Teams, HubSpot, Salesforce, Shopify, Freshdesk, Intercom and Zendesk.

Does Aircall offer an API?

Yes. Aircall offers full API access, plus webhooks for accessing calls, contacts and users and keeping connected systems in sync.

Does Aircall have a browser extension?

Yes. Aircall has a Chrome extension that includes click to dial and a Power Dialer for calling from your browser.

Aircall

Overview

What Aircall has

Apps

For developers

Support

Extras

Key Features

Phone system

Data syncing

Calling quality

Connected channels

AI assistants

Live coaching

Transcription and insights

Automated follow-ups

AI agents

Autonomous resolution

Contextual escalation

Call transcription

Call and voicemail transcription

Pros and cons

Pros

Pricing

Aircall pricing plans

Enterprise

Be the first to rate Aircall

Featured Video

FAQs

What does Aircall do?

Does Aircall have mobile apps?

Does Aircall have desktop apps?

Which tools integrate with Aircall?

Does Aircall offer an API?

Does Aircall have a browser extension?

What Aircall has

Apps

For developers

Support

Extras

Key Features

Phone system

Data syncing

Calling quality

Connected channels

AI assistants

Live coaching

Transcription and insights

Automated follow-ups

AI agents

Autonomous resolution

Contextual escalation

Call transcription

Call and voicemail transcription

Pros and cons

Pros

Pricing

Aircall pricing plans

Enterprise

Be the first to rate Aircall

Featured Video

FAQs

What does Aircall do?

Does Aircall have mobile apps?

Does Aircall have desktop apps?

Which tools integrate with Aircall?

Does Aircall offer an API?

Does Aircall have a browser extension?

More in VoIP Phone Systems

More in VoIP Phone Systems