1
Fin AI Agent
A patented AI engine that resolves complex customer queries across multiple channels with high accuracy and continuous learning from human agents.
2
Shared Inbox and Ticketing System
A unified inbox where AI and human agents collaborate seamlessly to manage and resolve customer conversations efficiently.
3
AI-Powered Productivity Tools
Includes Copilot for agent assistance with expert training, troubleshooting, translation, and guidance to increase agent efficiency.
4
Automation and Workflow Builder
Powerful automation tools such as workflow automation builder, round robin assignment, and macros to streamline support processes.
5
Multilingual Support and Translation
Supports private and multilingual help centers and AI auto-translation features to serve global customers effectively.
6
Deep Reporting and AI Insights
Provides actionable insights, CX Score, topic analysis, and custom scorecards for continuous customer experience optimization.
7
Seamless Integration
Fin AI Agent integrates with Intercom or other helpdesks like Zendesk and Salesforce, enabling quick setup and multi-channel support.
8
Proactive Support Features
Includes Posts, Checklists, Product Tours, Surveys, and Series campaign builder to engage customers proactively.
