DoneDone
PaidDoneDone combines shared inbox, help desk, and task management to track incoming requests and team work in one system.
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22+ Customer Service Platforms
Customer service platforms bring customer messages and support work into one place. They help your team reply, track requests, and automate routine tasks. For example, you can answer website chats or manage questions from several channels. This keeps conversations organized and helps customers get support.
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23 tools
All Customer Service platforms
Showing 13 to 23 of 23 tools
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WhosOn
PaidWhosOn offers secure live chat and AI-driven communication technology designed for enterprise businesses with customizable deployment and
Re:amaze
FreemiumAI-powered customer service and helpdesk platform integrating multiple communication channels for eCommerce and online businesses.
LivePerson
PaidLivePerson offers conversational AI technology to enable brands to engage customers through AI and human agents across multiple channels.
3CLogic
FreeAI-powered contact center and customer experience platform integrating with CRM and service management systems.
Totango
FreeCustomer success software that helps SaaS businesses manage customer journeys to retain and grow customers.
Spiceworks Cloud Help Desk
FreemiumCloud-based help desk software for IT teams to track, prioritize, and manage user requests with customizable workflows.
Freshdesk
PaidAI-powered platform for modern customer service that unifies every channel and automates resolutions.
Gorgias
PaidConversational AI platform built for ecommerce to boost sales and customer support.
Zendesk
PaidThe complete customer service solution for AI-powered support.
Juphy
Paid24/7 AI Sales Assistant for Shopify Stores that boosts sales and automates customer support.
3 decisions
How to choose Customer Service platforms
Start with the kind of conversations your team handles most. A shop may need help across sales channels, while another business may care more about calls, website chat, or one shared inbox. Your current apps matter too, since the right connections can reduce manual work.
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Keep everyday support organized
For customer service ticketing, look at how requests are tracked and assigned. Teams that answer from one email-style workspace may also want a shared inbox.
- Help Scout brings tickets, live chat, a knowledge base, and a shared inbox into one support workspace.
- Intercom suits teams that want AI agents, ticketing, onboarding, and in-app messages together.
- REVE Chat combines AI chatbots, ticketing, customer engagement, and online store support.
- Help Scoutfreemium
- Intercompaid
- REVE Chatpaid
- 02 of 03
Match the main conversation channel
Live chat can support website visitors before and after a sale. Call-focused teams need a contact center setup, while messaging teams may prefer one place for conversations across channels.
- LiveChat® focuses on website conversations that capture leads, engage shoppers, and recover abandoned carts.
- Dialpad centers customer service on AI-supported calling, contact center work, and conversation analysis.
- Heymarket brings customer, sales, and recruiting messages across multiple channels into one workflow.
- LiveChat®paid
- Dialpadpaid
- Heymarketpaid
- 03 of 03
Choose around your sales setup
Online sellers often need customer support automation connected to stores, marketplaces, and review channels. Businesses with wider needs can choose a platform built around automation, calls, chat, or channel management.
- eDesk is built for online sellers handling support, feedback, reviews, and customer sentiment across commerce channels.
- CoSupport AI provides AI agents and helpdesk automation across connected support and work tools.
- Whinta combines automated calls, chatbots, ticketing, and lead qualification for customer conversations.
4 questions
Frequently asked questions
Can these platforms manage messages from several channels?
Yes.
Options such as Help Scout, CoSupport AI, SnapEngage, Ameyo Contact Center by Exotel, and Subiz are made for multichannel support management.
Which tools focus on website live chat?
LiveChat®, Help Scout, SnapEngage, and Subiz include live chat in their stated uses.